Banquet Records Reviews 

Banquet is always my first port of call when I’ve got my eye on a new record! I’ve been a customer for years now and genuinely couldn’t fault the team at Banquet Records. All of my orders have been processed and dispatched in a timely manner (even in busy sales periods!), records have always been packed thoughtfully and securely, and I love the attention to detail they put in (I’m a huge The 1975 fan and loved the handwritten lyrics on the packaging of the ILIWYS Anniversary Pressing - made my day!). They really go the extra mile and it shows they care about what they do!

On the single occasion I had an issue with an item (a manufacturer issue with the record itself, no fault of the store) the customer service response was quick and attentive and I was offered a reasonable and straightforward solution.

Just wish I was local so I could pop in to the store, but as for online orders - 10/10 from me! Thank you :)

Yet another failure in dispatch. I really shouldn't give them another chance.
On a number of vinyl purchases the has been a delay, sometimes the delay can be weeks (I've cancelled some orderes in the end). Every order recently has necessitated emails to actually get the item dispatched.
They really are the worse online store for delivery I've encountered - their prices are competitive, and that draws you in to another disappointing experience.
My advice is pay a bit more aand use another store, even, and I hate to say this, use Amazon, or go through eBay

I ordered a preordered CD and an LP. There was issues with stock, which I didn’t found out about until I contacted the team - they next reached out to update me.

I got the LP and was told CD was preorder… months later I check online store and cd is sold out… I then message the team and I am refunded.

They are always fairly quick to respond and polite. But the stock management is terrible and they seem chaotic to me. If I hadn’t of kept checking, would they have updated me? Probably not. But I can’t be bothered doing this - I have a busy life - I want to order and trust it will arrive with minimum fuss, if there is an issue the company will update me. Not the case I’m afraid. I would not recommend them as a result. I wish them the best and that they sort their systems out.

SCAM!! DO NOT WASTE YOUR MONEY OR YOUR TIME! I made order in November and was reassured loads of times that my order is on its way etc but it’s blatant lies, I’d avoid this company at all costs unless you like having to chase for a refund or to resolve the problem! AVOID!

I have never had any problems ordering from banquet and I’ve been buying my records from there for several years. The records are always packaged well and are never damaged upon arrival. They are great during record store day and always have special editions in stock. Preorders are always sent on time and usually arrive on the day of release.

Ordered a cd + signed poster on the 24th of Jan got email on the 29th saying it had been dispatched even though they said orders wasn't being shipped until the 30th, sent email to confirm it had been dispatched, they wrote back saying yes it had and everything is OK but days later item still hasn't arrived, they have not replied back to my emails and now noticed on my order on the website that it has gone from showing as dispatched to outstanding which clearly proves they never dispatched the order!! As a new customer I will never return to the website and I've now contacted my bank to help with the refund

Yuck! Showed as in stock. Waited over a week. Emailed ‘Where is it?…’Out of stock’ they said. Why was it showing as IN STOCK?? Refunded. Just checked, still showing as in stock. Pathetic

Banquet Records the actual physical shop is really nice record shop with a good selection of records and other merchandise, and rightfully have a good reputation as mainstays in the local music community which they support, especially through their gigs at prism. It’s also great they regularly do artist in stores and signings.

Their online shop seems to trade off this reputation and is a different matter. A number of orders I have made online can take 2 weeks plus to be delivered, I only live down the road! Recently, I paid for an album online only to receive an email 10 days later telling me it was out of stock and I’d have to wait for an undetermined time for it to turn up. This kind of service seems to be even worse at busy times of year or post record store day - it can be galling to be waiting for your order and see the shop bragging about their sales on line or obviously taking on volumes of orders they can’t dispatch in a reasonable time frame.

Staff in the shop are generally friendly but again their online service can at times seem abrupt and aloof.

I ordered a box set just before Christmas which was shown as 'in stock'. In common with several other reviews here this item wasn't actually in stock and they had to go to their supplier 'especially'.

I have now had an email, with no apology, informing me that they are issuing a refund.

Banquet, please stop misrepresenting your stock position and wasting your customers' time.

I try to support independents when I can, and have not had such a poor customer experience from Crash Records, Norman Records or even the dreaded Amazon.

