BaliLaundry Reviews 555

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quality of the laundry, the professionalism of the staff, and the efficiency of the delivery service. Many appreciate the reasonable pricing, especially when compared to hotel alternatives, and the convenience of free pick-up and delivery. People frequently mention the quick turnaround times, with clothes often returned on the same day, clean, fresh, and neatly folded or ironed. However, some customers also noted issues with the service, reporting damaged clothes or items returned with new stains. A few reviewers expressed dissatisfaction with the company's response to these problems, feeling that their concerns were not adequately addressed and that the service was careless or unprofessional in these instances.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the quick turnaround times,... See more

Quality

Reviewers express satisfaction with the quality of service, often highlighting that clothes come back clean,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Price

Clients share positive opinions on price, consistently finding it affordable and good value for money. Many... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the efficiency and... See more

Based on these reviews

Rated 5 out of 5 stars

This was so easy - contact Bali Laundry using WhatsApp, tell them where we are staying, leave our laundry at reception with our room number, get confirmation it has been picked up, then confirmation i... See more

Company replied

Rated 5 out of 5 stars

Hi team, I just wanted to express my positive experience and to provide feedback! Such a great service and I want to highly recommend your business to everyone else who might be visiting Bali! My hote... See more

Company replied

Rated 5 out of 5 stars

Our washing was picked up at 11am and returned to us by 4pm, having been washed, dried, ironed and folded. We’re very pleased with the service, especially considering we handed over almost 18kgs worth... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous service! Paid extra for same day delivery and still worked out to be far cheaper than resort prices - they also offer free pick up and delivery! Clothes were delivered within 5 h... See more

Company replied


Company details

  1. Laundry Service

Written by the company

We are a laundry service that provides Same Day Express laundry pickup and delivery services. We offer the convenience of being able to schedule your laundry pickup and delivery online, so you can focus on what matters most to you. When you choose balilaundry.com for your laundry services near you in the following areas: Seminyak, Nusa Dua, Legian, Kerobokan, Sanur, Kuta, and Jimbaran you can be assured that we will take care of everything from start to finish. We're dedicated to providing exceptional service to each of our customers, and we do this by offering professional laundry service at very competitive prices. Our goal is to provide quality solutions for all your washing needs. Whether it's just one load or a whole house full, we'll get it done right!near you


Contact info

4.9

Excellent

TrustScore 5 out of 5

555 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

5 Star Company

Excellent communication from collection through to delivery. Cannot recommend this company enough and it’s very reasonably priced. Thank you so much Bali Laundry!

July 31, 2025
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Reply from BaliLaundry

Thank you so much, Juju, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

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Rated 5 out of 5 stars

Great communication

Great communication. Clothes were so clean and beautifully folded. They even picked up from one hotel and dropped off to another hotel.

July 30, 2025
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Reply from BaliLaundry

Thank you so much, Bridget, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Exceptional express laundry service and…

I used the express laundry service and handed in 12ish of mixed laundry in a bag. Promptly collected and returned about 4 hours later freshly laundered and ironed. Communication from them throughout the process was exceptional. Clothes came back better than before. Don’t hesitate to use them. Picked up and delivered back to radisson blu uluwatu

August 1, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Murray, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

It was very good

It was very good. Quick service. Good whats app communications. Quick reaction. Top!

July 30, 2025
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Reply from BaliLaundry

Thank you so much, Joan, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Fabulous job.

Fabulous job.

July 30, 2025
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Reply from BaliLaundry

Thank you so much, Brooke, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

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Rated 5 out of 5 stars

Great service!

July 30, 2025
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Reply from BaliLaundry

Thank you so much, Giacomo, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Convenient

Convenient with prompt communication and well priced.

July 30, 2025
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Reply from BaliLaundry

Thank you so much, Samantha, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Quick turnaround and clear communication

Very efficient and provided constant communication during the process. Highly recommended!

July 29, 2025
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Reply from BaliLaundry

Thank you so much, William, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Great communications, very impressed!

Thank you Bali Laundry for such a great service! I did some research before using, and I can see why they have such great reviews. I was really impressed with the WhatsApp communications - they sent photos to show they had picked up, to point out stains on our clothes which they treated with stain remover (top tip - white and Suncream don’t mix 🙃), drop off, and even to return change. The whole service was so efficient and our clothes are clean, fresh and smell great. I am very impressed with how easy it was. Thank you and suksma!

July 26, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

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Rated 5 out of 5 stars

Great service

We used the service 2x during our week here. The request was easy, they were on time and trustable. This is the first place that wash, dry, iron and fold our clothes. Highly recommended.

July 22, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Yen Le, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Excellent laundry service

Excellent laundry service, I would definitely recommend their services. Great communication, easy to use and quick delivery.

July 25, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Karen, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Best laundry service

I swear Bali laundry is the reason for our more enjoyable trip. We didnt need to think of laundry throughout our trip no matter where we are. Professional, timely, and always providing best cleaning. I will advise anyone going to bali to only use them as a laundry service.

July 23, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Hassane, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Easy to arrange

Easy to arrange, great communication, efficient service. Hassle free which is what you need on your holidays. Affordable prices and beats resort prices.

June 30, 2025
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Reply from BaliLaundry

Thank you so much, Samantha, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

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Rated 5 out of 5 stars

Very convenient

Very convenient. Amazing communication. Highly recommend.

June 30, 2025
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Reply from BaliLaundry

Thank you so much, Rebecca, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Few companies anywhere are as…

Few companies anywhere are as organised, efficient and professional as this company. Communication is thorough and detailed every step of the way, and the level of service is unmatched. Highly recommend!

July 6, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Thomas, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Been in Bali for a week and needed laundry done. Contacted them at 9am and had it all picked up, laundered and delivered back to the hotel by 4:30pm. Highly recommend

July 4, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Paul, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

So easy to use and exceptional service.

So easy to use and exceptional service.

July 1, 2025
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Reply from BaliLaundry

Thank you so much, Fiona, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

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Rated 5 out of 5 stars
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Reply from BaliLaundry

Thank you so much, Shweta, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

It was a smooth and streamlined process…

It was a smooth and streamlined process our clothes came back clean, pressed and ready to wear, we were able to leave and pick up from our hotel reception as well so we could continue to explore this beautiful place

July 1, 2025
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Reply from BaliLaundry

Thank you so much, Zoey, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

Rated 5 out of 5 stars

Excellent Service

Bali Laundry provides excellent service and very convenient in terms of picking up and stopping off laundry.

June 30, 2025
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Reply from BaliLaundry

Thank you so much, Babak, for sharing your feedback with us!
We truly appreciate you taking the time to leave a review, as it really helps us continue to improve our laundry service.
We look forward to serving you again soon. Terima kasih! 🙏

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