Nationalparkingcontrol Reviews 111

I parked at Myrtle Parade (Car Park) and got a fine for not paying for my stay. I paid for my stay but at Myrtle Street (Parade) which was THE OTHER SIDE OF THE PAVEMENT. Appeal was rejected with a template response, not even acknowledging my case. They will find any reason to fine you and bully individuals into submission. This setup is a revenue-generating system, not a fair parking enforcement process.

Ticketed my wife who's car was parked in a "permit holders only" space, despite her having a permit.

Turns out that specific space is for a different kind of permit to hers, but there is no signage whatsoever that shows that.

She's now being threatened with court for £100 over a <14min parking contract breach that she had no way of knowing she was entered into.

Am currently appealing to Black Country Health NHS Foundation Trust who are responsible given they employed this awful company.

I just took legal action against this company they are scam they used same picture of my car and put different dates and times and send you ticket but one of them tickets dated I wasn’t at the gym that day and time no Cctv footage they use phone photos and use rondom times and date im also member at David Lloyd’s gym but still send me 8 parking tickets

Received three Parking Charge Notices totalling £300 for parking my own car in my own demised residential bays during a short administrative registration change. The estate manager confirmed in writing it was my space and a minor admin oversight. I provided DVLA documentation, proof of bay ownership, and full correspondence. Every appeal was dismissed. NPC then de-instructed by the managing agent. Predatory, disproportionate, and a complete failure of basic common sense. Avoid.

I am a 999-year leaseholder at a residential development managed by NPC. My lease grants an unconditional right to park in my allocated bay. There is no permit requirement anywhere in the lease. NPC is not a party to my lease and has no authority to impose one.

NPC issued seven Parking Charge Notices against my vehicle while parked in my own bay. After the first PCN, I appealed and NPC cancelled it — their letter confirmed "your appeal has been successful." Despite this, NPC continued issuing further PCNs in the same bay, on the same facts, against the same vehicle.

NPC then escalated one of these charges to County Court via DCB Legal for £170. I am defending the claim.

When I raised this with NPC's Data Protection Officer, she dismissed the earlier cancellation as a "goodwill gesture" — directly contradicting the cancellation letter which contained no such language.

I have now filed complaints with the IPC, the ICO, and the DVLA regarding NPC's misuse of keeper data. Five appeals remain unanswered.

NPC's business model at residential sites is to provide services free to the managing agent and generate revenue entirely from PCN enforcement. This creates a perverse incentive to ticket authorised residents in their own bays. When challenged with clear lease evidence, NPC does not update its records — it simply continues issuing charges.

No reported case exists in which a private parking company has won against a leaseholder in their own allocated bay. NPC knows this. They rely on people paying up rather than fighting.

Do not pay. Appeal. Defend. They have a documented pattern of 788+ court claim discontinuations tracked on MoneySavingExpert. They do not win contested hearings.

National Parking Control has been extremely disappointing and ineffective.

For the past four months unauthorised vehicles including vans without permits have been parked in visitors bays at DA10 1BY. Despite NPC being contracted to manage and enforce parking, no tickets have been issued and no visible enforcement has taken place.

Residents have raised this multiple times by email and phone, and the issue has also been escalated through our management company to vain. Unfortunately, NPC has shown no urgency, no follow-up, or meaningful action on any unauthorised vehicle parked in the vicinity. Wardens do not attend the site or fail to enforce the rules when they do or maybe Warden takes bribe to let the visitor bays to be abuse.

As a result, visitor bays continue to be abused, causing ongoing inconvenience to residents. This completely defeats the purpose of having a parking management company in place.

Based on our experience, I would not recommend National Parking Control. NPC have failed to deliver the basic service they are paid for, and our resident community is now actively considering replacing them.

Very poor service and lack of accountability.

I have just received a reply to my appeal against a parking charge and they have completely ignored my reasons for my white line wheel infringement with just a reference to their terms and conditions they just couldn't care less they just want the money !!! what a greedy insensitive money grabbing organisation they should be ashamed of robbing an 83 year old disabled pensioner who inadvertently parked one wheel on the white line appalling is too good a word for them l will see if our landlord will consider using someone else

I’ve got the bailiffs letter came to my house saying I owed £170 when I didn’t even receive the original ticket . They didn’t even put a ticket on my window and when I called up, they were so adamant that the letter was sent to my house when nothing has been received . when I called up to see if they could put it back to the original price the lady was calling me a liar saying that I had received the letter. to me this seems like a good scam that you have going on here giving people parking tickets taking the picture halfway down the road. there was another car behind that didn’t get a ticket. My car was in the garage getting fixed. The Garage has said that they’re gonna give the money back to me, but I have received no letters from you guys at all only the bailiffs scam scam scam.

Got in touch with this company to patrol our work premises as we are close to a pub, total waist of time and effort. Issued loads of tickets through there app and not one of them were issued. Customer services also a waist of time. Told them to terminate the contract!! They can’t even be bothered to reply. I will remove there signs My self. Stay clear folks.

NPC took over enforcement at our residential car park in the summer. They failed to deliver resident permits properly and immediately started issuing PCNs to valid residents. A whole batch had already stacked up before we were alerted to the error.

When the landlord instructed NPC to cancel the charges, NPC simply refused and continued to pursue charges against valid residents. After months of this, the landlord terminated their contract, yet NPC still continues to pursue residents without standing.

The most cynical part is the accountability black hole they’ve created; they refuse to deal with residents because “you’re not the client”, and refuse to deal with the managing agent because “you’re not the PCN recipient”, hiding behind “GDPR” while sending debt collectors after residents, including elderly and vulnerable residents.

