Bags Of Love US Reviews 783

Working with bagsoflove is always an amazing experience with speedy communication and efforts that allow for seamless production and flawless items every time!

Background

I’m creating a quilt with photos of California native plants. In quilting, it is imperative for the pieces of fabric to be squared and consistent in shape and dimensions. My daughter had used Bags of Love for some images she needed, and she was thrilled with the product, so I used them for my project of printing images on cotton fabric.

Therefore, I started the process of uploading about 160 images into the Bags of Love software. Each photo was uploaded three times, with different aspect ratios: 1:1, 2:3, and 1:7. These photos were then used for the various Bags of Love designs. Each design I created had images of the same size: 2 by 2 inches, 4 by 4 inches, 6 by 6 inches, 4 by 6 inches, and 2 by 14 inches. The plan was to cut the individual images on the fabric with a quarter inch border. For those of you familiar with quilting, you’ll understand that I was then going to sew the images together with a quarter inch seam allowance.

The Good

Bags of Love has human beings and not a bot for their chat function. If needed, the customer service representative even called me so we could chat voice to voice. All of the customer service representatives I interacted with seemed genuinely interested in helping me with my problems. We paid for expedited shipping, and the fabric arrived two days after being shipped from England to California. The fabric was of excellent quality.

The Bad

The software clearly was not designed for the function I was using: creating precise photo images on cloth for use in a quilt. I loaded too many images onto the design, so the software functionality was painfully slow. I later found out there is a maximum file size for each design –600 MB. To keep my costs down, I tried to get all the photos on one design, and the images exceeded a total of 600 MB. In retrospect, I should have added only 30 or so images to each design. By doing that, the program would have been faster, the fabric smaller, and the manipulation of the images in the design easier. Since I had so many images on the design, and the fabric for the largest design was 55 inches by 92 inches, I could hardly see the inch markings. So much for saving money by having all of the same size images on one piece of fabric!

When I added an image to the design, I clicked on the dimensions and instructed the software to print the image in the desired sizes: 2 by 2 inches, 4 by 4 inches, 6 by 6 inches, 4 by 6 inches, and 2 by 14 inches. I also attempted to have a one-inch border/blank space between each image. After saving a design and then opening it up for additional work, sometimes the software resized the images as a collage with no border/blank space between the images. I then had to go into each image and instruct the software to resize the images to the dimensions needed: 2 by 2 inches etc. That took a lot of time and happened repeatedly.

The Ugly

Although most of the images were printed with good to excellent results, the coloring of some were streaked or off a lot. The biggest problem was the images were not the size entered into the program and they were not squared. The dimensions were ¼ to ½ inch smaller than instructed. Plus, the images were not squares or rectangles. The top of the image might by 5 ¾ inches wide, and the bottom was a ¼ inch smaller. The 2 by 14 inch images were bent, sometimes by as much as ¼ inch. These differences may not be critical in collages, but they are disastrous in a quilt.

I contacted customer service immediately, and the compensation offered was pitiful. I finally accepted their offer, since I had spent enough time on this project. I hope the other products Bags of Love makes are fine. I caution anyone who is expecting exact measurements for images printed on fabric to realize the software is difficult to use and the resultant product is not at the instructed measurement. Suffice it to say, I will never use Bags of Love again!

6/28/2022
Soon after my review was posted, I received a call from Bags of Love Customer Service. Again, their customer service is outstanding and I really do think they try to do everything they can to help. I previously wasn't interested in having my order reprinted, since I doubted I would be satisfied with the results. Yash, the representative who contacted me, convinced me to accept a reprint of part of the order. The new order came today and what a difference! The images are "squared" and the correct dimensions with no distortions. I should have asked to have everything reprinted! Now the question is which fabric quality is their usual result?

Yes, I'm increasing my star rating from two to four - had I not had the initial problems, I'd have rated them a 5.

If you decide to use them for a similar project to mine, know that customer service will do their best to satisfy you, including a reprint.

I received my photo T-shirt with an image of my Pearlie cat on it. She was my soul kitty and passed away on Feb. 6, 2019 so this T-shirt had to done to purrfection. I love it and it fits purrfect! I ordered the unisex in a M (38-40") in the Supima cotton candy jersey. It is so soft and has just a touch of stretch to it. Shipping was very fast! I couldn't be happier with my order! Many thanks to Mansi, Bhavna and all the others in customer support who helped me along the way. I highly recommend them and am already working on my next order!!

