Bank of Baroda Reviews 

229
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, most reviewers were let down by their experience overall. Many customers reported dissatisfaction with the staff and customer service, describing them as unhelpful, rude, and lacking proper knowledge. People frequently encountered issues with the bank's general service, including unexplained deductions, hidden charges, and archaic, slow processes for transactions and account management. The website and internet banking were also criticized for being slow, not user-friendly, and unreliable for essential functions like fund transfers. However, some customers also noted positive experiences with specific branch staff. These individuals were praised for their professionalism, politeness, helpfulness, and clear explanations, making processes smooth and efficient for customers.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, with many expressing dissatisfaction with their rudeness,... See more

Service

Users describe negative interactions with service, with many reviewers calling it "very bad" and "worst... See more

Customer service

Consumers find customer service to be negative, with many reviewers expressing extreme dissatisfaction and... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as money being deducted... See more

Website

Clients share negative opinions on the website, with many reviewers expressing frustration over its poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bank of Baroda deducts money as soon as I deposit funds, without any proper explanation. They keep cutting small amounts like ₹100 or ₹200 regularly, and this time they deducted ₹1600 straight away.... See more

Rated 1 out of 5 stars

I am a Canadian NRI and have an NRE account with Bank of Baroda (BOB), Shalimar Garden, GZB, UP branch for over a decade. BOB is full of red tape. In my experience, it is almost impossible to do BOB... See more

Rated 1 out of 5 stars

One of the worst banks on multiple accounts: Knowledge across staff is extremely poor; you will get a different answer for your issue from every staff member you approach confusing you further an... See more

Rated 1 out of 5 stars

BOB Card is disgrace to Credit Card industry. Reasons are 1.Phone lines not at gets connected. 2.Person need to wait for long time answering/typing to answers to machines and even then it get tr... See more


Company details

  1. Bank
  2. Private Sector Bank

Information provided by various external sources

Bank of Baroda is an Indian state-owned International banking and financial services company headquartered in Vadodara in Gujarat, India.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

229 reviews

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No history of asking for reviews

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1.4

All reviews

(229)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Really pleases to tell you that the…

Really pleases to tell you that the Bulsar branch in Valsad for NRI banking is the worst of the worst. Ignoring all my emails requests. When I visited the branch requesting for a new cheque book and a debit card, a year ago all was promised by the branch manager ,but not processed.
They will run after you when they want your money, but if you want to close the account, it appears their legs are cut off.
I have now closed my account at this branch today,by going to the City Branch and Rasmita was helpful and guided me on how to fill out the form.

April 23, 2025
Unprompted review
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Rated 1 out of 5 stars

The Band of Baroda

The Band of Baroda, Mahavir Nagar Branch, Kandivali west.
I am seriously fed up with the services of this Bank.
The manager as well as the employees are dammed so lethargic and lazy that they dont even bother to provide the basis service.
They dont respond to email queries as well as letters in writing.
Their Loan department is unprofessional in handing loan as well as drafting a loan agreement.
Being a lay man i pointed out several silly mistakes in their loan agreement.
They dont even know how to treat a customer and every day they enter into agruments with senior citizen and other customer because they dont provide timely serives.
This branch shoud be closed and the manger shoudl be fired.

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

I feel almost sad to leave a review for…

I feel almost sad to leave a review for this bank. Its a pathetic website. Calling themselves a govt run bank, with all the digital india, UPI nonsense propoganda. Nothing works. User interface is so poor, its worse than a third world country.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

I think that bank of baroda should…

I think that bank of baroda should change their name to internet cafe bank because I have recently been to India and visited the bank and any tom xxx and harry can walk in and chat with bank staff.
I have problem with the bank and I’m trying to sort it out, I spoke with the branch and they keep passing me from pillar to post.
It’s been been over year and I’m still waiting for their reply.
Very bad service services I don’t understand how this people can get the job where they can’t sort out simple things.

