BAHIRAH Reviews 

372
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Ordered my dress on 3rd of May . Still hasn't come through. No costumer talk on wattsup or on email. Only received one email on 14 June saying apologies and the suit will be dispatched on the follow... See more

Rated 5 out of 5 stars

The outfit is simply stunning Ma Sha Allah 🥰Can’t wait to wear it soon In Sha Allah. The suit is perfectly tailored 10/10. Highly recommend to family and friends 🤞Fast and Efficient service Delivery... See more

Rated 1 out of 5 stars

I personally wouldn’t recommend ordering from these people. They delivered the dresses about 3 weeks later than they said they would. Thankfully me and my family ordered way in advance, but even then... See more

Rated 5 out of 5 stars

I was slightly hesitant buying from Bahirah after reading couple of negative reviews but I’m so glad I placed order for 2 outfits. We communicated through WhatsApp and I received both of the outfits... See more

Company replied

Company details

  1. Clothing Store

Written by the company

U.K.’s Leading Authentic Pakistani Multi Brand Online Store


Contact info

2.8

Average

TrustScore 3 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

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2.8

All reviews

(372)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

Falsely advertised

Received an item which looks nothing like the colour of the picture on their website. Have been trying to get in contact with them for a week via their WhatsApp number, on their instagram page and even sent emails but not a single response! I am honestly so upset as the outfit is for a wedding function and i cannot seem to get any help. I have spent a lot of money for an outfit which is a completely different colour!! I guess they only acknowledge customers who leave good reviews and ignore all the negatives of their business.

June 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Very happy with the service and…

Very happy with the service and gorgeous suits. Defo recommend thanks

June 12, 2024
Unprompted review
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Reply from BAHIRAH

Hello Momina,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 1 out of 5 stars

This company is very unethical

This company is very unethical. I placed an order with them 5 weeks ago, and I have still not received it. I ordered a dress for my wedding, I had no idea that this company was so unprofessional that they continuously gave me incorrect information about my delivery date and I am now in my wedding week and still do not have a dress. Initially, they responded to my messages, however since they have been failing to meet their own deadlines, they have now stopped responding to my WhatsApp messages, emails and Instagram. It’s a disgusting business and such irresponsible behaviour. I am truly truly appalled as I have never had such an experience with anyone in customer service before.

June 10, 2024
Unprompted review
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Reply from BAHIRAH

Hello Midhat,

Thank you for your feedback. We sincerely apologise for any inconvenience you've experienced. As Eid approaches, it is an extremely busy period for us, and we have been working around the clock to dispatch orders on time to our clients. Unfortunately, this has impacted our response times, and we regret that we were unable to address your concerns more promptly.

After reviewing your order, we can confirm that it is still within our stated processing timeframe. We understand the importance of timely deliveries, especially during festive seasons. If this order was required for a specific date, we recommend communicating such needs directly with us in the future rather than relying solely on the stated processing time. This helps us to prioritize and ensure that special requests are met. Your order processing is 3-5 weeks and then an additional 3-5 working day delivery. Your order was placed on 4th May, therefore we are still in our time frame given.

Additionally, we noticed that the order was not scheduled for express delivery. Choosing express delivery can significantly expedite the process, ensuring faster delivery times.

As communicated earlier today, your order has already been dispatched and tracking information has also been provided.

We appreciate your understanding and patience during this busy period. If there are any further concerns or if you need additional assistance, please do not hesitate to contact us.


Kind Regards,
CS

Rated 5 out of 5 stars

The assistant on WhatsApp helped me to…

The assistant on WhatsApp helped me to an excellent choice of a dress for my daughter, buying clothes for someone else is never easy, this lady made it possible! My daughter loved it. Smooth service

May 30, 2024
Unprompted review
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Reply from BAHIRAH

Hello Bilal,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Experience has been great

Experience has been great, communication was also easy on instagram and delivery came on time too. The model image kameez was long but they customized it to my length with no extra cost. The fitting was spot on

May 20, 2024
Unprompted review
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Reply from BAHIRAH

Hello Ksandu,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

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Rated 1 out of 5 stars

Hello bariha where’s my outfit which u…

Hello bariha where’s my outfit which u promised would have arrive Today I have a wedding today need my outfit. No replies to text on watsapp and insta but very quick to reply to buying another suit
Awful customer services I want a refund

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

perfect first order

I absolutely love my order, it came perfectly stitched and packed. Il definitely be recommending Bahirah to friends and family

May 21, 2024
Unprompted review
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Reply from BAHIRAH

Hello Yasmin,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 1 out of 5 stars

fraud dodgy

I ordered in April and it was meant to be delivered last week and it’s not arrived, I’ve been ringing and emailing them so many times they have been ignoring me, please avoid this website it’s dodgy and fraud

May 10, 2024
Unprompted review
Rated 4 out of 5 stars

So far it’s been great

So far it’s been great! I wanted to try out Bahirah for some time because they have really nice clothes. I ordered for Eid and it arrived on time and fit really nicely. I’ve now ordered some clothes for a wedding so really excited to receive them. I would really like do they can do quick next day delivery though

May 1, 2024
Unprompted review
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Rated 3 out of 5 stars

