First thing that hit me when you walk in is how clean it is. The service is really good and plenty of seating , The pricing is very reasonable and they have nice range of clothing , Charlie the Cocker... See more
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See what reviewers are saying
I bought a Merlin Icon jacket for a good price from Baffle Haus and had great customer service. I needed to exchange for a smaller size and they were responsive and friendly when I emailed and the exc... See more
Baffle Haus, The Cedars and the Old Post are excellent locations, be you a biker or just a motorist. Great hot drinks and food, great atmosphere and surrounded by antique and custom bikes and cars...... See more
If you’ve been to Baffle Haus you won’t be surprised to find that their online customer service matches their in-person standards. Swift delivery, great contact at each stage of the purchasing process... See more
Company details
- Clothing Store
- also in
- Clothing Supplier
- Custom T-Shirt Store
- Men's Clothing Store
- Motorcycle Equipment and Accessories Store
- Printed Clothing Store
Written by the company
Baffle Haus grew from the love of motors, good times and equally good coffee.
Contact info
The Cedars, Abergavenny Road, NP4 0AD, Goytre, United Kingdom
- info@baffleculture.com
- bafflehaus.com
You should know
4.8
Excellent
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great place to stop off
Great place to stop off. Food and coffee fantastic as always.
Staff really friendly and helpful
July 4, 2025
Reply from Baffle Haus
Thank you for your great review, we look forward to your next visit!
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Excellent service
First time I’ve use this company! Very happy with the delivery time!
Packaging was lovely, it was like Christmas!!
I’ll be using them again
July 10, 2025
Reply from Baffle Haus
Thank you for your great review, we look forward to sending you more nice things!
Quality product
I brought this as a present for my husband who is a big fan. He was over the moon! The T-shirt is great quality material and looks amazing too!
June 27, 2025
Reply from Baffle Haus
Thanks Jenna, glad your husband enjoyed the shirt! We look forward to your next visit!
Brothers birthday gift
Really good quality tshirt arrived quickly would recommend let's hope my brother likes it!
July 4, 2025
Reply from Baffle Haus
Thanks Rob, we hope your brother likes it!
Excellent service with speedy delivery
Excellent service with speedy delivery
Highly recommend using website
July 3, 2025
Reply from Baffle Haus
Thanks for your great review, we look forward to seeing you again soon!
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Loved it
Loved it , so cool a place and surprised at how reasonable food was priced. Great job when are you going to open one in northern ireland. From a welshman that lives there now out on the causeway coast , great bike country .
June 16, 2025
Reply from Baffle Haus
Thanks for the great feedback! See you again soon!
Bought a tea shirt on line
Bought a tea shirt on line. Easy to order, kept informed of delivery, nicely wrapped when arrived.
June 2, 2025
Reply from Baffle Haus
Thank you for your review, really glad you liked the tee, see you again soon!
A quick and positive shopping experience
A very easy process of ordering and prompt delivery
May 18, 2025
Reply from Baffle Haus
Thanks for your review, hopefully we see you again soon!
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Reply from Baffle Haus
Thanks for the great review!
Great quality, price, delivery and service
They do the basics well, but it is the small details that make the difference.
April 29, 2025
Reply from Baffle Haus
Thank you for the feedback, we do like to get the details right, anything bike related you need in the future please reach out!
Reply from Baffle Haus
Thank you!
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Just got back from my first visit
Just got back from my first visit, as we walked in ,4 staff behind bar , not one said hello or goodmorning Had to ask for a menu,ordered a drink went back to order breakfast to be told not taking orders till 9.30 ? Drunk my tea went back to bar to be told it was only 9.27 and they can't take my order. food server was great as was food but for the staff behind the bar could be welcoming and could of made the visit a lot more memorable
April 17, 2025
Unprompted review
Reply from Baffle Haus
Thank you for the review, please note this review has been left for Bafflehaus.com, our ecommerce and online store business, however I will ensure the feedback is passed on to the café team.
Please can you clarify which site you visited? Thanks.
Excellent customer service despite a mix up
Really good price on a pair of Fuel armoured trousers, quite a bit less than elsewhere. However, there was a mix up with the colour, which Baffle Haus spotted before dispatching. I could wait a couple more months for new stock to come in, or I could have the ones they had at a good discount. I chose the discount option and the trousers arrived the next day. Despite the mix up, I can't fault the service provided or level of contact from Baffle Haus and will definitely consider purchasing from them again.
