Balance Box Reviews 

64
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Still cannot find how to get a hold of the balanced company still no box was charged again how in the world can you get ahold of them!

Rated 5 out of 5 stars

My 3 day meal plan box of the Classic weightloss menu arrived before i got up early on Friday. Beautifully packed and presented breakfast, lunch and dinner with a really handy menu detailing all of th... See more

Company replied

Rated 5 out of 5 stars

Balance box has made it so easy to stay healthy while busy and supporting my 80/20 lifestyle. The food has flavour and variety which I appreciate so I don’t get bored and saves me time during busy wee... See more

Company replied

Rated 1 out of 5 stars

I'd love to comment on the great food. Unfortunately when the food is delivered between 2200 and 0600 (w/e M25 only), without a text/email to confirm, there is a good chance that it goes missing. M... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. Health Food Store
  3. Meal Delivery

Written by the company

Balance Box delivers all your daily food requirements direct to your door, there’s no need to plan, shop, chop or cook – we do it all! Our chefs use the freshest, seasonal and ethical produce to deliver delicious, nutritionally-balanced meals nationwide.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

64 reviews

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2.5

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(64)

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Rated 5 out of 5 stars

Love BalanceBox

I've been a customer for a number of months now. When there isn't much time to meal prep between work, social engagements and other commitments, it's hard to eat right. Even working from home, my hours are longer so I really prefer not to spend free time cooking. BalanceBox solves that issue for me so I can ensure I'm eating well and losing weight without the chore of meal planning and cooking. The food is varied, delicious and healthy.

April 27, 2020
Unprompted review
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Reply from Balance Box

Thank you for your lovely feedback Susan! We're so glad we're able to help you and that you are seeing results. Do let us know if we can be of further assistance, we're here to help and love to hear about how our clients are getting on.

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Rated 4 out of 5 stars

Revolutionised how I eat

Balance Box has revolutionised how I eat - and this healthier approach is bleeding over into how I treat my body every day and how I cook my non-Balance Box meals. It's made a huge difference in my life, including the convenience of it all. For me the two small downsides are a desire for more variety if you're doing this longer than a month and a desire for less plastic packaging - but it's at least all recyclable.

April 27, 2020
Unprompted review
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Reply from Balance Box

Great to hear Balance Box is making such a positive difference to your life. Thank you so much for your comments Lauren. Do let us know if we can be of further assistance, we're here to help and love to hear how your are getting on.

Rated 5 out of 5 stars

FANTASTIC!!

FANTASTIC, DELICIOUS and FRESH!
From the very first moment that if was delivered I honestly knew I was in for a treat! The box was carefully packed and everything was labelled beautifully! The biggest issue I have is how on earth can I resist eating all of it straight away! You can tell it’s all fresh when you open it up, the fragrances are incredible. The colours, the smell and let me tell you the taste is superb! This is wholesome fresh and well thought out meals. I love to cook but throughout lockdown I heave just not felt like it x3 times a day. To be able to have this to order and break up the monotony of my dishes has been great! I couldn’t recommend it highly enough! It’s also very well priced! LOVE IT!

April 24, 2020
Unprompted review
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Reply from Balance Box

Thanks for your wonderful comments Sunita. It's great to hear you are enjoying your Balance Box deliveries with us. It's brilliant to hear your feedback.

Rated 5 out of 5 stars

Love the breakfast and more

Love the breakfast! Best part of my day! Portion size is very good! Presentation is fun to look at and easy to figure out the boxes for each day! Packaging great and lots of nutrients- most importantly

April 2, 2020
Unprompted review
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Reply from Balance Box

Thank you for your lovely review Anabel. We are delighted that you are enjoying the plan, especially breakfast!

Best wishes,

The Balance Box Team

Rated 5 out of 5 stars

Great for Vegetarians

Have been trying to be vegetarian for a couple of months now but was struggling to come up with good meal ideas. I signed up to the balance box vegetarian option and it has made it so much easier.

I’m really enjoying the food and think it’s something I will stick with.

March 31, 2020
Unprompted review
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Reply from Balance Box

Hi Louise,

It's great to hear you're gaining inspiration for your vegetarian diet and will be continuing with the meal plans. Do let us know if we can be of further assistance.

Best wishes,

The Balance Box Team

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Rated 5 out of 5 stars

My First Ever Food Review

What can I say, I was hesitant at first so thought I would give it and try and I am very pleased to say that balance box went above and beyond my expectations.

I can’t believe something that can be heated and ready to eat so quickly is that fresh and delicious

March 31, 2020
Unprompted review
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Reply from Balance Box

Hi Roberta,

We are delighted to have you on board. It's great to hear we are exceeding your expectations. Do let us know if we can be of further assistance, we're here to help and love to hear about how our clients are getting on.

Stay healthy!
The Balance Box Team

Rated 5 out of 5 stars

Me and my husband have just joined your…

Me and my husband have just joined your service and we are already feeling the difference.

This weeks Teryiki salmon was fantastic.

March 31, 2020
Unprompted review
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Reply from Balance Box

Thank you Danielle. Great to hear you and your husband are feeling the benefits of Balance Box. The teriyaki salmon is one of our favourites too!

Best wishes
The Balance Box Team

Rated 5 out of 5 stars

Fantastic company

Fantastic company, amazing food, great service. I honestly couldn’t ask for more.

The trail bars are a delicacy in my household and I’m constantly having to hide them as everyone loves them so much.

