Bank Park Reviews 

Parked in a bankpark site in Mansfield . I received a parking charge for £60 for non payment . Luckily I kept the ticket in the car and sent this as evidence when I appealed. A few weeks later they emailed to say they dropped the charge no apology. If I didn't have the ticket they would have charged me £60 . Just a scam really

Why is it not possible to leave zero stars for this lousy company? Just read their website and the garbage it spews about their ethos and how different they are. Cannot get through on any extension number to get a simple recipt that their machine could not provide in Hull when I parked as it was empty. Once I actually got through but spoke to somone rude in Sheffield about opening a gate so it was totally the wrong ext number that their phone directed me to. All other extensions put you on hold, dont work, and either ask you to email them or it just hangs up and says to try again later. Emailed three times for a receipt and never a response received. Strikes me that they are just a group of parking cowboys on the make. How can standards in business as low as these be allowed to trade and have a website that is just junk and lies ? I'll bet they'd have somebody in court pronto if you ever decided to dispute a pcn as far as you can. Company should be closed down immediately!!

I parked at one of Bank Park Parking Management’s locations and paid for my parking in full. I hold clear proof of payment.

Despite this, the first and only correspondence I received was a letter titled “Final Debt Recovery Notice” claiming I had not paid. Issuing a final demand as a first contact is wholly unacceptable and procedurally wrong.

I have since:

Submitted proof of payment

Lodged a formal appeal by email

Requested the charge be placed on hold while under dispute

All of this has been ignored.

Your website instructs customers to log in to resolve issues, yet when I do so, I am blocked with a message stating the matter has been referred to debt recovery. You cannot simultaneously prevent contact via your system while ignoring written correspondence.

You also direct complaints to a PO Box only, rather than providing a functional online complaints process. This appears to be a deliberate stalling tactic, as postal correspondence is significantly slower than email.

Your website refers to “award-winning” service. Based on my experience, this is difficult to understand. Issuing final demands without prior notice, ignoring proof of payment, and refusing to engage with a legitimate dispute is not acceptable practice.

I have also formally requested the contact details of the alleged debt recovery agent, which I am legally entitled to receive. This request has also been ignored.

To summarise:

Parking was paid

No initial notice was received

A final demand was issued as the first letter

Proof of payment and appeals have been ignored

Access to resolution channels is blocked

Debt recovery is being referenced while a dispute is active

I am still awaiting a response.

Paid for parking in full. No overstay. No misuse.
Received a charge solely because of a single-character typo when entering my registration.
Despite confirming that a valid payment existed and no loss occurred, Bank Park Management Ltd required a £20 “administrative fee” to cancel the charge, calling it a “goodwill gesture.”
If a fully paid parking session can still be penalised over a minor typing error, that tells you everything you need to know.

I'd vote less than 1 if i could. I parked at a hospital car park on Christmas day because a relative was very ill. I paid via the app and they send me a fine. Obviously I appealed and got a letter saying it was an error NO KIND OF APOLOGY for the stress etc.

It's clear these people send out fines as a matter of course. Avoid their carp parks at all costs. Time wasters.

This is an absolute joke! I received x 3 letters yesterday 27-01-2026 having all dates back dated, 16 December, 24 December, 7 January, saying I have 14 days then one says 28 days, and now I'm handed over, and there's no way I can even make contact with this place. How can a company operate like this!!! 24 December is one letter, Xmas eve??? What a load of rubbish. I need someone to contact me, as this surely is not legal to back date letter in this way !!!

Unclear signage at Marketplace Car Park in Burgess Hill. The signage at the entrance to the car park says 'Welcome to Waitrose', with the super market's opening times stated below. Many people have used the car park thinking it was free and been fined by Bank Park. Not only do they not allow you to make good and pay for the parking time, they do take notice whenyou inform them that the driver is different from the registered keeper. They are profiting from unclear signage and people's honest mistakes.

I pay for a parking spot for the whole month. I have received a parking ticket for not being in the lines of a bay however the space I pay for was given to a pay as you go driver taking my spot I had no where else to park, I’ve had this happen twice to which my appeal was granted, this time around appealed straight away, not heard anything after 28 days, emailed 4 times as the number I keep getting told to call is a robot what only takes payments, I am now trying to review my appeal and it’s saying it’s with the debt agency and I have not been notified about this, I was told my fine would be on hold, this has been on going since November 2025, I literally don’t know what to do, I’ve also deleted the appeal confirmation when clearing out my inbox today by mistake and only have emails of me chasing updates. They now want £170.

Really clunky app, spent 20 mins navigating it. Yet still received a fine !!

