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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting that the balloons are fantastic, beautiful, and hold their shape well, with many still looking good days or even a year after delivery. People appreciate the wide variety of choices available and the ease of the ordering process, often noting the helpful personalization options and good communication. The service is frequently described as excellent, prompt, and reliable, with many reviewers planning to order again. However, some customers also noted issues with the delivery service, experiencing delays, non-arrivals, or incomplete orders, which caused disappointment, especially for special occasions. A few people also mentioned receiving balloons that were already deflated or deflated quickly, and some expressed dissatisfaction with communication regarding these delivery problems.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise prompt and... See more

Product

Reviewers highlight positive aspects of the product, with many praising the fantastic quality and great... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the easy ordering process, good... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the amazing, prompt, and excellent service,... See more

Quality

Clients share positive opinions on quality. Many customers praise the fantastic quality of the balloons,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived on time, but one of the balloons is a bit anaemic and could do with some more helium in it - it looks like it's been blown up and left for days before being sent out. My 6 year old won't be... See more

Rated 4 out of 5 stars

I have changed my review to 4 star from my original 2 star. I feel that balloon monkey handled my complaint very well and even refunded my money. I think unfortunately this was more a complaint wi... See more

Company replied

Rated 4 out of 5 stars

The customer service has been excellent! Chloe answered my emails quickly and fairly. As others have said we did have an issue with dpd and did not get our balloons on the day we wanted.(Hence 4 st... See more

Rated 4 out of 5 stars

initial experience was poor, as the delivery failed to be made on time. when calling, the telephone number goes to a robotic message, which was very frustrating., however the company did respond to my... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

796 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I was very impressed with the service

I was very impressed with the service, Chloe especially was very attentive. I would use the service again and recommend it to others. Thank you for making my daughters birthday extra special.

September 15, 2023
Unprompted review
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Rated 1 out of 5 stars

Incredibly frustrating

Incredibly frustrating. Have now been trying for over an hour to order some balloons for my Mum's 88th birthday. It took me ages to choose carefully but I can't get the order to progress beyond the basket stage to payment and delivery. What a waste of time. I've been in and out of the site starting over at least 5 times but always the same - big freeeeeeze.

Addendum: So then I tried to ring them (in Warks) and got an American voice saying they can't answer calls and I should email - not likely!!! Found an alternative.

September 12, 2023
Unprompted review
Rated 1 out of 5 stars

My balloons arrived deflated I have…

My balloons arrived deflated I have tried for well over a week to contact then no phone answered and email sent 3over the last week or so with no reply what so ever wrose company I have every delt with balloons where to cheer my granddaughter who had been very ill that never happened don't waste your money

August 29, 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Please be assured we have been responding to all of your emails immediately as explained and shown via our text message exchange this morning. Your email provider has been blocking/filtering out our responses to you but we can confirm we have refunded your order in full for the faulty balloon you had received.

Kind Regards
Chloe

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Rated 5 out of 5 stars

A* experience

So easy to order. I uploaded an image which was printed perfectly - everything arrived on time and looked even better than I expected!

perfect.

September 4, 2023
Unprompted review
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Reply from Balloon Monkey

Hi Sarah

That's great to hear. I'm glad you love your personalised balloon! Thanks for the great review!

Kind Regards
Chloe 🎈🐵
Customer Service Manager

Rated 5 out of 5 stars

Bunches of fun!

Ordered three balloon bunches including a personalised balloon for my wedding vow renewal. It was very easy to order. They arrived exactly when they promised, the balloons were great and they’re still floating three weeks later!

August 5, 2023
Unprompted review
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Reply from Balloon Monkey

Hi Eric

Thanks for the 5* review! Glad to hear the balloons are lasting well 😀🎈

Many Thanks
Chloe
Customer Service Manager

Rated 1 out of 5 stars

Not recommended

Requested to change the delivery date. Emailed and called to revise, then cancel as directed on their website before the dispatch date. No reply to 3 x emails and phone number is an automated message directing you to email, not call. Won’t be using again.

