bambooairways.com Reviews 

Be careful with this airline if you mess up with your first name and surname they make money on changing it.

I understand if you change to different name u need to pay but if wrong order between first and surname and they still ask you to pay?

Robbery

Turned up to the airport for my flight to be told it was cancelled. First time we were told about it so that was annoying. The Bamboo staff told me to email them for a refund so I did that. I've now been waiting 7 months for a refund despite chasing multiple times and emailing every email address at Bamboo.

The worst airline experience I’ve ever had. Flight from Hanoi to Da Nang was ok, except for the inside of the planes being extremely dirty. They refused to allow us to board on the return journey because our middle names were not on the tickets. They said we would need to buy new tickets and request a refund for the old ones. We bought new tickets elsewhere. Absolute scam.

Had a flight booked from Germany to Hanoi. It was canceled by them due to operational reasons. Waiting for nine months for a refund.

They always write the same stuff in their emails. Never committing to a date. It just takes „longer than usual“ because of a new system. 9 months!!!

After eight months they offered me a ticket voucher. Ridiculous. Right afrer cancellation ok, but not anymore. Anything other than a refund now is just ridiculous.

I right now need to assume they stole my money.

A shame. When I had flown with them before, I liked the service onboard. Now I need to assume they are scammers.

Had an operation so had to cancel my flight. I paid extra for full refund at the time of booking. 6 months later I'm still trying to get it. The parasites who work here don't care. It should be shut down.. absolute maggots avoid at all costs

Zero stars, if possible.
Return flight got canceled right after my arrival at the immigration in Ha Noi. Everyone next to me was affected by the cancelation without them providing ANY solutions.
After several attempts to get a response, they promised to pay refund after 90 days. Now after 114 days, no money transferred, no reaction. Acting deaf and dead.

My recent attempt:

Dear Sir or Madam of Bamboo Club by Bamboo Airways,

We kindly request that you respond to our recent emails and provide sincere solutions.

Additionally, we would like to remind you of something our elders have taught us: Not responding, not providing any service to customers, telling untrue stories, and taking people's money without providing a decent service (operating a flight) is, by both international and mutual human law, a crime. It is no different from robbing people on the streets.

In the meantime, we have contacted law firms and are preparing the next steps in this legal matter.

If you wish to maintain your reputation within the international (Vietnamese) community, we highly recommend taking action by responding to our emails and transferring the refund you promised to pay by May 3rd, 2024, as soon as possible.

Dear Bamboo Airways Senior Leadership Team,

I am writing to lodge a formal complaint about the unacceptable treatment I experienced on my May 21st flight from Danang to Ho Chi Minh City. The entire journey was marred by incompetence and negligence. My wheelchair-bound mother was denied necessary assistance, left waiting unattended for an hour. Ground staff, particularly the airport manager, were unprofessional and disrespectful.

I demand a formal apology, disciplinary action against involved staff, and assurances of corrective measures. Without prompt resolution, I will escalate this matter with Vietnamese authorities and pursue international legal action.

Yours sincerely,

I booked a flight last year through Opodo to fly with Bamboo Airways, Tokyo to Hanoi. The flight was cancelled by the airline in October 2023 and I was asked by Bamboo Airways to confirm whether I would like a refund, and that it would take 90 days to process this if I selected this option.

I confirmed to the airline and Opodo that I would like my money back. It's now been over 6 months since my refund request was submitted (01.11.2023). I have sent multiple emails to the airline and been told to contact Opodo, who tell me I need to contact the airline directly. It's been extremely difficult to get hold of Bamboo Airways and my emails have not been answered. I was even told to contact them via Facebook Messenger, which I did, and they were no help at all.

I have been waiting long enough for my money to be refunded and I am really not happy with the service I have received.

On an internal trip in Vietnam our tickets (4 of us) were refused because tne names were not complete. We had to buy 4 new tickets at a higher price and there was no refund for the tickets we had already buy. We felt robbed !!!
Luis Lencastre Silva

Bamboo Airways is scammy company. Waiting more than half year for refund for cancelled flight. They dont comunicate through email or call centre. I wasted one day of my holidays in Hanoi in their Office just to listen lyes. My booking reference is QF23MF. I will review them on other platforms too, because they didn't give me other choice.

I'm waiting for a refund from last year.

They keep lying about the process.

Terrible airline, I would not recommend it to anyone. They have cancelled my flight in November 2023 and to this day, they haven’t refunded me.

NO REFUND, NO MONEY BACK AND NO RESPONSE AFTER CANCELLING MY FLIGHTS

0 stars! We booked flights from Frankfurt to Vietnam in August. 3 weeks before they were canceled unexpectedly and no matter what you try, we still don't have the money back! No service and no alternative was provided by Bamboo Airways but they still keep our payment. Worst airline!

Booked an international round trip ticket with direct flights between Frankfurt and Saigon with flights to Vietnam on 14 December and flights back booked for 18 January. Then we were informed in November that Bamboo Airways had cancelled our trip as a result of an internal restructuring of the company, with the promise that the money we had paid for our tickets back in April 2023 would be fully refunded. In mid-December, we received an email saying that our refund had been processed but now, 2.5 months later, we are still waiting for our money to be reimbursed. We have emailed Bamboo numerous times but have only ever received automated messages. Attempts to call the phone hotline have also been in vain. The number no longer seems to be in service. This lack of contact and lack of a reimbursement is outrageous. Please, Bamboo Airways, do the right thing: don't ignore your customers who booked with you in good faith. Get in touch and make good on your promise to reimburse our money!!!

This airline company filed for bankruptcy protection in early 2023 in Vietnam but didn‘t notify customers and let people book their tickets as usual. In Oct 2023 they started to cancel all international flights and didn‘t reimburse most of the clients. People were furious but couldn‘t do anything as there is no class action law in Vietnam and customer protection is a joke. They ignore all phone calls and email, block comments on their facebook.

Same problem as others
Flight cancelled
Impossible to get a refund
Have to initiate a s75 (UK) chargeback on my credit card to get my money back

Awful airline, avoid at all costs. My flight was cancelled by the airline 6 months a go and I'm still chasing a refund. There helplines do not work. Utterly useless.

Worst company ever!!
They’ve cancelled my flight and they refused to refund my ticket!! So stay away from them for your own sake

I booked a flight out of Hanoi. They changed my flight time (brought it forward) which meant my connecting international flight would not give me enough time to transfer. I sent them three emails to follow up a refund or flight change but all were ignored. Customer service is non existent. I will not book with them again.