I want to give zero actually.
I parked my car at Marsh Street, stoke on trent at a night and the weather was really bad with rain and fog. It was a touchscreen at the parking location and it was full of water and didn’t respond well somehow I managed to pay for an hour and I was around 10 minutes late to take the car to the exit due to circumstances. I received a parking ticket .I appealed the parking ticket and explained my situation and attached a picture of their device during the rain. They refused the appeal saying I did not pay or had parked for more time but didn’t made any single statement regarding their touchscreen device being faulty.
They don’t have any Customer Service number and then they don’t reply to enquiries@bankcarpark email and they don’t reply. Complaints@Bankcarpark email address as well.
The condition of the parking spot is really bad. It was full of dirt and mud. Don’t park your car during rain or your Cars interior will be ruined. All they have is a barricade and a camera for ripping off money.
It is good to park somewhere else
Thanks

Recieved a letter suggesting this is my second 1 lies
ive tried contacting them to which is impossible
I went to this car park to fit a tyre on car that had a puncture s i never parked up
people are i believe are being scammed by taking away the first letter of notice so then you cannot appeal
I WILL LET THIS RUN the process and go court plus ill see about media attention

I would give it zero stars if that was an option. Appalling treatment of customers. Absolutely impossible to reach anyone and after never sending a response to my appeal, was passed to a debt collector with now triple the original penalty to pay with not a word of notice. I have tried multiple times to discuss this with someone and I am ignored. This must be illegal?!? My £1 parking fine (which I only missed payment for because the auto-pay service shut off with no warning) has now turned into a fine of £170. I would avoid parking with them at all costs. Cruel behaviour. Feel completely helpless at such an unjust system.

Nasty people

I Just don't understand this company. Put on an appeal that says it will be on hold until they decide the outcome. If not heard within 28 days then call a number. Kept receiving demands, so rang the number given and you cannot speak to anyone to find out how your appeal is going?? Went bank on to the appeal website and it now says that it has gone to Debt collectors and need to pay £170?? Have not received any correspondence to my appeal on day 29? So basically they do not bother to let you know the outcome of the appeal. Truely disgusting Parking Company.

one of the worst and rubbish company,been try to called them nearly 1 week,no body alive to answer any call or response as to get parking permit or information about parking in one of in Burgess hill, manage by them.Send email as well, don't know who is mange this, don't know i will be able to find anybody who can talk at all.

Absolute scummy behaviour, users of the Hilton Road car park in Stoke on Trent, need to beware, YOU WILL BE FINED FOR RUNNING OVER THE TIME, please ignore what the hospital staff tell you if your treatment runs over as they suggest this is the normal procedure and tell you that you are not fined, absolute BS, probably on the take from this company, scummy behaviour as I say as we have landed a £60 fine which I expect others having treatment lasting longer than expected will be told, PLEASE BE AWARE OF THIS BS UNLESS YOU’RE MORE THAN HAPPY TO BE FINED! I await the condescending response from the people involved with this company 🤬

very disppointied with their service. difficut to reach. poor communcation. they are the woreset ive even seen

I received a fine from Bank park at JD gyms in West Bromwich even though I visited the gym and used the tablet to enter my vehicle details. JD gyms were unhelpful and failed to respond to my emails resulting in Bank park escalating the fine to almost £200 which I have had to pay to avoid the matter going to court. It has been a terrible experience. The letter from Bank park arrived on the last possible day to appeal so was a waste of time trying to get any sense out of anyone. Avoid this company as they are nothing but bullies and leaches!

I am experiencing escalating fines from this company because they claim i parked in a car park managed by them. I have not been anywhere near the car park in my life. I have appealed and written two emails which they have conveniently ignored and are threatening to use a dept recovery service. Please do not ever use this company.

Very poor and unfair parking management by Bank Park.

I received a parking charge even though I never parked in any bay. I entered the car park when the gate opened, and there was no sign indicating it was full. Once inside, many cars were circling with no available spaces. I was with my 75-year-old diabetic mother and my two young children, and due to my mother’s worsening health, I had no choice but to exit without parking.

I formally appealed and clearly requested a CCTV/ANPR review to confirm that I never parked. Despite this, no investigation was carried out, and I was simply told to pay without any evidence being provided.

I was informed that the charge would be £60 if paid early, yet the system only demanded £100. After repeated attempts to contact them by phone and email — all of which were ignored — I was left with no option but to pay £100 for no valid reason.

This was a really shameful and stressful experience. The lack of transparency, communication, and basic fairness is extremely disappointing. I would strongly advise others to be cautious.