BALL & CHAIN CO. 

My mother beats me with this ☹️ It hurts

All the way back in April 2020, I spent more than $100 USD on items and paid for international first class shipping, and not even an email explaining why. Absolute scam, it's been ten months and not a single item or response as to why. Do not purchase anything from here, a good alternative would be strange ways

I ordered from them before and never really had an issue always got my product and what not. However about six months ago I ordered a snow globe that was on sale never got it never had an email or anything and now their website is down and their Instagram too. Super sus don’t buy from them. It was only $11 dollars so I just let it go but I’m still annoyed.

I never had an issue with this business before, but if their website has been undergoing maintenance for nearly two months, that's how you know they're in deep doo doo.

Do not buy from here. Took my money, no emails, no posts on Instagram, no product received.

This company sucks right now, and looks like it's going out of business because of it....Woodie has always been rude, but at least back in the day your order would get filled. But these days you place an order and don't even hear from them after that. Hard pass.

Take your money.
Never ship your purchase.
Ignore email inquiries.
BALL & CHAIN CO. is a
COMPLETE RIP-OFF!!!!

Never spend money with them...

Same thing, used to order a lot in the past and the company was great. Now I’ve been out $80usd for 2 months, have heard nothing back over the past month of me sending weekly emails (tried different emails as a post suggested) and still nothing.

I’ve opened a dispute with my card. It’s a shame to see a company that I used to really enjoy supporting just become garbage.

Ordered from them a couple years ago and everything was fine... I placed an order about a month ago and only got a confirmation email and that’s about it... really wish I read these reviews before! I’ve been trying to contact them and just like everyone else I get no response.. Hopefully I will be able to figure something out with my bank because this is really unprofessional.
Done.

I've received items from them in the past (and suprisingly loved them.) But a few times they've just completely ripped me off. Customer service is non existent. They pick and choose who's orders they fix. I had to be very passive aggressive in the email to actually get them to send my stuff out lol. I would not recommend buying anything from here unless you're fine with possibly never getting anything out of it.
They also have the comments turned off on their Instagram account, probably because a lot of people aren't receiving their stuff and they don't want to be exposed as the scam artist they are. If that isn't a big RED FLAG idk what is. Shame on the brand owners, whoever is processing the order, and whoever runs the disgrace they call customer service. THIS BRAND NEEDS TO BE EXPOSED.

I bought an item from then on April 10th. 2 weeks later I emailed them saying pretty much that I understand that shipping may be delayed because of covid and I completely understand but just wanted to know when they would expect it to ship. No answer then after 4 weeks I emailed them. No answer. Then I direct messaged them saying I’d just prefer money back. No answer. Then a few days pass and I realized all their comments are turned off so no one can comment. So then I googled them and tons of people have said the same thing happened to them so i posted all those reviews on Instagram yesterday and then emailed them again. Then I woke up this morning to a refund from them, no email response and when I went to look at their insta I realized they blocked me.

I’m lucky I got my money back, but it’s probably because i scared them in my last email.

DONT BUY FROM THEM

THIS COMPANY IS A COMPLETE SCAM! If I could give them a worse review than a 1 star, I would with no hesitation. I really wish I would have read reviews on the company before I made my purchase. Ordered a couple things from them and a month later, USPS hasn't even recieved my package from them yet. Dont be a sucker like me, exit there site while you still can!

They are terrible, if you go on their Instagram they have disabled comments. I used to order stuff for them and never had an issue. I ordered a tapestry and it’s been a month. I got the shipping email 2 weeks ago and it says it hasn’t even made it to the post office. This is a scam.

My original review here was one star, as I was convinced they'd stolen my money and were ignoring my messages. This is an update after finally recieving my stuff.

So about two months after I made my order, and after trying in vain to message the company on every social media platform they have- I read somewhere that sending multiple emails to them might end up with your messages simply being marked as spam. Doesn't excuse the fact that my very first email was also ignored, BUT- after all that time I used a different email address to contact support @ ballandchainco.com (without the spaces of course) and they literally replied within 15 minutes.

Apparently something went wrong with their new fulfilment system and a bunch of orders weren't processed properly. I'd have appreciated more than a brief sorry (after 2 months I was kinda hoping for a voucher code haha) I'm also a touch suspicious that my order was suddenly marked shipped that same day I emailed, but in the end everything I paid for was sent out and I didn't lose my £30. They made it very hard to contact them, but I hadn't used that specific email before, and it worked far better than the contact form on their page.

Overall I'm happy with the product, not so happy they took two months to notice they had orders that were never sent. Here's hoping it's all sorted out and I can order from them without issue from now on, as the things they sell are great.

Placed two orders on the 8th of December, got confirmation emails and then never heard another word from the company. I’ve emailed multiple times and requested a refund, no reply. I’m just assuming they stole my money, just like everyone else has dealt with. I ordered almost 70 dollars worth of stuff with 2 day shipping and now it’s 2020 with no sign of my stuff.

So wish I read these reviews before purchase. Ordered a tapestry on 12/19. Order confirmed. sent emails asking where the order is. No response. Will be disputing charges. I live in NC where there are located and it’s not like they have to ship far.

I have bought from Ball and Chain several times over the past five years and have never had a problem. However, it appears as though they are under new management or just don't give a damn about their customers in the last few months. Really disappointed I couldn't get gifts for my sister's birthday, even though I spent almost $70 and paid way before their birthday so it would arrive on time.

After I didn't hear back about a tracking number, I reached out and emailed the support team. I gave them the 3 business days it said it would take to get back. No response.

I reached out two more times... *crickets* so I ended up having to dispute the charges with my bank because they literally are just taking money and not sending people their orders.

A real bummer considering how much I enjoy their products. I hope this gets resolved soon and I can write them a better review.

Do NOT buy from this company. I placed an order 12/14, paid for 2-3 day shipping, and got the email confirming my order on that same day, but when I hadn't gotten a shipping email after 9 days of waiting I tried reaching out, but with no response, one email requesting to just cancel my order and give me my money back. I finally received a shipping email on 12/27, rather than getting my money back like I'd prefer. It shouldn't take 13 days to get my package shipped, and you should be able to get SOME kind of response from them. The comments on their instagram are disabled and with this kind of service I'm not surprised why. They don't want to get called out on their social media for their completely poor service. Never ordering from them again and I suggest you don't either.

I have been a fan of Ball and Chain Co's merch for a while and wanted to get my boyfriend something as a stocking stuffer. I bought 50.00 worth of pins on black Friday. I was sent a shipping confirmation email with a shipping code on 12/4. its the 23rd, two days before Christmas and i have received NO updates in regards to when the item is actually shipping, just that the label was created on 12/4.
I have emailed them at least 6 times, messaged them on FB and Instagram with no reply. They have their comments turned off on their photos on Instagram probably so people arent constantly blasting them. I placed my order through the afterpay company called Sezzle and I am contacting them today to try to get my money back. I wouldn't have cared if the item came after Christmas, some communication would be nice. If they are having issues getting the items from a distributor or whatever, i can be patient but a month with no communication and after multiple attempts to reaching out to them - I'm angry and let down.

Same as the other reviews here. Placed an order, received a tracking number that says my package hasn't been fufilled since December 4th, and I've contacted customer service twice with no response. Disputing the transaction with my bank now.