Baker Hardman Solicitors Reviews 

55
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

They were very professional and sympathetic to my case. The process took a long time (over a year) since my accident, but that is probably because legal process isn't the quickest. I would definitely... See more

Rated 5 out of 5 stars

I had a great experience with the team handling my accident claim. They were professional, responsive, and kept me informed throughout the entire process. They made what could have been a stressful... See more

Rated 5 out of 5 stars

What was a very traumatic event was helped so much by Baker Hardman. Rhiannon was amazing. Communication from her was swift and direct. Email I found was the easiest way to get answers and also everyt... See more

Rated 1 out of 5 stars

Absolutely awful communication! My accident was 12 May 2025 I’m still waiting for any figures! They don’t respond to emails and when I call the person dealing with my case will call back, which to be... See more

Company details

  1. Law Firm

Written by the company

Law Firm


Contact info

3.6

Average

TrustScore 3.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(55)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I had a good experience with Baker and…

I had a good experience with Baker and hardman, regarding a non fault claim keep me upto date and well iinformed everything was done on line via email no need to visit business.
Bismah Afzal

September 20, 2024
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your kind feedback. We’re pleased to hear that your non-fault claim was handled smoothly and that our online process kept you well-informed throughout. We appreciate you taking the time to share your experience.

Regards,
Baker Hardman Solicitors

Advertisement
Rated 5 out of 5 stars

I had a positive experience with Baker…

Bismah Afzal solicitor I had a positive experience with Baker Hardman Solicitors. They contacted me about a no-fault car accident. They followed it diligently and put me through to a therapist who helped me physically and psychologically. My solicitor constantly informed me of every development and was on hand to respond to any of my calls and emails.
Solicitors Bismah Afzal.

August 20, 2024
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Dear Mehreen,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Baker Hardman Solicitors. It's wonderful to know that Bismah Afzal was able to support you through every step of your case and ensure you received the care and attention you needed. We truly appreciate your trust in us, and we're glad we could assist you both physically and psychologically after your accident. Should you need any further assistance, we're always here to help!
Regards
Baker Hardman Solicitors

Rated 4 out of 5 stars

I had a positive experience with Baker…

I had a positive experience with Baker Hardman Solicitors. They contacted me about a no-fault car accident. They followed it diligently and put me through to a therapist who helped me physically and psychologically. My solicitor constantly informed me of every development and was on hand to respond to any of my calls or emails. Though the payment I received was less than I initially expected, I think generally speaking, my experience was positive.

August 16, 2024
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your feedback! We're glad to hear that overall your experience was positive and that our team was able to support you throughout the process. We always aim to achieve the best outcome for our clients and appreciate your understanding. If you ever need anything in the future, feel free to reach out—we're here to help!

Regards
Baker Hardman Solicitors

Rated 4 out of 5 stars

Good result

Got the result I wanted.
Issues were solved.
Communication can be worked on.

August 1, 2024
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your feedback! We're glad we could achieve the result you were looking for and resolve the issues. We also appreciate your comment on communication—it's something we're always striving to improve. Your input helps us get better, and we hope to provide an even smoother experience next time. If you need anything in the future, don't hesitate to reach out!

Regards
Baker Hardman Solicitors

Rated 1 out of 5 stars

Poor communication

I had a non fault car accident and was contacted by Baker Hardman and persuaded to submit a claim for compensation. Ten months later after an online Drs appointment and form filling, the matter has still not been concluded. Communications have been limited and recently dried up altogether. I still do not know if the matter is ongoing or if my claim has been rejected altogether. Very poor communication!

November 1, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your feedback. We’re very sorry to hear about the difficulties you’ve experienced and the lack of communication regarding your claim. We take matters like this very seriously and would like to investigate further. Could you please provide your full name and file number so we can look into the status of your claim and get back to you promptly?

Regards,
Baker Hardman Solicitors

Advertisement
Rated 4 out of 5 stars

I used Baker Hardman Solicitors group…

I used Baker Hardman Solicitors group to help me with some think. The solicitor which help me was Bismah Afzal she was very helpful and phone me along the way with information. I would use them again if I needed a solicitors again

August 2, 2024
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your positive feedback! We’re pleased to hear you had a good experience with Bismah Afzal. If you ever need legal assistance in the future, we’ll be here to help. Your satisfaction is our priority!

