BALL & CHAIN CO. 

Unbelievable!
It seems that ghosting their customers is a usual practice. I placed my order on 12/7 and read that it would take 5 business days to ship.I work at a firm where customer service to our clients are the #1 priority! I'm also aware that it's the holiday season. However, my order still shows as unfilled as of 12/19/19. I made this order as a Christmas gift which doesn't appear will be received before then. I've emailed their customer service dept twice with no response. I've also sent messaged to them on FB which have been viewed but still not responded to as of yet. I've commented on their posts on FB and I'm extremely upset that I will not have my order in a reasonable time frame. But I'm even more upset that my order has been paid in full, but I cannot even get a reply to any of my inquiries regarding it. This is completely disgusting as a company!!

We are a brick & mortar retail store that has carried Ball & Chain Co. merchandise for some time now. For a majority of our business relationship with this company, we had few complaints and in fact really enjoyed carrying their products. We found ourselves eagerly anticipating the arrival of new designs to offer our customers on the Purdue University campus. The products were always a hit with the students, so you can imagine our disappointment when things starting going downhill with this company. We received a couple of orders in a row for which we were not charged our usual wholesale rate. This seemed to have been a simple enough issue with a very simple solution. Upon inquiring further, we realized this would not be the case. We attempted to reach the company directly through their website and received no response. After a couple of weeks waiting without a reply, we sent a couple of emails. Still no reply. It has now been over a month with more messages sent, including DMs on Instagram and NO response. We have informed them we will no longer be able to carry their products and at this point it has been such a headache that while we would love to offer this stuff to our customers, it is a bit of a relief to wash our hands of this shady company. The "Ball" was dropped and we must now sever the "Chain". ¯\_(ツ)_/¯

I placed an order on Oct 18 and received a shipping notification on the 21st, but the shipping label was never activated. I'm emailed twice, DM'd them numerous times on Instagram and have now reported the charge on my credit card. I can't believe how hard they're ghosting me. I would comment all over their instagram, but they have comments turned off, which based on these reviews is probably to protect themselves from lots of angry customers.

I’ve made a few purchases from this company but my most recent attempt left me extremely disappointed. Their customer service is basically nonexistent. The only actual correspondence I received after placing my order/getting a shipping label was an automatic email letting me know I was getting a refund after I filled out their contact form at least 3 times and sent emails to their info@ address twice (a no-no but desperate times). I even DM’d them. My original order was placed 10/18/19 and took 3 days to process which is totally normal, but after 10/21/19 my order was stuck on “shipping label created” for over 3 weeks, way longer than the 5 days stated on their contact form. Why create a label if it’s not being sent out? I’m a long time fan of BNC’s aesthetic/branding but I won’t be making any further purchases from them, which is a HUGE bummer cause I really wanted that keychain.

HORRID SERVICE. It’s been a month since I’ve ordered the ebbots hat and it hasn’t even shipped. I have emailed them so many times and I get no response. I’m currently trying to figure out with my bank how to have the charge removed because at this point I know they’re stealing from me. I’m a college student that made the mistake of buying from them for a friends birthday so guess they’re ok with stealing from broke students. Never coming back and letting all my friends know how terrible of a company they are

Decided to do a search to see if I was the only person getting ghosted by these guys. Low and behold I am not. What I find extra suspicious is that I placed an order based on an emailed promotion. Placed the order in mid September got a notification of pre shipment and that was the last I heard from them. The sad part is all it would take to put most of their customers at ease is reasonably prompt communication. Most people can live without their tapestries and lighter sleeves as long as they are kept aware. This behavior automatically makes me assume the worst of Ball & Chain co. I’ll give it till Halloween before I open the case with PayPal.

Emailed four times about a missing tapestry I ordered months ago and never got a response or my order

They spent over a month keeping my items in a pending state.

No responses from support despite emails, no responses on Instagram.
Once my order did finally arrive ...it was missing one of the items I ordered.

I created a Paypal case (because they don't response to emails) and they told me to close the case and email a *separate* email address to get a refund.

They also said the other item I had ordered was out of stock. They offered no solution for substituting the item or offering a discount or anything.

I'm really not comfortable with closing the Paypal case without a refund and I think they'll keep the money for the other item I purchased and never received.

They have since stopped responding to the Paypal case and I guess I'll have to escalate to Paypal.

I ordered a jacket for my daughter. I never received tracking info I’ve emailed them 5 times now with no response and it’s been three weeks and still haven’t received the jacket. Very unprofessional and don’t suggest doing business them.

I've ordered from this company probably around 6 separate times and purchased a good amount from them, I like their stuff alot.
In order to get my bomber I had to email, DM the Instagram, and finally resorted to commenting on a FB page and I got my bomber. It fit weird and was cut awkwardly.
Recently I have ordered only tapestries from them, and after emailing in twice, DM'ing the Instagram (no response), I will likely have to file a claim.
It's too bad they run their business like this, I really like what they make but there's 0 communication or follow through and I likely will not be ordering anything else from them.
My guess is all the 5 star reviews are either friends of the brand or the owners themselves so just be aware of that.

No idea what others are complaining about. I placed an order and encountered absolutely no issues. Love the brand and designs, will shop again!

I ordered a couple times from them. Got my first two orders, but the third one never shipped. I waited a couple months before contacting them. Emailed them multiple times before they replied, finally confirming it "got buried under orders and never shipped", so they told me they'd ship it asap. I waited another few months, nothing. Emailed again, no reply. Told them I'd dispute the charge on PayPal, no reply. Charge was disputed, my money was refunded, never got the items. This company is seriously awful. Consider supporting BratBox instead, they have a lot of indie artists making really cool pins and patches there.

I have ordered from Ball & Chain Co multiple times over the past two years. I have had great experiences one after another. One time I had an issue with my order, emailed there support directly (support@ballandchainco) and got a response within 24 hours with my issue fixed and a coupon for my next order!!

Great customer service and products!! Don’t let these reviews scare you from ordering. Spamming their inbox sends your messages to spam and they won’t see it...I found out the hard way

I've ordered a couple times from B&C in the past (tapestries, pins, patches, etc.) and have gotten my order. But like other people have mentioned, they haven't shipped my most recent (June 2019) order. It's been 2 weeks. No replies on their Contact form, no way to message them on Instagram or Facebook. Hell, you can't even post a comment on their Instagram page. I really don't want to chargeback because I've been a repeat customer, but with the way things are going, I probably will.

Seriously. Why?

Update: I forgot to mention that their Contact button on the order confirmation page opens up a blank email to a NOREPLY email address.

Like everyone else here, I've ordered products (in June), received confirmation, and then nothing (it's now almost August). They do not respond to emails and have no valid contact phone number. DO NOT ORDER FROM BALL & CHAIN

If your order ever has complications just forget about getting it fixed.

I’ve been trying to reach out to these people for weeks and it’s complete radio silence. I ordered well over a month ago and have not recieved anything. Tracking information shows up as not even being processed, yet they charged me for items. Unbelievable.

I ordered a jacket, was charged for it, and it never shipped. I’ve emailed multiple times with no response. It’s been two months of trying to get a hold of someone st this company to no avail. They literally took my money and gave me nothing in return. You know, like stealing.

There is no customer service team. Very shady business practices.