I won't be ordering from you in future and strongly recommend others to do the same.

Made a few purchases from the Banquet website over the years and never had an issue. Everything has been packed well and arrived in reasonable time (On this occasion it actually arrived later than expected but it was because of the snow so not their fault!). Prices are as good as anywhere else. I'd always have a look on Banquet for a new record.

Fantastic experience. The option to buy personally signed records is amazing and really shows the care for music fans.

This is actually my second order with Banquet Records, and I’ve never had a single issue. Super fast delivery from the UK to Germany — received in just four working days, which is exceptional. Everything arrived perfectly packed and exactly as expected.

Based on my own experience, I can only recommend them and I’ll definitely remain a loyal customer.

APPALLING CUSTOMER SERVICES
DONT BUY FROM BANQUET RECORDS THEY DONT RESPOND TO YOUR EMAILS OR CALLS.CHARGEBACK STARTED VIA MY BANK FOR AN ALBUM ORDERED ON 12TH DECEMBER. ID GIVE THEM.ZERO STARS IF IT WAS POSSIBLE.

This is my first time buying from the site and I am very dissappointed. I have ordered a few items, one of which (Luke Hemmings CD) was delivered with a big crack on the frond of the case. The second thing was a 5 Seconds of Summer 'Not OK" CD with a signed card, which was delivered WITHOUT the signed card!! This is truly devastating, I payed for three delivery fees to get them to my country and it would cost a lot to return or even receive another package from them. The delivery would be more than the iteam itself, because I have already payed for three delivery fees.

(Known as Ed).

Banquet Records are great and very helpful. All at Banquet Records are friendly and I love going there.
Whether it’s the high profile artists they put on, in intimate venues or dealing with my record orders, they have been brilliant. A smashing independent record store.

I ordered a Kylie Minogue personally signed cd. When the item arrived the cd was not signed. I contacted their customer service and after some checking they said that the wrong item had been signed and that a 12x12 print had been signed and sent to me instead. I retrieved the mailer that the item had been sent in from the recycling, I checked it again and found the signed print between two pieces of cardboard at the back of the packaging.

Firstly their customer service didn’t tell me in advance that the wrong item had been signed and was being sent to me. They just sent me the wrong item without any notice. If they had advised me that the wrong item had been signed I wouldn’t have been thoroughly checking the cd sleeve and booklet trying to find the autograph. Also I would have known that there was a signed print inside the packaging. To add to that if they told me in advance that the wrong item had been signed and was being sent to me, I would have told them not to send it and to send me a refund instead. As a signed print was no good to me.

Secondly they sent me an email saying a personally signed cd had been dispatched to me, which was completely untrue.

They did offer me a refund, but only if I returned the full order as received. The cost to me of the packaging and postage was going to take up too much of the refund to make it worthwhile returning the order.

Ordered a Kylie Minogue XMAS Personalised LP and received an email saying that the personalisation has been damaged so it cant be sent but they have sent the LP. Im so dissappointed. Ive emailed questioning what happened but no reply. They did state that kylie will be re signing the personalisation so i will definately be chasing this up as i paid for a personalised product.

Banquet Records seem to be untruthful about their stock for the Black Friday 2025 sales. It took a few weeks for their supposed 'remaining stock' to be dispatched, which they seemed to have no problem with allowing the order immediately at the 8am online ordering time their site had described.

I e-mailed them about 5 days to ask why it was taking so long to dispatch and I just got a canned response about staff being overworked and that I should be expected to wait a few days for shipment.

Well I waited a few weeks and finally got the record - so that's all well and good, but unfortunately I probably won't be using Banquet Records again due to their dishonesty.

Surprisingly positive experience given some of the negative reviews on this site. Item was as described, delivered roughly on time. Good communication when I contacted them to progress status of order.

Ordered a personalised Kylie Minogue CD with a Merry Xmas message and was completely ignored, While many others being posted online feature their message

What a scam this company is pay for an item after release which was 21st November we are now 12th December and still no item,send email to be told you didnt pay for tracking on the item so it's lost in mail, what a GREAT SCAM AND MONEY MAKER ,I ordered #Aerosmith and Yungblud one last time personally signed ,never received the item i very much doubt i will get a refund either ,avoid this company