A few things

A few things. I ordered my clothes Feb 28th and didn’t receive them until April 28th, even when I paid extra for quicker shipping. If you order around Eid, order 3 months ahead. Second, some of them didn’t fit me properly. They are all too short or a little tight, even when I gave them my personalized measurements, so I have to adjust them myself. I even gave them my height, not sure why they are all short! Third, the quality of the clothes is not exactly like the designer images. They make outfits as close as possible to the designers outfits but use different quality fabric from what I’m seeing.
Also, I ordered 2 outfits that were supposed to be 2 piece lehengas, but for some reason they sewed 2 pieces together it to look like a layered dress instead? Very odd. I needed clothes as an emergency though so I guess this is what you get when you don’t live in Pakistan and have easy access to designer clothes nearby. At least they came before my events and were easy to contact, but, was hoping they’d at least fit me better.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

It was a nice choice when I decided to…

It was a nice choice when I decided to buy the outfit from you I liked it very much

Thank you ✨🙏🏻

April 15, 2024
Unprompted review
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Reply from BAHIRAH

Hello Reema,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Very happy with my purchase

Speedy delivery for Eid and amazing quality clothes

April 8, 2024
Unprompted review
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Reply from BAHIRAH

Hello Halima,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Don’t believe the negative reviews on…

Don’t believe the negative reviews on here! BAHIRAH was incredibly easy to use and the package came on time and all of my dresses were high quality and absolutely beautiful. I will definitely be ordering from them again.

April 1, 2024
Unprompted review
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Reply from BAHIRAH

Hello Nida,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

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Rated 5 out of 5 stars

Outstanding Customer service

Outstanding Customer service , very polite and helpful ! Parcel came within a few weeks with amazing quality and nicely packaged to ensure safety of the package. Will definitely buy again ❤️

March 25, 2024
Unprompted review
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Reply from BAHIRAH

Hello Fatema,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Amazing outfits!

March 21, 2024
Unprompted review
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Reply from BAHIRAH

Hello Zoya,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Great product

Received my order today and am very happy with the product. It’s exactly how it looks in the ad. Will definitely be ordering again.

March 22, 2024
Unprompted review
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Reply from BAHIRAH

Hello Mrs Khanom,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 5 out of 5 stars

Very happy

Thanxxx baji for amazing service and suits. Very kind and sweet and stitched my suit very nicely

March 19, 2024
Unprompted review
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Reply from BAHIRAH

Hello M Ali,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

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Rated 5 out of 5 stars

Thank you for the great service

Thank you for the great service! Your WhatsApp team has been really helpful with all my requests. I’ve order 3 times and I’ve not been let down once. Stitching and fitting is done perfectly for me to my requests

March 2, 2024
Unprompted review
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Reply from BAHIRAH

Hello A Hussain,

Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product/service and we're grateful for your support. We can't wait to serve you again soon, and if there's anything else we can do to improve your experience, please let us know!

BAHIRAH - CS

Rated 1 out of 5 stars

Fraudsters & untrustworthy

Ordered 1 suit on 22nd January 2024 with custom tailored stitch. Received confirmation of order email and then nothing. I what's app messaged on 7th Feb 24 for an update, when I was responded to instantly saying my order is with the tailor. I then messaged again on
21st Feb 24. And waited over 12 hours and no response. Eventually I got a response on 22nd Feb 24 saying the stitched outfit is in transit to them. I was also advised to await a dispatch email and was told to be patient for a response.

I messaged on what's app requesting an update on Sunday 3rd March 24 of my order as the Monday was the 6 week delivery deadline (as advised on website). Today is the 6th March 24, I still have not received a response of update on my order. I have what's app
messaged repeatedly from various phone numbers, sent emails and messaged on insta. I have not received a response to any of my correspondence.

Everything all the people below have written in the bad reviews is TRUE and my experience too. AVOID THIS
COMPANY LIKE A PLAGUE.

Bad customer service. Virtually no response from the company. Scam artists. Lack of professionalism.

I placed my order well in advance of Eid and now I doubt I will have an outfit to wear! DISGUSTING and DISAPPOINTING.

SAD THAT INFLUENCERS LIKE MOMMA ZAID AND HER FAMILY ARE
PROMOTING THIS COMPANY.

UPDATED REVIEW 3 HOURS LATER - CONVENIENTLY A 5* REVIEW LEFT FOR THESE SCAM ARTISTS SPECIFICALLY MENTIONING CUSTOMER SERVICE ON WHATS APP WHICH IS BASICALLY NON EXISTENT.

NEVER TRADED WITH A COMPANY IN MY LIFE THAT DOES NOT RESPONSD TO THEIR CUSTOMERS.

January 22, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM HERE!!!!

SCAMMERS!!!!! I spent about $600 on two suits for Eid and I even paid extra for PRIORITY shipping.. it's been more than a month and it still says "order is PROCESSING" on my account. I have contacted them several times. I never get responses through Email but I have gotten a few responses on WhatsApp.They are sooo slow at responding! They lied to me saying that my order is ready to dispatch and that there will be a tracking number on my account in 24-48 hours but it's been more than a week and I see NOTHING! It's so frustrating... Reading the negative reviews has made me realize I'm being scammed. I thought this company was legit since they have a "large" following on social media & some of my favourite influencers follow them as well. I would give ZERO stars if I could. I don't think my clothes will ever even arrive! So if you're reading this and have not ordered yet, DON'T!!!!

March 2, 2024
Unprompted review

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