March 28, 2025
Reply from Baffle Haus
Thanks for the review, apologies for the mix up; occasionally things go wrong but we hope to put them right where we can. We look forward to being able to help out with anything bike related in future!
Great service and well packaged items
April 4, 2025
Reply from Baffle Haus
Thank you Mark, we look forward to seeing you again soon!
Wow, Wow
Wow, just wow, what a great little cafe and shop, outstanding service, best coffee in South Wales and a great selection of motorcycle kit and branded tees, superb service from the shop, I’ve been in and bought personally but also ordered on line, quick delivery , great return/ exchange programme and good prices, very happy customer, thanks team, keep up the good work.
April 6, 2025
Unprompted review
Reply from Baffle Haus
Thank you for your great review, we're really glad you enjoyed your time with us and had a positive experience using our site. We really look forward to seeing you again soon!
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Sad to leave a negative review as I…
Sad to leave a negative review as I really wanted to support a new venture. However buyers should be aware that despite the claims of the “free exchanges” on the website and an industry standard of free return postage on high value purchases this company will ask you to pay for your return postage.
Obviously buying motorcycle gear it is imperative to be able to try these things on and make sure they fit correctly.
I did contact them about this and rather than providing a gesture of goodwill by offering to cover the return postage they decided to stick to this policy.
Sadly I will not be ordering from this company again and will use other online retailers who do provide the ability to make sure you have the right fir when you’re spending £100s of pounds
April 10, 2025
Unprompted review
Reply from Baffle Haus
We’re genuinely disappointed to receive this review, especially as it doesn’t reflect the full picture.
Our returns and exchange policy is clearly outlined on our website. We cover return shipping costs if a return is due to an error on our part—such as receiving an incorrect or defective item. In all other cases, including size changes or personal preference, the return postage is the customer’s responsibility, which is standard practice across the industry.
While we always aim to be helpful and understanding, the customer made it clear that unless we covered their return postage, they would stop shopping with us and leave negative reviews. We don’t believe that’s a fair or reasonable approach—especially when our team had already gone above and beyond to assist.
We’ve now received further communication from this customer in which they state they would remove their negative review if we financially compensate them.
We want to be completely transparent in saying that we do not—and will not—respond to threats or attempts to influence our business decisions through reviews or the threat of public criticism.
We take all feedback seriously, and we always aim to treat our customers fairly and respectfully. Our returns and exchange policy is clear: return shipping costs are covered by us only in the event of an error on our part, such as a wrong or defective item being sent.
In this case, the item was not defective—it was simply the wrong size for the customer. While we absolutely understand that sizing can be tricky when shopping online, we also offer a free exchange service to make the process easier for our customers. Additionally, the item in question was purchased at a heavily discounted rate, the lowest in the UK at the time, and delivered with a free upgrade to next-day delivery at no extra cost. We also provided prompt responses to all queries—typically within 2 hours, even outside of working hours.
We firmly believe that a gesture of goodwill is something offered voluntarily—not something that should be demanded or expected as a condition for withholding or removing negative feedback. Unfortunately, this kind of approach puts businesses—especially small, independent ones—into a position where honesty and fairness are punished rather than rewarded.
The item has still not been returned, and as per our clearly stated policy, the customer remains responsible for the item until it is received back.
We remain committed to supporting the motorcycle community with transparency, fairness, and quality service—and we’re grateful to all our customers who continue to support us for exactly those reasons.
Online order not received delivered to…
Online order not received delivered to incorrect address
Within minutes of contacting Bafflehaus Tom replied In post should use Royal Mail & on this occasion used Yodel , organised replacement to be sent Thank you restored my faith ..😎👍
April 7, 2025
Reply from Baffle Haus
Thanks Phil,
The replacement product should be with you tomorrow morning via UPS; we have raised a complaint with InPost and will find out exactly why the parcel was delivered to the wrong place. We are as frustrated as you are!
Hopefully we see you again soon, thank you for the feedback!
Visited Baffle Haus Bonvilston today.
Visited Baffle Haus Bonvilston today.
What a fantastic venue. Went for a morning coffee and a catch with some Badminton colleagues. I have too say we were very impressed. Fantastic staff & excellent service. Great clothing shop. We definitely be back soon....Thank you guys.
Dave Stopgate
April 2, 2025
Unprompted review
Reply from Baffle Haus
Thanks Dave, really appreciate you popping in, we look forward to seeing you again soon!
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