Bags of Love have been amazing both with costumer service and quality of the products. Yash, specifically helped tremendously with the order of over 200 customized sweatshirts. Thank you!!!

I work for an ad agency and we needed some bed sheets sets printed with an image over the entire area even for fitted sheet. Had difficulty sourcing with normal go-to vendors at a reasonable price. Found BagsofLove on google & they knocked it out of ballpark! Quality excellent! Turnaround was quicker than expected for a large bulk order. Excellent communication throughout process, plus a great web portal to follow along the printing, proofing, shipping process. A+++. Will definitely be partnering with them more in the future for one-of-kind advertising campaigns and activations.

Just an excellant product ! Good quality ! I am very happy with the results !

Simply Stunning are my 3 Memory photo blankets!!!
Sizes 77” x 54” I chose to put 48 photos on each side of the blankets. Bags of Love transformed my photos into absolutely beautiful blankets. Brillant Colour and Clarity created my memory blankets into a joy beyond expectation. The customer support was unbridled! I am a non-techie senior and their much needed assistance was constant. They took the time and patience. I am extremely grateful. My review is way above 5 Stars ⭐️
Thank you Bags of Love!

I am 100% PLEASED with our end products and design help I received online and with the entire Bags Of Love process from start to finish. They communicated the progress along the way. Upon opening the end product, I was amazed at the quality of the the photo, matt finish and added color border that blended so well with the photo provided. My gift getters will enjoy the gift for years to come. The online chat option helped by helping me navigate the website and problem solve my immediate issues with ease. Again, 100% PLEASED.

I am so happy with my purchase from Bags Of Love US. I have been looking for a decent laptop bag for a long time and finally found the perfect one.
The design was just right for me and it is made of high-quality materials. It is also a lot cheaper than many other bags right now, so I am really happy with the purchase!

- Shahwar Khan

## They are not in Australia ## Delivery times listed are not right.

When checking out, delivery times were listed as 3 - 6 business days. My order arrived after 16 days! It was meant to be for company staff Xmas presents and it was late for the party!
You should make it more clear that shipping comes from Europe and that there is time needed to print, displaying 3 - 6 business days should be illegal! Bagsoflove are dishonest to not be transparent, plain and simple!!!

And their customer service then just sent me screen shots of the fine print!? Ridiculous, completely infuriating.

The preview for anything you ordered may not look like much, but the product always comes out perfect. It's exactly what you'd hope you're getting and then some.
The textiles themselves are high quality and don't wear down with use - a blanket that was purchased a year ago as of this review is still fluffy and soft despite daily use, and the image hasn't faded at all.

We recently ordered a custom needlepoint canvas and the experience far exceeded anything we could have imagined. The process of uploading and editing the image was fast, easy and intuitive and we could not believe how inexpensive it was to create such a beautiful design. Then to have it arrive here in Los Angeles from the UK in four days was truly amazing. Thank you for your great service and we will absolutely be coming back again and again!!

Outstanding service, great communication, and gorgeous custom products made in quick, quality-work timing! Would order again from them without question. Grandma LOVES her super special birthday gifts! Thank you Bags Of Love!!!

I love this shop.
The Quality of their products are amazing and incredible. The way of dealing is so Amazing.
I will give 10/10 .
Highly recommend.

Good quality, I always get compliments. Can always find a color I want,

My product came with damage from the sun to the packaging and fabric but they quickly agreed to a redo for me and were beyond helpful after the unfortunate damage. I love the print as well! Highly recommend

Totally satisfied customer. My first order [last year] was a memory "blanket" for our teenage granddaughter. Not being terribly tech-savvy I had some trouble navigating how to size and place the 30 or so photos. Although I chose to have it sent directly to our granddaughter and have not actually seen the product in person, I have seen other blankets ordered by a friend and am impressed by the quality. Last weekend I ordered two double-sided key chains - outstanding product and an unimaginably "speedy delivery" - from London to Boston within 3, yes, THREE days. Also, other businesses should try to imitate their quick and friendly customer service.

I've worked with BOL for several years and their quality is unmatched. Sort of amazing. Customer Service as well is quick, fair and expeditious. The few issues I've ever had have been quickly and equitably resolved. I'm super satisfied and would highly recommend them for your creative endeavors.

I think this company is amazing. The timing of the finished product, the quality and the whole process I find fantastic! I have ordered about 5 different products now (a "sisters" pillow for my daughters, a photo book for my mom, leggings for my daughter and face masks for my husbands business) and they've all turned out great!