Bank of Baroda Reviews 

Pathetic customer service. My BOB world app hasn't been working for over a month. I am an NRI customer and have complained many times. While they say, it's fixed, it's not. Every time I try to log in, i get a random text message for which I get charged INR 100. I have paid nearly INR 6000 during this time and still it's not fixed. Their customer service has no idea what *service* means. India wants to attract more and more NRIs to bring money to India and with this kind of service, I would not recommend anyone this bank ever.

I'm very disappointed with this bank's branch kalitakuch,Kamrup,Assam workers.....They don't give any response.......

"Extremely disappointed with this bank. I noticed unauthorized charges on my account and immediately contacted customer care, but was told there was nothing they could do. As someone who works hard and struggles financially, even a small amount matters to me. It's shocking that such a large bank can be so careless and dismissive of their customers' concerns. I would never recommend anyone to open an account here. This experience has been nothing short of frustrating and disheartening." real time bastard

I have an NRE & a Saving Accounts in Bank of Baroda Delhi area since last 25 years.
internet Banking of BoB is a Nightmare, a headache, always difficulty in logging, asking to reset of PW multiple times.
i have Account in ICICI which is very user friendly and easy to operate, Staff is Great and Cooperative.
I have visited few Branches of the Bank Baroda, and the conditions are very unhygienic and poor, leakage in ceiling, most staff is uncivilized and seems very busy. Some Staff Haryana Speaking are the Worst and looks like totally Uneducated. I believe such people should be in the field caring the Cattles.
BoB top Management- please do not hire the Hindi Speaking Staff (mainly Haryana, UP) in City Branches. send them to Rural Branches. Such Staff are bad for BoB image.
infact, i found the Peon, Office Assistant, Security Guard of Branch well behaved than Staff.

This bank has just made a joke out of my time. I don't know how my phone number is registered as someone else's number in their data and they keep on calling all day in every 10-15 minutes.
Every time istg
I keep on repeating that's its my number not someone else's. And every freking time they tell me it will be registered it will be registered. But... How come they call me 10-15 times in a day.
And even if I answer that freking call they have to audacity to tell that they will register my name and call me 10-15 times again 🤯
I have been fed up
And it's not 1st time
They call me continuously from 1st of month till 20th of month and this to every month!!!! From past 6-7 months

The BOB App is useless. They never share bank statement on the registered email id. I can only check the balance.

This bank is one of the most useless bank in India... dont ever keep your hard earned money here, they will convince you to apply for some oppulence card and scam you with 9500 rs annual debit card charges, worst RM will be assigned to you, even if you are HNWC and they will fool you with charges.

Since July 13, 2025, I went to the Base Branch in Gandhi Bazar for a Phone number change on my NRO account. I must admit, the concerned branch staff (Gunjan) was very courteous. She did express that she will get this handled in about a week's time.
BOB has horrendously archaic process, it looks like.
After a number of phone calls some late night (in US) to coordinate, the changes in the branch were completed a month later!
I requested an escalation. 10 days ago, the regional office sent a query that the number should be a US number. BOB does not send OTP to US Phone numbers and for that reason, I had invested in a India number with international roaming facility.

Meanwhile, I complained to the branch that my online account has since become unusable. I have no access from the web as it says my Arcot ID has been disabled.

My repeated messages to Ms. Gunjan as well as the branch were ignored.

Finally, I lodged a complaint. Ref: BCOT86520921382 on Aug19.
On Aug 22, (Fri 7pmIST), I get a message a link will be sent to me to reissue the credentials, knowing fully well the bank is closed on Sat (4th Sat) and I cannot obviously reach the bank.

My ordeal continues. I wonder seriously why I continue doing business with this bank. I might as well work with a bank who knows to value customers' time.

If there was a way to give a 0 or negative rating, I would.

This bank suddenly started to send me someone else's confidential bank documents and reports. I tried to contact them using emails listed on their site, and notified them about the mistake, but it did not help. They just ignore my requests and keep spamming me.
To fill their complaint forms online, I need to use the data which I don't have, as I never opened any accounts here. This is a deadlock.
I certainly do not recommend this business.

Bank of Baroda customers beware! I've experienced a big scam where they're pushing India First Life Insurance Company policies. It seems there's a link between the bank and the insurance company, and they're forcing customers to buy insurance. I've lost a significant amount of money and wouldn't recommend this insurance to anyone. Be cautious and avoid falling prey to this scam."

One of the worst bank ever i have seen yet this bank take 6 months to change phone number and even we can’t make online payment with debit card because its not supported to commercial use then why you are issuing a debit card shut your bank off we have no time to come to your bank for every small thing

It provides a very pathetic service and also if you'll not maintain minimum balance it will deduct the half amount available in your bank account in the name of minimum balance charge "lootere"

I received excellent services every time I have been to the Bank of Baroda Auckland Branch from Ravindra Soni, Namita, Sweedal and Indu.
All staff have been very helpful and are friendly and approachable.

I would like to mention the outstanding customer service from Mr Anoop. He is professional, patient and helpful. He is always easy to get in touch with incase of any queries and makes the process smooth and easy.

Good service provided by a staff member.

Employees won’t respond to your calls

I got housing loan sanctioned and to disburse I have to make many calls and they don’t bothered to call back also

Extremely disappointed with Bank of Baroda.
The staff are not properly trained,not attentive towards customer needs.Trying to send a T/T to Netherlands.After taking three weeks the T/T not credited to the beneficiary account.

"I am extremely disappointed with my recent experience at the Bank of Baroda Mulund branch near Ganesh Gavde Road. Despite visiting the bank for five consecutive days, my issue remains unresolved. The staff seems overwhelmed and unresponsive. The subpar service is unacceptable from a reputable institution like Bank of Baroda. If the bank is unable to cater to its customers' needs, perhaps it's best to cease operations."
The bank staff seems too busy to attend to customers

I am govt. salary account holder of BOB and I tried to withdraw Rs.15,000/- for 3 times from BOB ATM at Kolar Branch. In respect of first 2 transactions amount of Rs.15,000/- each was correctly dispensed by the said ATM and in the last transaction ATM machine had dispensed Rs.14,600/- i.e., instead of dispensing Rs.500/- it has dispensed one note of Rs.100/-. Immediately showing all the withdrawal amounts of 3 transactions I made a written complaint to the Manager of BOB at Kolar Branch, Karnataka, he assured he shall look after the matter. After 04 days due to my busy schedule i entrusted my wife to visit BOB at Kolar Branch, but Manager replied till date he could not able to file complaint in the BOB grievance cell and hence i visited nearby BOB branch at Bangalore and filed complaint in the BOB grievance cell via ID: DBFN85905503964. After 05 days when I checked my complaint status it showed amount withdrawn from the said ATM was successful and no reimbursement is entitled. On the very said day of my withdrawal another 04 persons were suffered same problem in the ATM. This clearly shows how BOB ATMs are working and how they response to the issues. Now being a common person what shall I do to gain my hard earned money of Rs.400/-. BOB Bank being trustworthy service provider, its duty is to secure the public money by providing quality ATM machines and software's , but by providing useless unconditional ATM machines it can never be trustful service provider.

Really pleases to tell you that the Bulsar branch in Valsad for NRI banking is the worst of the worst. Ignoring all my emails requests. When I visited the branch requesting for a new cheque book and a debit card, a year ago all was promised by the branch manager ,but not processed.
They will run after you when they want your money, but if you want to close the account, it appears their legs are cut off.
I have now closed my account at this branch today,by going to the City Branch and Rasmita was helpful and guided me on how to fill out the form.