Banter Cards Reviews 150

Poor experience.Ordered a surprise gift to be sent to a friend with 1st class delivery. It didn’t arrive. I was never sent a tracking reference. I contacted customer services to be told that they hadn’t paid the right postage so the item was being held pending payment of a fee. It was suggested that I should ask my friend to pay the fee and then send them the receipt and they would pay it! I declined and suggested alternatives, which they refused. So, I am not going to ask my friend to pay for the gift (seems a bit rude!) Now I have to wait and hope the Royal Mail get tired of holding it and send it back to Banter. Then I have to hope they issue a refund. Yes. That was their solution to the problem they caused by paying the wrong postage.

All in all a poor experience so I wouldn’t recommend or use them again.

EDIT FOLLOWING SUPPLIER REPLY:
The supplier is correct - they did not refuse my suggested resolutions so, I will rephrase. They ignored my suggested resolutions without offering any reason why. They did apologise, that is true. However, the resolutions offered were not designed to rebuild trust and put the customer back into the position they should have been in ie sending a surprise gift to a friend. The resolutions suggested were designed to protect them from losing the £15 paid for a mug and postage. Hope this satisfies the supplier for accuracy.

Placed my order at 9pm on a Friday night, had my confirmation email also explaining on postage & delivery, as it fell on a wkend absolutely no issue that this would be processed on the Monday, to my surprise 4pm on the Sunday it arrived 😃 fabulous service, will use again & recommend

Bought an item with first class shipping, it never arrived, was never able to even track the delivery, and had no support whatsoever.

I reached out to the only email available for ‘support’ but they never got back to me.

Never again

I've just received my first order from Banter Cards.

Their website is easy to navigate.

I'm really pleased with the products received. Lovely novelty socks and baby vest, exactly as illustrated on their website. Great personalised gifts.

Products purchased as birthday presents arrived via Royal Mail in plenty of time.

Excellent customer service from Jaye who sent friendly email updates. The personal touch made me feel so much more confident when purchasing online from a company I haven't used before.

I highly recommend Banter Cards!

I cannot praise Banter cards enough, from the quality of cards which are top notch, to their customer service which is great.

First time using them
And definitely order again items were ready to collect in no time at all the girls were fantastic when picking up my item 5 star

This company is the definition of a THIEF. Stay away from them, I do not know how they managed to have this score but DO NOT TRUST THEM. I have ordered an article in MAY and I am still waiting for it since. I ordered it for a bachelorette party and did not receive it for the event, the company is blaming the UK customs. What a shame ! I wrote a message last week to ask for my money back as I am not sure my article will be delivered after almost 3 months!! They are ignoring my messages. This is totally illegal, unprofessional and disgusting. I was happy to offer this t shirt to my friend and now I cannot do anything but share my true and honest opinion about this « company ». Please, do not do the same mistake as I did. As they do not seem to care about my emails, I hope at least that they pay attention to the guests reviews otherwise it is definitely a zero!!!You should be ashamed of yourself !!

Every opportunity that I can use Banter Cards I will! The packaging and customer service is just above and beyond! All of the products are top quality and even better this company is environmentally friendly!

Great selection of cards, however I wasn’t overly impressed with the quality. Thin flimsy card and see through envelopes. My husband would have seen what it said through the envelope quite clearly, so I had no choice but to stick an a4 piece of paper over it so as not to ruin the surprise! Also arrived slightly damaged on the corner.
Sadly I don’t think I’ll return for another

I bought a calendar off the girls as a present. Unfortunately I put in shipping for UK instead of Ireland. They waived the extra fee and made sure I got my calendar in time. So pleasant to deal with and I will 100% use this company again for any purchases I may need. Highly recommended and some of the calendars are hilarious. Been recommended to friends and family.

Ordered late on a Wednesday night, received lunchtime Friday. Love how many different options of cards etc they offer. Keep up the good work ladies 😊

Excellent service from start to finish! I’m very happy with every item that I received. Toni was very helpful and friendly in all comms and there were a quite a few, as I needed her technical support to make the gifts extra special!
Thank you so much, I will definitely order again🥰

Always been very happy with my order from this company. Items are well packaged, great quality and always very funny.

Absolutely love the products from here, highly recommend!

I’ve ordered a few items from Banter Cards and been delighted with them all. The friendliest people to deal with!

Made several orders over the years.
Always order my self a sweary calender, the quailty is great, and I absolutely love their sweary pens. Keep up the good work guys 😊 merry Xmas

Amazing company, amazing products, amazing customer service, all around amazing!!

Ordered 3 secret Santa presents from here both great quality as usual and the recipient's loved them. It did take 10 days to come but that was a Royal Mail issue not banter cards. Great customer service as they responded quickly and helped with the Royal Mail mess up. Will be buying again!

Ordered on 18th November, chased on the 5th December and was told I should have received it by now. Was then told they would chase it with Royal Mail, didn’t hear anything for a week so chased again and no reply. Had to get a refund through PayPal. Plenty of other companies offer similar so won’t be using these jokers again. BTW if Toni tells you they are looking into it - good luck!!!!

Placed an order easy site to use my cards arrived today I’m still chuckling they are great!! only took a few days to arrive I found the quality of the cards good they are solid not flimsy will be ordering more in the future