August 11, 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Hi Sarah

I am sorry to hear this. I have checked the entire email system and can confirm we have not received any emails from yourself. We do pride ourselves on offering very quick and efficient customer service so please be assured if we had received your email, we would have responded immediately. Please can you try sending another email to help@balloonmonkey.co.uk and I will personally sort this for you.

Kind Regards
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Great!

Really straightforward to order, and picked my mums birthday date, was kept up to date on the delivery- arrived perfectly on time and my mum loved them they looked really really nice! So pleased, will use again.

July 21, 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Thanks for the 5* review! We are happy to hear you love your balloons and will come back and order from us again 😊🎈

Thanks
Chloe
Customer Service Manager 🎈🐵

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Rated 3 out of 5 stars

Not good value for money

Arrived on time and order was correct but balloon deflated much quicker than expected. Also website says 'most' orders qualify for free delivery with no detail which feels a bit disingenuous. I paid almost £5 delivery which was a lot given how much the balloons already cost. Not good value for money.

July 10, 2023
Unprompted review
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Reply from Balloon Monkey

Hi Genevieve

I am very sorry to hear you are not happy with your order. Please can you send us an email to help@balloonmonkey.co.uk so we can look into this for you.

Many Thanks
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Get well soon balloons

I bought a 12 ballon bunch get well soon balloon for a girl at work who had just had an operation . Everyone said how colourful the balloons were and well designed. Would recommend ballon monkey excellent balloon bunch and delivered on the day requested

July 11, 2023
Unprompted review
Balloon Monkey logo

Reply from Balloon Monkey

Hi Stephen

Thanks for a lovely 5* review 😀

Kind Regards
Chloe
Customer Service Manager 🐵🎈

Rated 4 out of 5 stars

Not your ordinary personalised balloon

It wasn't a normal personalised balloon it was one for the first anniversary of my son's death ,it was just what I wanted & wasn't disappointed
Thankyou Balloon Monkey

July 17, 2023
Unprompted review
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Reply from Balloon Monkey

Hi Sue

Thanks for this lovely review. I am glad to hear the balloon was just how you wanted it to be.

Kind Regards
Chloe
Customer Service Manager 🎈

Rated 5 out of 5 stars

excellent service and delivery, cant fault it

excellent service and delivery of my personalised Balloon with accessories, that arrived on time and on date for my Nephews Birthday.

Loved the interior packaging and colourful confetti discs.

The boys loved it and the photo of them as well

Very impressed.

Will be telling lots of people and i will be ordering again

thank you

July 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Love love love!

Love love love! Our balloons are amazing!! Fast service and helped to cheer our poorly girlie up after a minor op. Fast and prompt service.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with experience

Ordered collection of balloons for brothers birthday the next day and could not have been happier! They arrived on time through a reliable delivery service. Two weeks later and the balloons are still upstanding and only 2 are starting to drop. Expensive but totally worth the money due to how convenient and fab the service is

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!

Absolutely fantastic! I would highly recommend and will definitely be ordering again. Easy to order and the presentation box and added confetti plus the beautiful colourful balloon was such a joy. Fantastic price too for this great gift.

July 3, 2023
Unprompted review
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Rated 5 out of 5 stars

10/10 Utterly Brilliant!

THANK YOU so very much for your excellent service and delivery of my personalised Balloon with accessories, that arrived on time and on date for my Daughter’s Birthday.

Loved the interior packaging and colourful confetti discs.

She was thrilled, it really made her day.

Very impressed.

Will be telling lots of people and will be back very soon

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service. After a debacle with DPD, Chloe in their customer-service team was super-fast to respond, proactively managed the problem, and resolved it. Big shout-out. Will definitely use again!

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

5 STARS—would have given 10!!!!!

I am in the USA and ordering was so seamless and easy. The prices are great and my friend sent pics of the product—I couldn’t be more pleased with the packaging and all that was included. I chose the photo balloon and my friend was thrilled with it!

June 27, 2023
Unprompted review

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