Bank of Baroda Reviews 

228
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were let down by their experience overall. Many people found the customer service and staff to be unhelpful, often providing inconsistent information and displaying unprofessional behavior. Customers frequently encountered poor service quality, including issues with slow processes, lack of accountability, and general inefficiency. The website and net banking were often criticized for being slow, not user-friendly, and having archaic processes, leading to difficulties with transactions and account access. Reviewers also reported issues with unexpected deductions and charges. However, some customers also noted positive experiences with specific staff members, particularly in certain branches. These individuals were praised for their professionalism, helpfulness, and clear explanations, making their interactions smooth and efficient.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, with many customers expressing dissatisfaction with their... See more

Service

Users describe negative interactions with service, with many reviewers calling it "very bad" and the "worst... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as very poor or even... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as unexpected holds on... See more

Website

People report negative experiences with the website, describing it as a nightmare and a headache, with many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bank of Baroda deducts money as soon as I deposit funds, without any proper explanation. They keep cutting small amounts like ₹100 or ₹200 regularly, and this time they deducted ₹1600 straight away.... See more

Rated 1 out of 5 stars

I am a Canadian NRI and have an NRE account with Bank of Baroda (BOB), Shalimar Garden, GZB, UP branch for over a decade. BOB is full of red tape. In my experience, it is almost impossible to do BOB... See more

Rated 1 out of 5 stars

One of the worst banks on multiple accounts: Knowledge across staff is extremely poor; you will get a different answer for your issue from every staff member you approach confusing you further an... See more

Rated 1 out of 5 stars

BOB Card is disgrace to Credit Card industry. Reasons are 1.Phone lines not at gets connected. 2.Person need to wait for long time answering/typing to answers to machines and even then it get tr... See more


Company details

  1. Bank
  2. Private Sector Bank

Information provided by various external sources

Bank of Baroda is an Indian state-owned International banking and financial services company headquartered in Vadodara in Gujarat, India.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(228)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst transparency with the loan…

Worst transparency with the loan repayment. Even the bank employees doesn't know why I'm charged extra. I took a car loan of 6 lakhs rupees and I was paying 14k per month as EMI. After few years they started asking to pay extra 600/- and kept on increasing. I don't understand why need to pay extra as I'm already paying the EMI. Went to bank to ask the same and even they don't know for what reason and suggested me to pay that money. It is torturus experience with the management and with the spam phone calls made by them.

I never recommend this bank to anyone.

April 10, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Lousy experience with Bob branch, ATM and online portal

Lousy experience being continued with bob world online internet. I wish to retrieve my user Id but the bloody thing doesn't move. You take any route n it lands you into error zone. If you try on ATM, this facility is withdrawn. If you go to the branch(Gotri Rd Vadodara) they shunt you between two windows. Their system runs slow and they show frustration on customer. It is rare to find a smiling face in Bob. Even SBI seems to have improved but NO, not Bob. God save the customers!!

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

Had issue with Bank of Baroda Debit…

Had issue with Bank of Baroda Debit Card unable to make payment above 500 AED onLine payments.
Contact Customer Service for Two Week then gave me email to send all details with screenshot Error, no answer so visited & Met Mr. ANKOO DUTTA Manager, He NOT even told me to sit or listen to my problem, Try to send me to Customer service and saying why this type customer coming. Bank of Baroda cases happens because we have 40 Thousand Customer. I am dissatisfied with the Service of Bank Of Baroda Manager.

March 19, 2024
Unprompted review
Rated 1 out of 5 stars

Worst online banking experience ever

I live & work outside of India and have used BOB to operate an NRE account;
I’ll rate bank of Baroda’s online banking as the worst online banking experience of my life… funny how Indian IT services firms are used by American banks to build and maintain their entire online and mobile banking services and Indian banks cannot find a few talented professionals to design and offer a simple seamless online banking experience to it’s customer base

February 6, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

If there was 0 I would put that.its…

If there was 0 I would put that.its been a month I'm trying to activate my bank card which got locked and over a year trying to activate my online account the emails I've sent are no use they take forever to reply and there is always more to it. Never a straight response or quick easy way out.
I visited the bandra mumbai branch too and the guy was on his phone playing games and on watsapp and half hearted answers came from him and then he told me to send and email. I was so furious . How can a bank have such negligent employees and services it's a bank for crying out loud. You need to have better services especially for your NRI customers.
I went to the branch in UK and they cannot make changes or help with activations and account details since it has to all happen where you opened the account. I mean what's the use of a branch in UK if they cannot help.
My advise dont open a bank of baroda account.

