Disappointing experience and incompetent customer service
Update: The manager contacted me and was very apologetic, explaining the whole process and promising to follow up on the issue. It was promised to refund the item. This is how customer service should look like, so I am adding a star to my review (two instead of one).
I should have read the negative reviews about this shop before placing an order there.
I received the wrong photo print – of a complete stranger – even though my PDF had been uploaded correctly, when I placed the order, and was displayed correctly too. This ruined the birthday surprise, but what I found far worse was the breach of data protection. Someone else received a private photo of my daughter, whilst we received a print of a complete stranger.
Worst of all, however, was the utterly incompetent customer service, which shirked all responsibility and refused to refund the incorrect item. What am I supposed to do with a picture of a stranger on edible paper? A very disappointing experience.