Regards
Baker Hardman Solicitors

Rated 1 out of 5 stars

The worst solicitors to date

The worst solicitors to date, case has been going on for over 3 years, they don't know how to keep you up to date, they don't know how to communicate, absolute shambles. I contact them weekly, to be told I will be emailed or contacted, I get nothing, I am constantly having to chase them for any sort of update, avoid at all costs and do your research on a good firm.

June 19, 2024
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for sharing your feedback. I'm truly sorry to hear about the difficulties you’ve faced with communication and the length of your case. This is not the experience we want for our clients, and I understand your frustration.

We are committed to addressing these issues immediately. I would like to personally ensure that you receive an update on your case as soon as possible. Please reach out to us directly so we can resolve this matter and work on improving our communication processes.

Your experience matters to us, and we appreciate your patience as we work to make things right.

Regards
Baker Hardman Solicitors

Rated 1 out of 5 stars

They are rude they didn't pickup the…

They are rude they didn't pickup the phone call unprofessional staff I didn't recommend anyone they making trouble for you stay away from them

February 15, 2024
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your feedback. I’m really sorry to hear about your experience with our team. This is not reflective of the high standards we aim to uphold, and I understand how frustrating it must have been for you.

We take your concerns seriously and would like to investigate this further. If you could provide more details or reach out to us directly, we can address these issues and work to ensure they are resolved. Your experience is important to us, and we are committed to making improvements based on your feedback.

Regards
Baker Hardman Solicitors

Rated 5 out of 5 stars

HAD PROBLEMS WITH RETURN OF VEHICLE TO…

HAD PROBLEMS WITH RETURN OF VEHICLE TO CAR SUPERMARKET.
Baker Hardman and in particular Mr Qasim Nassar dealt with my issue efficiently and he was very pro active in his approach managing to secure the return of the vehicle and my full money back (even though they wanted to make deductions) from both the finance company and car supermarket in a timely manner. Excellent service overall and would definitely recommend this firm and Mr Nassar in particular.
They get the job done 5 stars.

February 1, 2024
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your review! We’re pleased to hear that Mr. Qasim Nassar was able to resolve your issue efficiently. Your recommendation means a lot to us, and we’re glad we could achieve a positive outcome for you.

Regards,
Baker Hardman Solicitors

Advertisement
Rated 1 out of 5 stars

Shocking company

Shocking company, shocking service - cant even speak to them on the phone and never kept up to date!!! Case handlers very rude!!! 13 months along and still not sorted - stay well clear

February 20, 2024
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for sharing your experience. We want to ensure that your concerns are addressed. Could you please provide your case details or contact us directly? This will help us look into the situation and work on resolving any issues. We appreciate your feedback and are committed to improving our service.

Regards
Baker Hardman Solicitors

Rated 1 out of 5 stars

Not professional

Not professional

December 6, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for sharing your experience. We want to ensure that your concerns are addressed. Could you please provide your case details or contact us directly? This will help us look into the situation and work on resolving any issues. We appreciate your feedback and are committed to improving our service.

Regards
Baker Hardman Solicitors

Rated 5 out of 5 stars

Great

They are very welcoming and helpful.

October 30, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your feedback! We're delighted to hear that you found our team welcoming and helpful. If you need any further assistance, feel free to reach out.

Regards,
Baker Hardman Solicitors

Rated 4 out of 5 stars

Karolina was incredibly helpful

My case was a very long and drawn out one, in part due to COVID and also because I had previously been using another insurance firm which went into administration. I was transferred to Baker Hardman solicitors in August 2022, from which point Karolina was incredibly helpful from start to finish. Her job was not made easy by the previous firm who did not maintain adequate records, nor by the defendants solicitors who continually ignored our attempts at correspondence. That being said I did find the whole experience quite stressful and daunting as I had never claimed for anything before and I think some more communication would have been really helpful. Overall I would definitely recommend their services.

October 10, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your detailed feedback. We appreciate your patience throughout the process and are glad to hear that Karolina provided the support you needed. Your recommendation means a lot to us, and we’re committed to improving communication to enhance our clients’ experiences.

