BaliLaundry Reviews 555

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quality of the laundry, the professionalism of the staff, and the efficiency of the delivery service. Many appreciate the reasonable pricing, especially when compared to hotel alternatives, and the convenience of free pick-up and delivery. People frequently mention the quick turnaround times, with clothes often returned on the same day, clean, fresh, and neatly folded or ironed. However, some customers also noted issues with the service, reporting damaged clothes or items returned with new stains. A few reviewers expressed dissatisfaction with the company's response to these problems, feeling that their concerns were not adequately addressed and that the service was careless or unprofessional in these instances.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the quick turnaround times,... See more

Quality

Reviewers express satisfaction with the quality of service, often highlighting that clothes come back clean,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Price

Clients share positive opinions on price, consistently finding it affordable and good value for money. Many... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the efficiency and... See more

Based on these reviews

Rated 5 out of 5 stars

This was so easy - contact Bali Laundry using WhatsApp, tell them where we are staying, leave our laundry at reception with our room number, get confirmation it has been picked up, then confirmation i... See more

Company replied

Rated 5 out of 5 stars

Hi team, I just wanted to express my positive experience and to provide feedback! Such a great service and I want to highly recommend your business to everyone else who might be visiting Bali! My hote... See more

Company replied

Rated 5 out of 5 stars

Our washing was picked up at 11am and returned to us by 4pm, having been washed, dried, ironed and folded. We’re very pleased with the service, especially considering we handed over almost 18kgs worth... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous service! Paid extra for same day delivery and still worked out to be far cheaper than resort prices - they also offer free pick up and delivery! Clothes were delivered within 5 h... See more

Company replied


Company details

  1. Laundry Service

Written by the company

We are a laundry service that provides Same Day Express laundry pickup and delivery services. We offer the convenience of being able to schedule your laundry pickup and delivery online, so you can focus on what matters most to you. When you choose balilaundry.com for your laundry services near you in the following areas: Seminyak, Nusa Dua, Legian, Kerobokan, Sanur, Kuta, and Jimbaran you can be assured that we will take care of everything from start to finish. We're dedicated to providing exceptional service to each of our customers, and we do this by offering professional laundry service at very competitive prices. Our goal is to provide quality solutions for all your washing needs. Whether it's just one load or a whole house full, we'll get it done right!near you


Contact info

4.9

Excellent

TrustScore 5 out of 5

555 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The best laundry service we’ve had on hols

Having used Bali Laundry on our last visit in 2024, now we’re back in 2025 and the service is still just seem less and excellent. The conversation via WhatsApp keeps you updated and the attention to detail (stains) is impeccable. I really cannot rate this team more highly. They make our holiday much easier with less to worry about. They just make it happen! 5 stars+

July 2, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Chris, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

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Rated 5 out of 5 stars

Quick, clean and seamless

Quick and clean. Prompt response and keeps updated. Seamless and headache free. Will use the service again.

June 30, 2025
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Reply from BaliLaundry

Thank you so much, Eugene, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Great service

Quick, responsive, a great job and reasonably priced. Really recommend them.

June 29, 2025
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Reply from BaliLaundry

Thank you so much, Abby, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

I was so impressed with Bali Laundry

I was so impressed with Bali Laundry. We are on holiday. And they picked up our clothing and dropped off in under 24 hours. Sent what’s app messages to explain if there was a mark on the clothing and price etc. I HIGHLY recommend them. Well done 👏

June 29, 2025
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Reply from BaliLaundry

Thank you so much, Christie, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Super reliable & great to communicate with

Super reliable & great to communicate with. Pick up & drop off & send pics to show you exact weight of your laundry. Would highly recommend!

June 29, 2025
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Reply from BaliLaundry

Thank you so much, Megan, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

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Rated 5 out of 5 stars

Excellent!

Very happy! The whole process was simple, quality service and any questions I had were answered quickly and everything explained well.

June 29, 2025
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Reply from BaliLaundry

Thank you so much, Cheryl, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Brilliant service

Brilliant service, so quick too! We will use on our next trip to Bali. Thank you

June 23, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Lucy, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

They delivered as promised

They delivered as promised, great communication and reliability.

June 1, 2025
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Reply from BaliLaundry

Thank you so much, Razza, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Friendly, easy service 🙏🏼

Very helpful messenger on what’s app, told me exactly what to do! Very helpful and polite, also very quick service. Will use and recommend again. Thankyou Bali laundry 🙏🏼👏🏼🥰

June 17, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Jacob, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

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Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service! Paid extra for same day delivery and still worked out to be far cheaper than resort prices - they also offer free pick up and delivery!
Clothes were delivered within 5 hours: washed, dried, and pressed (removing any stains that had occurred) with a high level of attention to detail. It was easy to book, and they were great to communicate with, keeping ne updated along the way. Highly recommend!

June 12, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Jess, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Great laundry service 🙏🏼

Chose the express service whilst in Uluwatu before we move location again .. booking was super easy and communication was spot on. Laundry was picked up in the morning and returned within a few hours! Great price and items smell great. Cannot fault this service at all 👍🏼

June 7, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Jordan, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

First time using pick up service

First time using pick up service. Communication was great and very much appreciated. Absolutely will use again!

June 6, 2025
Unprompted review
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Reply from BaliLaundry

Thank you so much, Amanda, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Fantastic

Fantastic. So helpful and easy.

June 1, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Robert, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

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Rated 5 out of 5 stars

Great service

Great service, well informed and very easy

June 1, 2025
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Reply from BaliLaundry

Thank you so much, Elle, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Great communication

Great communication, excellent service, super quick, highly recommend

May 31, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Jenny, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Bali Laundry you areamazibg

I highly recommend Bali Laundry for your laundry needs while in Bali we had 5.5kg picked up and returned to our hotel on the same. The price seems too good to be true, their customer was simply awesome. They are easy to chat with on WhatsApp and even communicate when items were picked up and when they were returned. They even sent pictures of stains on some items.

June 1, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Geoff, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Efficient services

Easy transactions, efficient service

May 31, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Luqman, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

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Rated 5 out of 5 stars

Great service

Great service - fast & efficient.
Highly recommend for anyone.

May 30, 2025
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Neel, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Excellent laundry in Seminyak

Excellent laundry on Seminyak that I would recommend to anyone staying in the area. They provide a pick up and drop off service and our laundry returned smelling nice and neatly folded. We used their 24 hours service twice while we were there and everything went super smoothly.

May 28, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Brian, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

Rated 5 out of 5 stars

Perfect

Perfect. Clothes came back clean and beautifully folded, nothing missing at all. 100% satisfied and recommend!

May 7, 2025
Unprompted review
BaliLaundry logo

Reply from BaliLaundry

Thank you so much, Piper, for taking the time to leave us a review.
We strive to provide the best laundry service possible and appreciate your feedback as it helps us to improve our services.
We look forward to providing you with excellent service again. Terima kasih 🙏

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