March 31, 2020
Unprompted review
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Reply from Balance Box

Hi Tia,

Great to hear you are having such a great experience with Balance Box. Our snack bars are certainly very popular!

Best wishes,

The Balance Box Team

Rated 5 out of 5 stars

The highlight of any week for me is…

The highlight of any week for me is receiving my balance box delivery, but it’s even more so important to me now with the lockdown.

I already have so much to worry about and keeping health and having a balanced diet is completely taken care of by you guys.

Can’t thank you enough for everything, I love the food and will continue to support such a fantastic company who is there for all it’s clients.

Thanks Balance Box.

S x

March 31, 2020
Unprompted review
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Reply from Balance Box

Thanks for your lovely review Shannon, we're so pleased to be able to help.
Stay healthy!

The Balance Box Team

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Rated 1 out of 5 stars

Spam marketing

They have sent me a spam text with an offer, but there is no electronic way to unsubscribe. The text just says to phone them to opt-out. On phoning them there's no answer from their landline. So, I'm a sitting duck for their spam messages. I wouldn't use a company that uses spam marketing - showing disregard for the law and for their potential or actual clients.

February 27, 2020
Unprompted review
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Reply from Balance Box

Hi Andrew

We're sorry that you've had a less than perfect experience with us. We're looking at our current practices and will take your feedback onboard,

With best wishes

The Balance Box Team

Rated 5 out of 5 stars

A new found energy!

I never write reviews, but I feel compelled to in this instance. I want to thank Balancebox for restoring my energy levels and making me feel great again. I am only into day 3 of my first box but I haven't felt THIS good in a long time. I woke up at 5am this morning without lethargy and went to the gym! A really great and positive start to the new year. Thank you so much BalanceBox!

January 8, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service and so quick and…

Great customer service and so quick and easy to use! The pre-portioned meals were filling and delicious (as were the snacks!), and contained a range of ingredients I wouldn't have known how to cook at home myself. I loved not having to worry about what to make for my next meal or whether it would be healthy, and it meant not having to go on a food shop, such a time saver! Thoroughly enjoyed the whole process.

October 8, 2019
Unprompted review
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Rated 4 out of 5 stars

Great customer service

Great customer service, you can just ring if there’s anything your unsure about and you get to speak to someone straight away! The food is fresh and tasty. There’s way too much packaging for my liking and it is quite pricey but on the whole I would recommend.

November 29, 2018
Unprompted review
Rated 5 out of 5 stars

Fresh food and a good service

I received one week of food from balance box and intend to order more! The food tasted genuinely fresh, unlike other competitors I have tried. The delivery was at the right time as advertised and the general packaging/ organization of the food was great.

October 29, 2018
Unprompted review
Rated 4 out of 5 stars

Tasty healthy food

Really enjoyed a 2 week trial of Balance box. Food was varied, tasty and I felt full every day. Lost 4lb in weight over the fortnight. Gave me lots of ideas for meals I can make at home.

July 17, 2016
Unprompted review
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Reply from Balance Box

Hi Corinne,

Thank you for this lovely review, we're thrilled that you enjoyed it. Well done on dropping 4lb. We hope you feel healthier and more energetic too.

Best wishes,

The Balance Box Team

Rated 5 out of 5 stars

Friendly customer service

Very friendly customer service, in a casual one which was quite nice. Also received a response. Although they initially got my delivery instructions wrong, they responded quickly and rectified that.

July 15, 2016
Unprompted review
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Reply from Balance Box

Hi Naomi,

Thank you for this lovely review. We hope you enjoyed the food.

Best wishes,

The Balance Box Team

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Rated 5 out of 5 stars

3 weeks in 4kg down. Loving Balance Box

Good food, freshly prepared. Calorie controlled. Portion controlled. Tasty, Easy. What's not to love!

July 15, 2016
Unprompted review
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Reply from Balance Box

Hi Lisa,

4kg down! Fantastic. Well done. We hope you are feeling healthy and full of energy too. So thrilled to hear you are doing well on the plan and loving it. Keep us up to date on how you are getting on, we love to know how are clients are doing.

Best wishes,

The Balance Box Team

Rated 3 out of 5 stars

Fresh but a bit pricey

The recipes were nice and fresh. And I liked the fact that all meals and snacks provided. However found the whole concept a bit expensive and I didn't actually like some of the meals.

July 15, 2016
Unprompted review
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Reply from Balance Box

Hi Katy,

Thank you for your feedback, we really pride ourselves on the freshness and quality of the meals and that is why our service a little more expensive than others out there. We're sorry to hear that you didn't like some of our meals, we're always keen to hear why and what you'd prefer. We truly value feedback, it's greatly appreciated so do drop us an email or let us know a convenient time to call so that we can discuss your opinion of the meals.

Best wishes,

The Balance Box Team.

Rated 4 out of 5 stars

Excellent

The food is delicious, the customer service excellent, the price reasonable and the delivery goes without a hitch. The only reason it's 4 instead of 5 is that the courier doesn't take the used packaging to be recycled as they claim.

Would recommend 👍🏻

July 15, 2016
Unprompted review
Balance Box logo

Reply from Balance Box

Hi Deborah,

Thank you for this lovely review, we are delighted that you like our service. With regards to the packaging, currently only couriers within the M25 are able to collect packaging for recycling but we are working on making this nationwide as soon as possible. However, packaging can be recycled through your household recycling collection. Thank you for bringing this to our attention and we'll address the claims that are ambiguous.

Best wishes,

The Balance Box Team.

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