bambooairways.com Reviews 

Bamboo cancelled our first ever family flight to Vietnam, promised flight centre to refund tickets. However, they ignored the travel agency and have not refunded the thousands of dollars we paid. Airline has scammed us and is still operating.

Don't buy tickets with Bamboo Airways, they will cancel your flight and no refund. I tried several times to contact them but no answer from them 🥵

October 12th I bought 2 tickets plus some insurrance for our trip from Da Nang to Da Lat. On November 1st I received an Amalie from Bamboo Airways saying that our flight has been cancelled. I send immediately a request for refund my tickects, and got a confirmation from Bamboo Airways saying that they will handle my request. So I have to wait. In the mean time I found out ramdomly about the financial challenges that Bamboo Airlines is facing, incl. all the negative reviews in Trust Pilot. So I was actually giving up my hope for refund in my mind and did not follow up on my request. Then I got a new e-mail from Bamboo Airways on November 20th saying that they will refund my tickects. 3 days later I saw the refund for both the tickets and the assurances in my bank account. So thank you for that, Bamboo Airways and I hope that your Company overcomes the challenges.

Terrible!

Don't buy tickets with Bamboo Airways, they will cancel your flight and no refund.

Very bad airline!
Cancelled the flight and not refunded the ticket.
Call and send endless emails for almost 8 weeks but no sign!

A DANANG PHU QUOC flight purchased for 4 people for the 2024/1/1 for €559 on 25/11/23 canceled on 5/11/23.

lots of emails sent for refund request to 19001166atbambooairways.com, hdqscqhatbambooairways.com, cto.dadatbambooairways.com, cto.hanatbambooairways.com, cto.sgnatbambooairways.com
NO RETURNS // NO REFUNDS...WHAT A SHAME......

ATTENTION JE VIENS DE VOIR QUE LA COMPAGNIE EST EN QUASI-FAILLITE !!!

Flight cancelled and still no refund despite our demand

They canceled 2 internal flights I booked for my family and I. They provide no solution so I had to book others flights. They provide me with a useless piece of paper that says they owe me a refund that (of course) never came. I sent countless emails, contacted them on Facebook, they never respond, what a SHAME.

I traveled Vietnam by Bambooairway. I saw all things in my flight was so good.

Do not trust this company. Bamboo made a number of changes to our flight and then, worst of all, cancelled our flight home (Hanoi - London) whilst we were on holiday and offered no alternative and after 3 weeks have not issued a refund. Very stressful and we had to spend £1000 on another flight with Vietnam Airlines. There are reports they haven't been paying their pilots and are in significant financial trouble. I suspect they have a serious cash flow crisis and are clinging on to every penny at the minute. They have posted on social media implying they are working very hard to issue refunds but I think this is lies and time-wasting to cling on to cash. It only takes a member of staff couple of minutes to issue a refund electronically. I know of some people in a similar position who have been owed thousands of pounds for months now. It is criminal behaviour.

Booked flights with them from Germany to Vietnam for the first time. Old Website is pretty useless, but the new one still doesn’t work properly either.
They cancelled my flights now and are not replying to any of my emails for refund. Same happened to my aunt.

There were news a couple months ago that they are going bankrupt which they denied. But looking at the recent news that they are unable to pay the wages of their international pilots, they are clearly struggling financially as a business. Stay away from them as you won’t get your money back if you book with them.

I had 3 trips in business Class from Frankfurt to Saigon and back. The business class has good seats, but it‘s not the experience of a international business class like in planes of Singapore Airlines, Emirates, Qatar. The cheapest wine, no drinks from the bar, not a good Whiskey, Cognac or Cocktail. In Germany Rail&Fly is not available, also not a complementary chauffeur service. But the worst of all 3 flights is that my return flight to Germany has been cancelled. Now it‘s enough, never again

I gather Bamboo Airways have just updated their website. Unfortunately they have wasted their money, because it is still impenetrable/useless. I am assuming they are no longer flying to or from London, because any dates I try to put in draw the response "no flights available". However, London is still listed as a destination. Absolutely hopeless.

