After I had an accident/slightly with my KTM 1290 super duke, I was pleasantly surprised! Nothing happened on my bike except the bobbin was destroyed and needs to be replaced. I’m thrilled and ha... See more
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I ordered products during your recent relocation to Asia. Initially was told there would be a 6-week delay but ended up being over 14 weeks from memory with no communication or updates on the webs... See more
Company replied
Truly fantastic products! I ordered from Italy and received my order in less than 6 days. Top quality and customer service 💪🏻
I ordered crash guards for my Duke 890R after about a week with no shipping confirmation I reached out and was told “we ran out of material”. I figured fine that can happen but why have a 19% sale whe... See more
Company details
Written by the company
PREMIUM Style & Protection Parts for KTM | Husqvarna | Yamaha | Ducati | Made in EU
Contact info
Lackova ulica 2, 9250, Gornja Radgona, Slovenia
- support@bagorosperformance.com
- bagorosperformance.com
3.1
Average
153 reviews
Hasn’t replied to negative reviews
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I ordered products during your recent…
I ordered products during your recent relocation to Asia. Initially was told there would be a 6-week delay but ended up being over 14 weeks from memory with no communication or updates on the website. I did reach out a few times and responses were "still delayed" and "further delayed".
I believe above is most likely due to the move and the challenges this type of activity creates and would be different if I ordered from Bagoros today.
December 6, 2024
Reply from Bagoros Performance
Dear Wade
We truly appreciate your patience and understanding during our relocation. We acknowledge that the extended delay and lack of updates were frustrating, and we sincerely apologize for the experience.
You're absolutely right—relocating brought unexpected challenges, but we've since improved our processes to ensure better communication and smoother order fulfillment. We’re grateful for your support.
Best regards,
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Handlebar arrived bent
Besides that my order was forgotten and quickly fulfilled after i had to send an email reminding them that i haven’t received my order, my handlebar arrived bent.
I had to straighten it myself and scratch it up in the process in order to make it work for my duke.
I’m sure customer service would’ve helped but i live all the way in the Caribbean and receive everything via a forwarder in Miami, so it’s a hassle and it’s expensive.
Given that this was my first impression of the company, i’m not going to bother.
December 6, 2024
Incredebily slow to process and send my…
Incredebily slow to process and send my order.
I asked to cancel the order, but the customer service was so slow to answer that I received the order shipment in between.
Fortunately, they stopped it right away. But I was not a pleasing experience.
December 6, 2024
Reply from Bagoros Performance
Dear Thibault
Thank you for your feedback.
We are a small team doing our very best. We apologise for the delay in dealing with your request. However, we are glad that we were able to resolve the matter in time.
All the best and best regards!
All good.
All good.
I was waiting too long for response about not sending my package in time tho. shi happens. But I recommend Bagoros Performance 💋
November 28, 2024
Reply from Bagoros Performance
Dear Hana
Apologies for the slightly longer reaction time.
This is definitely one of the things we want to improve.
But we are very happy that you like the product.
Best Regards!
Reply from Bagoros Performance
Dear Pascal
Thank you for your honest feedback.
We are aware that the dispatch time for some products was absolutely too long.
We apologise again for this and hope that the quality of the product has made up for the long wait.
Best regards.
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Excellent parts but service are not good
Honestly the parts I bought are amazing and with high quality. I have only one problem and to be honest it is a major. I have made to purchase one received after 3 months with missing item because of wrong invoice to custom and until now I don’t know when it will be shipped back to me. Second purchase I don’t know also when it will be shipped!!
October 4, 2024
Reply from Bagoros Performance
Thank you for your feedback and we are pleased that the quality of the products is at the level you expected.
We are working hard to significantly reduce delivery times in 2025 and are actively expanding production capacity.
Absolute Joke!!!
Absolute Joke!!!
Been waiting for my order for the past 3 months now and every time i contact the Bagoros team they give me a different excuse for the delay.
If you have the same problem I suggest contacting the owner directly (+386 41 311 661) because the customer support is not very responsive
October 6, 2024
Unprompted review
Reply from Bagoros Performance
Dear
We apologise for the long delay and slow processing of messages.
It is true that we have had major supply chain problems this season, and we are also relocating our entire company to a new, more modern building.
All this in order to improve delivery performance by the 2025 season.
Scam and thieves
Don’t buy from this garbage company. They said they would issue me a refund, and it would take 5 days to post on my account. After I waited over 6 months for multiple parts. You send them a email about the refund after a week passes. For them to email you this:
Dear Juan
We apologise again.
At the moment, the whole team is busy sending out parcels to be dispatched today and tomorrow before Christmas.
Would you be very annoyed if the refund was arranged in the first week after the New Year, between 06.01.2025 and 10.01.2025?
Update: it’s now the 20th of January, and I still didn’t receive my refund. They didn’t even honor their initial arrangement. Got a email from PayPal saying the refund was cancelled. These people play games with your hard earned money!
NICE GUARANTEE!
July 21, 2024
Unprompted review
Reply from Bagoros Performance
Dear Juan
We apologise again for your bad experience.
