Balgores Leasing Reviews 

871
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely professional, approachable, and transparent throughout the entire vehicle leasing journey, ensuring that every step remains simple and completely stress-free. Many consumers also appreciate the remarkably fast communication, rapid responses to all questions, and the seamless delivery of their new cars directly to their doorsteps. However, some people mentioned experiencing occasional delivery delays, minor scheduling hurdles, or frustrating challenges in obtaining clear updates regarding vehicle arrival dates from the team. A few reviewers also felt that communication could occasionally be improved when trying to track down exact handover times and final details.

What people talk about most

Service

Clients share positive opinions on service, highlighting an exceptionally smooth and professional experience... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, approachable,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles frequently arrive on time and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, approachable, and very... See more

User experience

Customers had great satisfaction with the user experience, describing the process as clear, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Balgores sorted the whole process, we were returning and receiving a new car. Special thanks to Mark and Katie for their help and support. There was 1 issue with the car being re... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His commun... See more

Company replied

Rated 5 out of 5 stars

The service I received from Balgores leasing was top class. At every point Phil, Callum and Katie were not just professional but also helpful and kept me fully informed of the vehicle process. I... See more

Company replied

Rated 5 out of 5 stars

A professional company who are engaged and very much on the ball. Nothing was too much trouble and the process from selecting the vehicle to actually having it delivered was seamless. A special thank... See more

Company replied


Company details

  1. Car Leasing Service
  2. Car Dealer
  3. Leasing Service

Written by the company

Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.


Contact info

4.9

Excellent

TrustScore 5 out of 5

871 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(871)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

An experienced team - that provide great communication, whether that be on the phone and in email. They also search for the best deals available.
Excellent customer service 10/10.

July 22, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Great Experience

Had a great experience from start to finish. Mark and Katie were very efficient, friendly and helpful. Would definitely recommend using Balgores to friends and family.

July 17, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Can't fault them.

Pleasant experience from start to finish. Good comms and easy to work with.

July 10, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

5* Service

I dealt with Andrew and Katie, who were both professional and helpful throughout the entire process. I’ve now received my brand-new car and couldn’t be happier with it.

Highly recommend if you're looking for a car!

Best Wishes

July 2, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thanks so much! Andrew and Katie are thrilled to hear this. Enjoy your new car!

Rated 5 out of 5 stars

Helpful

The company was helpful from start to finish. I got the car I wanted and delivered at a time that suited me

June 26, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Really pleased

Really pleased, I got the best price and fast delievery. I couldn't have asked for more.

June 18, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Thank you

I have now been with Balgores for my 5th car, always helpful and easy process, and have not yet beaten their deals..

June 19, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

Rated 1 out of 5 stars

Broker fee but no car…

Ordered car (EV) and was asked to pay broker fee up front. Day before car was due got a call to say it had a coolant problem and needed to go back to VW for a fix. Not wanting to have a ‘lemon’ car (EV plus coolant is a big issue) we cancelled and assumed we would get the broker fee back. Only when chasing a week later was I told the contract with Balgores mentioned no fees were repayable. Understand the fault was with the VW dealer/car but to be stiffed for almost £300 and have no car is a joke and feels like really shady practice. Have since found an alternate deal where the broker fee is not asked for up front and is refundable. With so much choice I’d stay clear of this outfit. Ultimately we shouldn’t have assumed the fee was refundable so be warned and dont fall for it like we did

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Made leasing easy.

Over the years my wife and I have used Balgores to lease 4 cars. Each time the process has been efficient and easy. The collection of old vehicles and delivery of new has all been arranged by Balgores and worked seamlessly every time. I’d recommend Balgores leasing.

June 18, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for your kind words and recommendation! We’re pleased to have made the process seamless for you each time.

Rated 5 out of 5 stars

Perfect Lease Experience

This is my third lease and after having a break from it again dipped my toe back in, looking at different sites, loads of deals and obviously there is plenty to look at online. After having nailed down the vehicle I wanted, spec, price and colour I made some enquiries.

Some replied relatively quickly but Charlie at Balgores replied within minutes and replied to my numerous questions which were knowledgable and reassuring. I have to say I was impressed with Charlie from the outset and nothing was too much trouble. This positive attitude got my business.

Since I placed the order I have been dealing with Treena pretty much ever since and she was equally as professional, courteous and thorough. Through Treena I changed the delivery date of the new car to suit my needs and again, no quibbles, just really professional throughout.

If you are in the market for a lease vehicle then please save yourself the work I did and lease with Balgores. You honestly won’t regret it. Both Charlie and Treena are a credit to this company.

Thank you for sorting it out for me Charlie and Treena.

Neil.

June 11, 2025
Unprompted review
Balgores Leasing logo

Reply from Balgores Leasing

Thank you so much for taking the time to share your experience! We're thrilled to hear that your journey back into leasing was such a positive one and that our team at Balgores could assist you so effectively. Charlie and Treena will be delighted to hear your kind words—customer satisfaction is our top priority, and feedback like yours motivates us to keep providing that high level of service. It's wonderful to know that their professionalism, knowledge, and attentiveness stood out and made your leasing process smooth and enjoyable. We truly appreciate your recommendation and your trust in us. Thank you again for your business.

Rated 5 out of 5 stars

Great Leasing Experience

This was my first personal car lease and Balgores were very helpful through the whole process with no pressure to go with any lease. Callum and Treena kept me updated through the whole process, including some delays caused by the finance company. They were quick to process everything as it came through and were very helpful when I wanted to change to an updated model with a better lease rate. I would be very happy to use Balgores again.

May 28, 2025
Unprompted review
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for your kind words! We're glad to hear that Callum and Treena made your first car lease experience smooth and enjoyable. We look forward to assisting you again in the future

Rated 5 out of 5 stars

New VW Lease

Whole process from start to finish was supported by the Balgores team. From advice with the initial order options, through delivery support, regular updates and a post delivery call to ensure everything was OK with the vehicle and the level of service provided.

May 22, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Glad to hear the team supported you seamlessly throughout the process! Thank you for your business.

Rated 5 out of 5 stars

From initial contact and discussion on…

From initial contact and discussion on choosing a vehicle with Andrew through to contractual agreement and delivery process with Josie and Katie, I found the experience very professional, thorough and friendly. I would recommend Balgores, and in particular Josie, Katie and Andrew.

April 29, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for your kind words! We're so glad Josie, Katie and Andrew could make the process seamless for you. Thank you for your business.

Rated 5 out of 5 stars

Frequent repeat business is deserved

I frequently use Balgores for my personal leasing, and also the business leasing of vans and cars for my staff.
They are helpful, responsive, and so far have always been able to give the best price on the vehicles I select. I personally deal with Steve and he has always been excellent.

April 22, 2025
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for your continued trust! It's great to hear Steve and the team consistently deliver excellent service and the best deals. We appreciate your loyalty!

Rated 5 out of 5 stars

VW ID5 Lease

Excellent communication from the start of the process. All paperwork dealt with quickly and efficiently. Delivered promptly on the date promised. Would recommend.

April 1, 2025
Unprompted review
Balgores Leasing logo

Reply from Balgores Leasing

Thank you for the business!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look