Bambu Lab Reviews 86,824

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71,077 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and intuitive user experience, highlighting its ease of setup and reliable performance. Many appreciate the fast delivery service, noting that orders arrive quickly and are well-packaged. However, some customers also noted issues with the ordering process, specifically regarding missing parts or defective products upon arrival. There were also mentions of inconsistent delivery tracking and, in a few instances, lost packages.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Many customers praise the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick delivery times... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of products,... See more

User experience

People report positive experiences with user experience. Many customers praise the ease of use, quick setup,... See more

Order

Users describe ambiguous interactions with order. Many customers praise the easy ordering process and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bambu is the top tier of 3D printers. The customer support, ease of access, and thorough service manuals make Bambu the best printers on the market for hobbyists and pros. I only fault them one... See more

Rated 4 out of 5 stars

Good experience however, often filaments are out of stock, when notification for in stock arrives, many times it’s gone again. Packaging has changed from very secure and arrives perfectly to short cu... See more

Rated 4 out of 5 stars

The quality of the product is first rate, and ordering the filament was easy. The new shipping partner isn’t as good as they don’t have realtime shipping information so trying to figure out when the p... See more

Rated 4 out of 5 stars

Ordering was very easy (once items were in stock). Only negative item is the Dutch end delivery company they use (DPD), which does not communicate and has 0 proactivity whatsoever. Why not use DHL fro... See more


Company details

  1. Electronics Store

Written by the company

Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

87K reviews

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Rated 5 out of 5 stars

Online instructons were great

I appreciated the online photos and instructions that helped me replace a P1S AP board whose SD card slot had become non functional. The new board arrived promptly and I was able to install it I and get the printer working again.

April 26, 2026
Rated 3 out of 5 stars

It seems really cool and will thought…

It seems really cool and will thought out, but I could not get it to print the first canned project. A lot of motion and wasted plastic out the trash chute, but I must be doing something wrong, though read booklet & watched video. Hours so far and nothing. H2D with laser

May 6, 2026
Rated 4 out of 5 stars

Highly recommended for starters

I have two P1S, and all the printer I've had or used before are POS (comparatively). I'm in the hobby thanks to them but they're closing their software and ecosystem, impeding third party slicers communicate with their printers. A great first printer to learn without hassle, but not good for tweaking.

May 6, 2026
Rated 3 out of 5 stars

Expect delays: 'In stock' doesn't mean fast delivery

Shipping to Germany took longer than expected. Even though the X2D was listed as 'in stock' at the time of purchase, the delivery took over a week. I ordered on April 26th, it was shipped on the 28th, but the DPD tracking link didn’t update for an entire week. It was delivered on May 4th. The X2D is great, but the shipping process could definitely be faster and more transparent.

April 26, 2026
Rated 5 out of 5 stars

First 3D printer.

Purchase my first 3D printer.I went with the x X2D. The directions that came with the printer were easy to follow.And I was printing in the first hour. Great experience.

May 6, 2026
Rated 5 out of 5 stars

Thank you for the best shopping experience.

I bought an Anycubic Mega-S seven years ago and have been managing to print somehow through trial and error.

This time, I purchased an X2D. I'm experiencing a dreamlike, magical user experience.

I was prepared for a delay in delivery because I purchased it during a long holiday in Japan, but it arrived very quickly.

Both the service and the product are excellent.

Thank you.

May 2, 2026

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