Bannerbuzz Reviews 

Paid for rush shipping, but it won’t arrive in time for our event

I spent £81 for rush shipping on a £300 order because it was needed for an event this weekend. Delivery was originally estimated for Thursday 5th November, and I stressed during artwork approval that timing was the most important thing. The date then slipped to Friday, which would still have been fine.

When the tracking link I’d been given showed no updates, I contacted support. I was told the parcel had already reached my town, then that it had reached the airport, but that delivery was now expected between 8th and 10th November. This was the first I’d heard of that date. I asked to cancel because it would be too late for our event, but was told this wasn’t possible.

The carrier’s tracking told a different story. The parcel only left India on Thursday 5th, then didn’t leave Dubai until Friday morning. It wasn’t in my town or even in the UK when support said it was, and the carrier’s estimated delivery date is now 10th November. We were never told the order would be coming from India, which matters when you’re paying for rush delivery on a tight deadline.

The information I was given was wrong, and we now have an order that won’t arrive in time for the event it was bought for. The lack of transparency has been shocking. If your deadline matters, don’t rely on the estimated delivery date, even with the excessive rush shipping prices.

Ordered what should have been a vibrant pink flag, when it arrived, it was much darker and purple, significantly different to what was ordered. Called to explain and get a new flag ordered, and their customer service team passed me around to 3 different teams before putting the phone down on me. When I called back, they asked for my order number, which I provided and was immediately told "oh this will be dealt with on email now" - I've no problem with that, but wasn't entirely sure why they needed it move it on to email - I wasn't remotely rude etc on the phone. Since, it's been radio silence from them, despite my attempts to follow it up.

The customer service was not up to scratch at all. I will not be using them again or recommending their services.

Worse experience ever. Flag didn’t arrive. Communications didn’t match the status. Customers services haven’t bothered to contact me. I wouldn’t use them again.

I tried to order a deck of cards as advertised on their website. They replied to say that they only print identical cards rather than a proper deck of playing cards with unique designs on each. That was fine, nothing was printed or shipped so I asked for a refund.

They ignored that request and instead asked me to buy 2 decks of cards with 2 designs for double the cost, I said no and asked for a refund. They then asked me to buy 4 decks with 4 designs for quadruple the cost. I said no again and asked for a refund, again.

They then agreed to issue a refund both in writing and over the phone but they actually gave me store credit. I objected and they said they would 'pass on this request.' It has been 3 weeks since I first asked for a refund and I've been passed to 4 different poeple, all of whom have completely ignored me and done whatever suited them.

I just do not understand why a company would respond to a refund request by asking for 4 times the amount of money.

They have lied to me in writing and over the phone.

Just to add, after they read this they sent me an email asking me to change this to a positive review. Avoid.

Printed out the WRONG images again. Now I have 200 cards that are poor quality and will have to be destroyed!
Despite sorting this issue twice, again and again this company keeps getting it WRONG!
AVOID

Paid for 2 days express delivery, item arrived from China a week later than expected.
Waited over an hour for customer service to be told I need to raise a ticket for refund. Three days later still waiting for any response.
Never again.

Hi
I was really disappointed with our banner, the children’s faces on the banner had been changed from the original I wanted, their teeth & face shape were changed.
I’ve called a couple of times and been placed on hold. Was promised a call back & haven’t received one.
It’s quite disappointing as we now cannot use the banner as it appears ai has been used and completely changed the personal identities of the children’s face.
Ideally I’d like a full refund but speaking to someone who can help has been near impossible. It’s a shame as the quality of the banner is great.

i think i should cancel my order, they seem to be already handling me unprofessionally

Im very disappointed in my recent experience with this company. I had placed a few smaller orders and have had no problems. I placed an almost $800 order and now one of the packages is addressed to the incorrect location. I have called customer service multiple times (was hung up on once), emailed, used the website support and have not had the issue resolved. Instead of updating the shipping we will now have to file for our money to be returned. Not sure how many ways I can say theres an error on your end. We are a multimillion dollar company you would think there would be some incentive to keep business. Spend the extra money and use a local printer. Will not be ordering again.

We ordered a number of roller banners and we were very disappointed with the quality (colours were not well matched to our brand colours, there were holes in most of the bags, scratches/scuffs on the banner, dents in the metal work etc.). Due to these issues, we were offered a 25% refund and replacements for 4 products. It took an extended conversation, including multiple repeated unnecessary requests for evidence before anything was replaced. The replacement products were then still missing additional parts that have been promised, and the refund has never been processed, and we received our order over a month ago. Overall bad quality product and appalling customer service.

Great product and efficient delivery. Thank you.

I had a question regarding the price of shipping on my order. Rang the phone number on their website and it answered straight away. Spoke to the most helpful advisor, Shane Bradford, who stayed on the phone with me whilst I placed my order. Shane then proceeded to take my order number, check over every detail and leave notes according to what I needed on the order. So helpful and will 100% use again. BannerBuzz, Shane is an absolute credit to your team and deserves a pay rise! Thank you again Shane. Extremely grateful for all your help!

Responsive service repeatedly seeking clarification with my design before printing. My only reservation is the significant price increase when the design was a different proportion than planned. Quality of the product was great, speed efficient and communication clear. I was pups use the company again.

From start of design to receiving the flag the service was so professional

Banner Buzz exceeded my expectations! The print quality of my banner was vibrant and razor-sharp, and the material feels durable enough to stand up to the weather. Ordering was seamless, prices were very reasonable, and shipping was surprisingly fast. I will definitely be ordering from them again for future printing needs.

Great quality runner rug with custom design and good support with questions beforehand. Delivery estimate was unrealistic as it was not mentioned that this was coming from abroad so it was several days later than originally quoted.

Print quality excellent and exactly as designed / requested though.

Orientation of logo wrong on sticker
Paid an extra £30-40 for super fast urgent postage, said it would be there 2 days later

It arrived a week later

Very good quality and quick delivery

Company provided a great service, Excellent quality banner,, professionally produced and the price was good too.
Delivered promptly and would highly recommend them.

I ordered some custom vinyl banners and they arrived with great quality and colours, and for a good price. I really appreciated the design feedback to ensure the banners came out exactly as I wanted.