January 23, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

The Worst Assistance By BOB - BARB0YELBAN of Yelahanka Branch

The Worst Assistance By BOB - BARB0YELBAN of Yelahanka Branch, The woman working at the Passbook Counter who seems uninterested & No concerns in helping out the account holders with their inquiries or issues. I never expected a lady at the desk of the bank will be so careless who don't even have some seriousness on customers problem.
@Manager - Please educate your personnel to focus on their work properly & assist your Account Holders Customers well.

January 5, 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish

Rubbish, Bogus, Incompetent, Unprofessional, lazy, and lethargic service and staff. (Bank of Baroda LH Road)
I visited the bank 15 days ago to register my account as NRE, after 12 days of constantly calling and no one answering they finally informed me that it cannot be transferred "due to some error" (this was not communicated to me via call, message, or email and when confronted about it they just kept dillydallying the response) finally they informed me they can convert my account to NRO which too I have been calling for over 3 days and yet nothing has been done. and the staff is giving me stupid responses like "hoga kuch error", "dekhenge", "Hota rehta hai sabka aisa", "sare accounts me error aa raha hai kitno ka check karenge" etc.
I am thoroughly disappointed by the sheer indiscipline and unprofessionalism of the bank and the staff. It has been an exhausting experience banking with this bank and this branch its pushing me to a point where I lose my calm due to the hassle of calling for 15 days and 10 times at least in 1 day.

December 16, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Rubbish customer service

Rubbish customer service,
12/12/23 I been tooting branch for sign documents. I understand I have to pay for printing documents. But manager asking for 30 pound for printing its 30 pages A4 size. I am agree to pay. After manager name is kothari asking for more 30 pound courier. I said him why you need to courier you have to scan all documents and send via email.
Tooting branch manager is corrupt. And demanding for money.
He has to same on him as a manager.
Its ruined india name.
This is corrupt snake.
I request you to india government.
Kick out this type of mangers.

😡😡😡😡😡😡

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Applied for a credit card with all…

Applied for a credit card with all requested documents. Address verification is also done by visiting the home. Process took 3 weeks approx. When I checked the status it is saying rejected without any reason. Already carrying 4 cards including sbi so no way the criteria is not fulfilled.
Time spent to apply for the card got wasted. Infact Bank of Baroda don't care to send a message with a status to the customer. Rating for this unprofessional behavior should be 0 star.

November 1, 2023
Unprompted review
Rated 2 out of 5 stars

have an education loan running with the…

have an education loan running with the Bank of Baroda.
I am studying in England at the University of Sheffield. I sent out an email and the Golmuri(Jamshedpur) branch has my signed remittance form for loan disbursement, and based on my email they disburse the amount. You can see this in the above trail mail.

I asked my Concerned branch Golmuri to disburse an amount of 1500 GBP 13 days ago. I have been following up with the branch concerned person Upendra since then but only 5 days ago on Monday, he told me to share my entire UK bank account details which I did, as you can see from the above email ID. Now that was my last mail which must have been considered to send out the amount.

I again called him on Wednesday, and then he told me that my IBAN number given initially in the mail that was sent 13 days back was wrong. I told him that I did send you an email 2 days back with all my correct details. Why didn't you use that detail? He had no answer and went silent. After that, he assured me that the payment would be received in my UK bank account by Friday. On Friday I waited the whole time but didn't get any response from him. I called him again today and didn't get any positive response from his side.
The Golmuri Branch of the Bank of Baroda and its concerned employees have been misleading and giving me false hope. Sir, I request you to please understand that I need this payment to pay my fees and have given a commitment from my end which has been delayed due to your poor service. The Golmuri branch took no responsibility for informing me via email of any update, I had to continuously follow up with them. The core idea of a LOAN is to make the finance of the customer easy , that has not been the case for me with the services of Bank of Baroda.

My father has been a customer of BOB for I think more than 10 years and this is what his family gets in return. I am not asking for a free service. I am paying interest over my loan and I expect a minimum level of service from the concerned authorities.

October 21, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Bank of Baroda workers are rude morons...

The workers of the Bank of Baroda are very rude morons, basically government slaves, I'll never open a government bank again in my life, Please get a private bank, you'll be more respected there and the service are very fast.

October 3, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking incompetence

Shocking incompetence, even if you are used to working with Indian banks.

The second largest bank in India needs to be broken up, and to face competition.

September 27, 2023
Unprompted review
Rated 1 out of 5 stars

This is nothing but harassment

They took 6 months to process our death claim. We only received money because we made online complaint and a senior manager got involved. Today we wanted to clear a cheque and the manager Jaypraksh started harassing by asking stupid questions. He will not allow us to withdraw our own money. If you don’t want to go through the same PLEASE DO NOT BANK WITH BANK OF BARODA.

August 17, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look