Unfortunately, several things this year have led to major problems in the supply chain.
That is why we are actively working on expanding production capacity to improve this situation in 2025.
In any case, we guarantee that you will receive your funds back within the stated timeframe.
100% Quality & Reliability
I have received many bike protection parts from Bagoros Performance for my KTM Duke 390. Every product has really impressed me in terms of the quality, design and the level of skill that has gone into making each one of them. I have never had a problem and I can't praise the level of service highly enough. If you care about your bike, there are simply no finer products to protect every part than Bagoros Performance. Fabulous products from a top class team. Rok on!!
October 17, 2024
Reply from Bagoros Performance
Dear Gerald
Thank you for your amazing feedback! We’re pleased to hear how much you appreciate the quality and design of our products, as well as our service. Your kind words mean the world to us, and we’re proud to help protect your Duke 390.
Ride safe and Rok on!
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Reply from Bagoros Performance
Dear STAVRIANAKIS EMMANOUIL
Thank you for your feedback and we are pleased that you are satisfied with the products.
Best reagards.
Great communication
They were clear and prompt. My initial payment didn’t go through successfully and I got an email from from them the same day letting me know. They could have said nothing, my money didn’t go through so they didn’t owe me anything but they we very helpful. Shipping updates were regular, it was easy to track my parcel and it arrived earlier than I expected. Excellent service.
October 14, 2024
Reply from Bagoros Performance
Dear Levi
Thank you and we are glad to have helped you place your order.
We are most pleased that you are satisfied and we believe that the products will meet your expectations.
Best regards.
Very good website and easy to order
My 390 Duke graphics came really quick and was really well packaged. Will buy more things in the future :)
October 15, 2024
Reply from Bagoros Performance
Dear Sampo
Thanks for the good comment! Enjoy your 390 Duke and we hope that our Sticker Kit will further brighten and protect your bike.
Best regards.
Low rise bars and tail tidy. A+
The bagoros lower rise handlebars I bought for my 390 duke were a real game changer for comfort on the bike. Highly recommended for taller folk (I'm 1m82). I also bought the tail tidy which rrally improves the look of the bike and is beautifully engineered. Both products were pretty easy to fit. Coms with Bagoros was also excellent.
November 8, 2024
Unprompted review
Reply from Bagoros Performance
Dear Alex
Thank you for sharing your experience!
We are delighted to hear such positive feedback.
Enjoy the ride, and we look forward to serving you again.
Best regards.
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From Slovenia to the Canary Islands
Received my package - all the way to the Canaries :)
Thanks guys!
October 3, 2024
Reply from Bagoros Performance
Dear Jacob
Thank you for your kind words! We’re so glad your package made it all the way to the Canaries safely. 😊
We truly appreciate your support. Enjoy riding!
Reply from Bagoros Performance
Dear Bazil
Thank you so much for your kind words and loyalty! We're happy to know that you've had a positive experience with our products. Your continued support means the world to us, and we promise to keep delivering the quality you trust.
Best regards!
Its been line 3 months and they have…
Its been line 3 months and they have not even sent my order
October 4, 2024
Reply from Bagoros Performance
Dear Mikael
It is true that we have had major supply problems with certain products this season.
This is mostly due to the company's move to larger and more modern facilities. We are working hard to ship all back orders out within this year.
Looking ahead, we are actively pursuing the expansion of our production so that we can significantly improve our delivery times.
Best regards!
Reply from Bagoros Performance
Dear Claudio
Thank you for your feedback. We sincerely apologize for the lengthy delivery time and understand how frustrating the wait must have been.
We hope that the high quality and design of the prouct have outweighed the long wait.
Please know we’re working to improve our delivery process to avoid such delays in the future.
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Took a very long time to get the part…
Took a very long time to get the part once it finally arrived it was great quality but did take more than 3 months to get it.
October 3, 2024
Reply from Bagoros Performance
Dear Guy
Thank you for your feedback. We sincerely apologize for the lengthy delivery time and understand how frustrating the wait must have been.
We’re glad to hear you’re pleased with the quality of the part, and we appreciate your patience. Please know we’re working to improve our delivery process to avoid such delays in the future.
Best regards.
Great bars
Fast shipping to the other side of the world.
Adds great feel to the bike and top quality.
September 23, 2024
Reply from Bagoros Performance
Dear Paul
Thank you for your fantastic review! We’re thrilled to hear that you’re happy with the bars and that they arrived quickly, even across the globe.
It’s great to know they’ve enhanced the feel of your bike and met your expectations in quality. Your feedback means a lot to us, and we hope you continue to enjoy the ride!
Best regards,
Horrible delivery times
Delivery took 3 months with continuous excuses and fake promises as to when it would be delivered
September 30, 2024
Reply from Bagoros Performance
Dear Christian
Thank you for your feedback. We deeply regret the extended delivery time and understand how frustrating the delay must have been.
We hope the product’s exceptional quality and design have made up for the wait. Rest assured, we’re actively working to enhance our delivery process to prevent similar issues in the future.
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