Regards,
Baker Hardman Solicitors

Advertisement
Rated 5 out of 5 stars

Baker Hardman Solicitor

Baker Hardman Solicitors have been extremely helpful with my claim especially Karolina Mlodzianowska who dealt the matter efficiently and professionally.She always kept me updated and responded to any queries I had.Very professional and friendly service.Thank you Karolina,I really appreciate your professionalism .🥰

October 10, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your kind words! We’re pleased to hear that Karolina Mlodzianowska provided you with efficient and professional service. Your appreciation means a lot to us.

Regards,
Baker Hardman Solicitors

Rated 5 out of 5 stars

I had/have a really good experience…

I had/have a really good experience with this company.. especially Natasha Eccles who dealt this matter efficiently and professionally, keeping me with updates and guiding me if i was stuck. I wish i knew about them before.. i would never have gone with any company who only wishes to make money, whether they win or lose!! Thanks a lot Natasha, i really appreciate your professionalism..

August 15, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for sharing your experience. We’re glad Natasha Eccles was able to assist you effectively and provide the support you needed. We appreciate your kind words and are here if you need any further assistance.

Regards,
Baker Hardman Solicitors

Rated 5 out of 5 stars

Baker Hardman Solicitors have been…

Baker Hardman Solicitors have been extremely helpful with my claim. They always kept me updated and responded to any queries I had in a timely manner. Very professional and friendly service and would recommend them to anyone who needed help with a claim.

August 9, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your feedback! We’re delighted to know that you found our service both professional and responsive. Your recommendation means a lot to us.

Regards,
Baker Hardman Solicitors

Rated 5 out of 5 stars

Great service and kind support.

I thank Karolina for the kind support. We spoke on the phone only once and her personality was very warm and soothing, conversely to a couple of others I had spoken before. All sorted and over. Thank you.

May 19, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your kind words about Karolina. We’re pleased to hear that her support made a positive difference. If you need anything further, don’t hesitate to reach out.

Regards,
Baker Hardman Solicitors

Advertisement
Rated 5 out of 5 stars

Fantastic support start to finish

Barker hardman were fantastic to deal with from start to end of my car accident claim, I would like to thank Shahid Ullah for his support from day one we had a long process but you were there all the way and I thank. Would highly recommend this company there part of my family now.

June 1, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your wonderful feedback! We’re thrilled to hear that Shahid Ullah provided you with continuous support throughout your claim. Your recommendation is greatly appreciated, and we’re glad to have been a part of your journey.

Regards,
Baker Hardman Solicitors

Rated 5 out of 5 stars

Very happy with the help I received

I would personally like to thank shahid ullah for assisting and supporting me through my car accident claim ,I would definitely use Baker hardman again if I needed , everyone that delt with me from this company were outstanding .

June 1, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for your kind words. We’re delighted to hear that Shahid Ullah and the team provided exceptional support throughout your claim. We look forward to assisting you again if needed.

Regards,
Baker Hardman Solicitors

Rated 1 out of 5 stars

The handler I had was unhelpful, arrogant and tried to bully me…

The handler I had was unprofessional and hung the phone up on me. 7 months after the accident he still had not requested the police report. He has constantly phoned me to push me to take an offer of £2,500 - £3,000 even although I had to be rescued from my car by firemen taken out the car in a body and neck brace. I was sitting at traffic lights and a car came from cycle lane and crashed me into two other vehicles. They admitted liability. I wanted to go to court as I felt it was reasonable to ask for £5,000 as it took months for my injuries to heal but he said I would have to pay the legal fees and may get less. I was very dissatisfied with the service I have had from this company. The handler (Sarf) said he would get his manager to email me a month ago still waiting. He said he would get his manager to phone me still waiting. Please, please do not use this company as they are very unhelpful and inefficient. They hound people and bully them to do what they say and talk over you. His excuse for hanging up the phone on me was to say I was not listening to him. He sent me the offer I refused in October again in March. I am disgusted with the quality of service I received and would urge people to run a mile from this company. My case after 8 months is still unresloved.

April 5, 2023
Unprompted review
Baker Hardman Solicitors logo

Reply from Baker Hardman Solicitors

Thank you for sharing your experience. I’m sorry to hear that you were dissatisfied with the service provided. To help us address your concerns and look into this matter further, could you please provide your case details or contact us directly? We want to ensure that we review this situation thoroughly and make improvements where needed. Your feedback is valuable, and we appreciate the opportunity to resolve these issues.

Regards
Baker Hardman Solicitors

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look