Baofengradio Reviews 446

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Baofeng Service Team is second to none! They solved my issue with information that I needed to use my device and in a very timely manner. I'm very satisfied with their service. I'll be purchasing Baofeng for any future radio needs

Very quick and helpful when answering questions.

I had an issue with a programming cable. They responded with the information I needed to fix the issue. It was a driver issue. They directed me to it and the cable I thought was junk suddenly worked perfectly! Very helpful company.

I could not find the part that i wanted. I reached out to your company. Olivia got back to me right away, i now have that part. I am very happy, thanks Dave.

The reply was fast and forwarded me to solution for the problem with my radio device.

Olivia did a great job working with me to find and fix the problem I had.
Once the problem found Olivia promptly made efforts to correct the problem.

Prompt, courteous, friendly

Great job!

Baofeng SOS from South Africa.
My experience was wonderful. We were gifted Baofeng radios, but they did not work. I sent out an "SOS" on this site and within a short time I received not only a response, but the guidance given resolved the issue first time round. It was painless, easy and even from South Africa, I received great service and support. Thank you.

I’m new to 2 way radios and Baofeng was my introduction to GMRS. The products are exceptional, only surpassed by their customer service, specifically Olivia. She recognized my novice knowledge and tailored her responses and explanation to my level. She even provided detail of competitors products and their specific benefits. She is without a doubt the Best customer service rep I’ve ever encountered.
The products and customer service experience has made me a lifelong Baofeng customer.

The company took Immediate action to solve my problem

Very friendly and helpful service with great English :-)
I was really helped and appreciate the way it was done.

Ordered a replacement for a non-functional radio. The support was very friendly and fast. Got a replacement after only a few days without headache.

My experience with Baofeng customer support was excellent. I had some initial difficulty in setting up my laptop with the Baofeng programming cord and using CHIRP. I exchanged several helpful emails with customer services. After following their advice and using the recommended updated drivers, everything works great . Thank you, Olivia !

I ordered two uv-5r. They were shipped very quickly they arrived to the destination in Canada a few days later and they arrived in excellent condition I haven't been enjoying them, they are excellent and I am signing up for my Amateur Radio License. Using DHL was excellent there was great communication and I could track my package easily I was able to pay my duties and taxes quickly, I highly recommend baofengradio!

The radios that I ordered were at an AMAZING price, they shipped fairly quickly, and the customer service team went ABOVE & BEYOND to fix the very small issue I had with my order! When I am ready to order more radios I am definitely coming back!!!! Thank you Baofeng!!!!!!!

Prompt and precise, thank you for your information it was very important for me.!!

I had issues with the cable to program the UV-82. They were very good communicating to me, and we got this working in no time. Great customer service.

Olivia reponded quickly with useful information. I got an email response from her is less than 24hours each time and it gave me leads as to what could be done to resolve my problem. My confidence in the Baofeng brand has gone up significantly because fo the support she gave me. Things don't always work the way they are expected and to have such great support mae purchasing from Baofeng a safe bet !!

I ordered a pair of radios but unfortunately one of the headsets that was supposed to be includes was missing. After contacting customer support I was offered a solution and received my replacement headset a few days later without hassle. They even contacted me a few weeks later because the shipping company wasn't updating their status and they wanted to make sure I received the product.