Ballbella 

BE CAREFUL!!! their customer service is horrible! We want to return a dress after multiple e mails they said a return to China can be costly and time consuming. Rewccomend we donate our $400 worth of products. Still waiting on a return address!! DO NOT ORDER fro this company

This dress was absolutely breathtaking. I loved the fit and the quality of the material.

Ball Bella was amazing. The communication was top tier. The dress was super stunning. The price was very affordable. I will for sure be shopping with ball Bella for my wedding dress

Beautiful dress, and came early

This dress was very beautiful! And actually well made. I. Was on a tight time frame so did a standard size with rush shipping and it got here in plenty of time which was great because I did need alterations. I will say dress is a bit heavy when bustled and picture and description deceiving as the top part is a bit dee threw. Also built in cups looked like polka dots so had to redu those. All in all at 57yrs old I felt elegant, and classy, and beautiful wearing this for my vow renewal

Overall a great selection. Fell in love with my dress and only needed minor alterations to fit my preference. Amazing price and fast shipping.

Suit was just like the picture. Great customer service, Our son prom was sooner than expected wait time for the suit to arrive but the company worked with us and shipped everything expedited. Arrived on time and no alterations were needed.

I liked my dress. A few loose stones but otherwise good overall.

They tried to bribe me with $10 for a good review. I liked my experience with them but I find it sketchy they try to bribe customers.

My daughter loved her dress everything was made perfect... It was a candy pink sequence mermaid dress, it was a size 0.. she looked beautiful in it... Oder it in April received at the end of May.. her prom was in june.. so it worked out perfectly...

I ordered a suit based on the product images, only to receive something that looked completely different in color. The factory’s excuse that “colors appear differently on monitors” is nonsense when the images are professionally staged to sell the product.
Even worse, despite never wearing or even trying on the suit, their return policy forces me to pay high international shipping + taxes back to China just for a partial refund. No full refund for a brand-new, unused item that doesn’t match the listing. This is terrible customer service and very poor business practice.
They offered me only $55 USD as “compensation” and suggested I try selling it locally myself. After pushing back on how unfair this all is, I reluctantly accepted the $55 just to be done with it.
Do not buy from Ballbellas if you care about accurate product representation or fair return policies. Save yourself the headache and shop elsewhere.

Dress was nothing like the description or photo. Horrible, cheap material. And lots of loose threads

My daughter ordered her prom dress from ball Bella. Yes, I was skeptical, but to my amazement the dress came in in great quality. I did a tik tok of me adding crystals to the dress to make it stand out. And it did. She went on to wear the gown again for a pageant and won. I love how the company does work with me on making adjustments to the gown. Since prom, we went on to order another gown for senior prom that was close to Christine Daae white gown. It was a wedding dress that was stunning.

I saw a suit on Pintrest and click the link, it brought me to the wrong website which was ballbella. I emailed the company immediately and stated this was the wrong website to please cancel my order. I have been going back and forth with the company because they want to charge me a $50 fee. There is nothing in the policy stating a fee is charged for canceling within minutes of the order. The refuse to refund me my entire amount.

BUYER BEWARE
Ordered at dress in Feb for my daughter's prom in May. Did not get the address for over 6 weeks. When received the slit on the side of the dress was so high that it was at her hip and absolutely unwearable. We attempted to return dress, but Ballbella did not honor their return policy. They said it would be too expensive to ship back and not worth it. The alternative was for us to get tailored, and they would pay the tailor costs. We got the dress tailored, still the slit was too high because there was not enough fabric to truly adjust to an appropriate length. Ballbella did not honor the $80 tailor fee. Instead sent emails saying that it was refunded when it was not. My daughter ended up buying a dress last minute from another online place- Lulu's which was phenomenal. So, I am out $200 plus $80 for tailor fee. I will never buy from Ballbella again! Not worth the hassle!!!!!!

Although the website says I can get a full refund, I was told the following when I asked for one for the dress I bought for $150:

Sorry about that, we always make it this way and this is the first time we've received feedback like this, thank you for your feedback.
To be honest, return is not a good option, you are responsible for the restocking fee and shipping fee, the cost of the package back is expensive(maybe more than $100), so we recommend you keep it or sell it second hand, I will apply for partial refund for you, pls let me know

If I can give Ballbella a million stars I would. I am very satisfied with the purchase of my son prom suit. The delivery time was magnificent and the quality of the suit was top tier. He had so many people complimenting him on the suit. Thank you ballbella for making my son prom so special and memorable🧡

My dress came exactly my size , exactly like the picture and its beautifully made an the material is fabulous.

PLEASE DO NOT ORDER FROM THIS COMPANY!! Honestly, this business didn't deserve one star. I ordered a prom suit for my son 3 weeks in advanced. We ordered on 04/10. Today is 05/05! Can you believe the suit still has not shipped out? NOW, THEY ARE ASKING TO TAKE $50 FROM THE BALANCE BEFORE THEY ISSUE A REFUND. MY SON'S PROM WAS 05/02.

This company sucks real bad. I wish I would've known before ordering. Never again. I'm having a hard time to get a shipping label/ refund for this dress. Prom for my daughter but dress is heavy and looks different from the picture in person.