January 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Very bad service provided by allahpur…

Very bad service provided by allahpur prayagraj branch staff and BM (Surendra sankhala) BM was also not supported he said that to go from this counter to that ... She don't know how to talk with customer she used abusive language I have a photo of that BM and that lady also .. and I already gave the request of selling update in October but it was not updated till now it's month of March after completing completed 5 month ...

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

Fatehabad Road Agra Bank of Baroda is…

Fatehabad Road Agra Bank of Baroda is the worst bank. Its manager, Sumit Chandra, is very rude and lacks basic communication skills. He behaves disrespectfully with everyone, does not do any work, and does not help customers at all. I don't understand how he was hired as a manager. Such a person should be removed from the system

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

"Exceptional Customer Service by Ms. Priya Suri at Bank of Baroda, Shrusti Branch"Today

Today, I visited the Bank of Baroda branch at Shrusti, Mira Road, Thane, Maharashtra, to assist my uncle with an issue. My uncle, who is undergoing dialysis and unable to visit the branch himself, had mistakenly written the wrong account number on an RTGS form. At first, the staff informed me that the process could not proceed via a third party and suggested rewriting the cheque, which would have been a significant inconvenience for my uncle given his health condition.

However, the situation took a positive turn thanks to the exemplary support of Ms. Priya Suri, the Senior Branch Manager. She was lightning-fast in resolving the issue, displaying exceptional professionalism and compassion. She even took the initiative to speak directly with my uncle over the phone to clarify the matter and offered further assistance if needed. Her willingness to go above and beyond truly stood out.

I would also like to acknowledge the efforts of Mr. Shaikh, another staff member, who guided me and ensured the matter was resolved swiftly. The entire experience highlighted the dedication of the Shrusti branch team towards their customers' needs. My heartfelt gratitude to Ms. Suri and the team for their outstanding service!

January 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Loan Reevaluation at my expense

Took a personal loan few years ago. Payments are ongoing with zero defaults. With just two more years of amount pending, the bank now wants to do a reevaluation. I have no issue with the reevaluation, but why am I paying 3500rs for it??
This is just a gimmick to make additional money. Now they keep calling and harassing to give a confirmation.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Worst bank…

In my experience Bank of Baroda is very worst and worst service given ever. Staff behavior worst too.

December 20, 2024
Unprompted review
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Rated 1 out of 5 stars

Worst service

Worst service ever seen in my life.
I went to the BANK OF BADORA,HIMACHAL PRADESH KANGRA branch. i told to the staff to print my passbook he said he has lots of work to do so u have to wait,i waited there over atleast 45 min ,in between the time i requested him to print the passbook he said i will done it later if you want the print wait untill my work done , so he finished his long (45 min) work first. Later the bank was about to close(5PM)He took atleast just 40 sec to print my passbook because it was just 1 page print , and later i said if you did this before i could save my time . He angrily said why you need the statement and asked soo many stupid questions .the tone of the employee is very angrily and unprofessional,i felt like prisoner and very embarrassing.i made a big mistake of open the account in this bank,
I REQUESTED TO THE PEOPLES PLEASE DONT OPEN YOUR ACCOUNT IN BANK OF BADORA

December 16, 2024
Unprompted review
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Rated 1 out of 5 stars

Absolutely useless bankyou can…

Absolutely useless bank BOB you can get better service and response from fish market than this unprofessional bank . Shame on you CEO and all Directors learn something from western banks go out there and visit your Branches and experience fish market service.

I am trying to register mobile banking for the past year and keeps repeating same question and keep sending OTP.
What a complicated system development😡
You guys are shame to India 🇮🇳
Because BOB don’t care about their customer, because they think we are stupid like them.
You don’t deserve any stars.

You can write to me for more information.

November 24, 2024
Unprompted review
Rated 1 out of 5 stars

worst experience bank of baroda in…

worst experience bank of baroda in kkaradi branch . i applied for home loan provide all the doc . got approval also but the branch didn't disburse the amount for that reason i got penalty from builder when i try to do loan from other bank they bank manger and contact person sachin ahir ask for money to provide builder noc .it was very worst experience. and bank manger was rude on me finally i provide money to them for NOC .

November 13, 2024
Unprompted review

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