The “appeals” process is a ridiculous farce. NPC just repeats “there was signage” and “permit not displayed”, then funnels you into the IAS which seems to be a kangaroo court operating on similar principles, giving these cowboys a thin veneer of legitimacy.

Their behaviour is clearly opposed to the charters and standards they claim to uphold - avoid them like the plague.

Parking fine for 96 seconse to manoeuvre, appeal but the rejected my appeal after 2 months

Useless

I am writing this to warn everyone about the predatory and "money-grabbing" tactics of National Parking Company. This company is a complete scam. I have been charged over £500 for parking in my own allocated parking spot due to a minor, one-letter typographical error.

Despite providing clear evidence that I am the authorized resident and that the mistake was a simple clerical slip, the company has shown zero sign of cooperation or common sense. They have ignored all reasonable correspondence and refused to acknowledge the facts of the situation.

Key reasons to stay away:

Zero Grace Periods: They are so aggressive that they issue fines even for temporary stopping with hazard lights on. They don’t care if you are loading or unloading; they just want your money.

Total Lack of Flexibility: They do not distinguish between unauthorized parking and a harmless typo by a legitimate resident.

Bullying Tactics: They refuse to cooperate when contacted and will only push you to go through a Small Claims Court, hoping you’ll pay out of fear.

This is not a parking management service; it is a scheme designed to exploit people through technicalities. They are unprofessional, unreasonable, and purely profit-driven. Beware—stay as far away from this company as possible.

Militant is the only way to describe one of their patrols!

I use a marked work van, Im disabled, (Yes still working - just), Clactonhigh Street, every single time pounce on me! No excuse, wrong attitude and quite possibly discrinatory!
Failed to asked anyone else getting out of their vehicles!
Disgusting behaviour!

Train your staff better and not be judgmental!

I have received a total of £775 for 2 parking tickets, the only reason I was in the car park was waiting for an Uber delivery and to pickup an Uber delivery, in total last month November they took £115 ,I receive Universal credit and I have explained this to them ,also personal circumstances out of my control,these people and this company are Stone cold , I have been in touch with debt relief and they have advised me to send a N245 form in to the court that they took it to ,namely Northampton which I will be doing as you Cannot repeatedly take this back to court not once or twice but three times adding on extra money, pressure and Stress and also the debt collector they use DCBL they are getting a review because they are just as bad .You don't deserve any stars never mind one .

Dear Complaints Team,

We have contacted Claudia Neville and Ian Stevens more than ten times via email and WhatsApp regarding issuing tickets for the following vehicles:

FV56 NYY

VE09 TBU

We have also uploaded multiple times in Mobile App
As you know, have opened multiple accounts with you for our various shop car parks. Unfortunately, our repeated requests have been ignored, and we are extremely disappointed with the lack of action.

Please confirm whether you are able to continue providing this service for us. If not, we will be forced to look for alternative providers, as we cannot continue chasing for basic enforcement. These vehicles are repeatedly violating our parking rules every day and causing significant issues for our staff.

Despite submitting reports through the app and sending multiple follow-ups, no tickets have been issued and our concerns are not being addressed.

We kindly request that immediate action is taken for these two vehicles, as the situation is becoming increasingly difficult to manage.

Thank you for your support, and I hope this matter can be resolved urgently.

Kind regards,
Reddy

AVOID - Parked at Myrtle Parade Liverpool, in a disability bay with my blue badge displayed, for 15 mins max. Over a month later I got a bailiffs letter for an unpaid parking fine, for £170, I'd not received any correspondence about this fine before. I had to pay this fine in full as the bailiffs (dcbl) would not give me details to appeal. I have emailed the company, National Parking Group but after reading these reviews, they're obviously scammers and I have no chance of a partial refund.

Due to an incoming camera failure that failed to recognise vehicle lawfully transiting to land they do not control and subsequently issued about 20+ tickets wrongly And the ignorant "customer service" person refused to listen and said nothing coud be done unless put in writing. Was left to the land agent who employ NPC to remove the tickets, typical greedy pig ignorant scumbag parking company.

The website didn't allow me to appeal.. As soon pay the ticket it started working.. The picture taken by a guy parked in a car in the area cars are not supposed to park at 27 knights hill SE27.. Would not be using that Texaco again.. I was spending money at that place every other day as its my local... Never again

They sent me a ticket for a car that doesn't belong to me (I am a previous owner) and then escalated it to Debt Collectors. They claimed they got my details from the DVLA and were absolutely ruthless. I got a SAR from DVLA saying I hadn't been the registered keeper for years and NPCG seem to have backed down. But I wouldn't trust them as far as I could throw them. Also DVLA say they didn't give out my details. Someone is telling porkies.

I am the owner of three businesses, all located in busy town centre locations, where we have experienced ongoing issues with unauthorised vehicles parking illegally on our private property.

To address this, we engaged the services of NPC, who responded promptly and professionally by installing multiple clear warning signs across all sites, advising the public that unauthorised parking is prohibited.

Despite these measures, we continue to face persistent problems with repeat offenders who disregard the signage entirely. NPC provided us with an app to report violations, allowing us to submit photographs and number plates of offending vehicles, with the understanding that each report would result in a £100 fine being issued to the vehicle owner.

Several vehicles have been reported more than 15 times, yet we have been unable to obtain any confirmation of the fines issued. I have made multiple attempts—both by phone and email—to request a full list of the parking charge notices issued against these repeat offenders. Each time, I am told that our point of contact is unavailable, and none of my emails have been acknowledged or responded to.

This lack of communication is unacceptable, especially given the ongoing nature of the problem. I would appreciate a prompt and comprehensive response, including the information requested, so that we can move forward effectively in managing our sites(just in case they read their reviews more than their emails!)