I have just received notification 15 days before I am due to leave London to fly back to Australia that all flights are cancelled from London!
No alternative provided!
A business class airfare wasted!
I am hopeful of a refund!
But worse than that… I am stuck with trying to get back to Australia at this time of year when flights are very heavily booked!
Do NOT ever ever use this airline!
Seriously,.. I have been in Europe for three months…. surely a bit more notice could have been possible!
Absolutely disgusting service!

The worse ripping off airline in the world. Rumour that they will go bankrupt,
well they should as once they have your money, you are not paying customers but victims of bullying and harassment.
So here I got intimidated for something that they don’t bother to show in writing but just making it up at the airport on my flight on Sun, 13 AugHanoi – London Bamboo AirwaysQH093

The woman who was in charge of check in in Hanoi was Nguyen Thi Hoang Anh, forced me to buy another bag in order to separate my luggage (one bag of 38 kg) into two bags, which was not mentioned in my ticket policy. I showed this to her, but she just said if I don’t do that I will be refused to flight and said I have to hurry as boarding time will be in 30’. She said that Bamboo airline policy is 32 kg per bag, and it is a violence of labours if staff have to transfer bag heavier than 32kg. I explained to her that I read my policy carefully and that what Bamboo agreed in writing in my ticket. I have been sick and it took me the whole day to pack so in order to find the keys and unpack my luggage and worried that I would be late for boarding…All of these made me incredibly stressed. I also proposed to carry the luggage myself to the airplane and asked her to show the policy to where they said luggage should be divided into two bags. If I knew it would well prepare in advance. I also asked to see her manager to which she said she was the only one in charge here. So either the customer had to face the intimidation of unpack and throwing away the 6 kg over according to her, but not in the ticket policy. I was exhausted in the middle of the night and with the stress of sitting in a 13,5 hours flight with things going wrong right from the start just because they wanted the extra service of selling bag and packing have some jobs and earning some extra corrupted commissions, rather than adhering to what they agreed in the ticket policy.

Just like the way dictator does, treating paying customers like nothing and threatening them. Well there are lots of good airline to choose from, including Vietnamairline so horrible airline like Bamboo that should not be existing. And if they want to be fair to some good staff then they should fire that horrible woman names Hoang Anh.

Poor customer service, inflexible and unwilling to help out. Customer services are robotic and have 0 human touch. Avoid this airline at all costs! Pay a little more and get a better experience with virtually any other airline. At the end of the day, you get what you pay for!

poor flight experience, 14 hour flight with no food as they did not have any vegetarian food as requested via there customer service email, next no entertainment system functioning on this awful flight. would never recommend or use them ever, staff rude and not helpful at all. furthermore once back i contacted the airline, was accused of lieing as i did not have a image of the entertainment system not working and when given proof of the request of vegetarian option they denied having this.

My mother died an unexpected and sudden death before we could take our flights to our home country. I contacted the airline and they were extremely helpful and understanding. Even though we didn't have a insurance for the case that we weren't able to fly, the airline was open to refund the whole costs of my mother's tickets and only took a small fee for my sister's and mine. We were very relieved that our money was not wasted as we need it for the funeral. I am more than happy and satisfied with the costumer support of the airline. And they were also very friendly and empathatic. All you need is to contact them in English or Vietnamese (I used an translater and it worked perfectly).

On 6/16/23, we took a flight from Hanoi to Hue. Due to our early arrival at the airport, we were able to check in ahead of time. Upon our arrival in Hue later that evening, we discovered that one of our suitcases had lost approximately one-third of its contents. This included brand-new clothing, makeup, and facial cream that my daughters had purchased during their trip to Korea. The suitcase had been secured with a TSA lock. I was informed, after the incident, that such occurrences were not uncommon, although there have been some improvements. Unfortunately, it appears that such incidents still happen. Consequently, I have decided that I will not choose Bamboo Airways for future flights.

I have sent countless emails trying to get confirmation of my rescheduled flight.
My booking online is still showing as the old one, which is very concerning as I'm meant to fly soon.

I can't seem to get any answer on the phone, or email.

I hope someone tries to respond to me before we fly, else the holiday we will be forced to book with another airline.