Baofengradio Reviews 442

I purchased some radios but they sat in the box unused for 6 months. When I finally pulled them out and went to charge them, I noticed one of the batteries had a damaged USB port. I contacted Beofeng just out of the odd chance they would help out. For the record, I was totally expecting them to tell me no, and I probably would have also. The representative (Olivia) immediately offered to send a replacement, however they were currently out of stock. I could either wait or if I bought one from Amazon and send them the receipt they would reimburse me. As it was 6 months old, their system was only able to offer a gift card as compensation, but that was perfectly fine with me. I am very happy with the resolution, and have since purchased more from them.

The radios themselves are excellent for the price, I don't think you're gonna find too many arguments to the contrary.

Highly recommend!

I emailed Customer Support late in the evening and to my surprise I had a response to my email the following morning. Olivia from the Baofeng Support Team was super. She gave me the info I needed to solve the problem I was having with my UV-5g radio.
Thank you

OV

I ordered 3 GT-3 Radio batteries and they arrived in a few days in The Netherlands.
After I claimed a problem with one of the batteries it got replaced by BaofengRadio promptly!
I'm very happy with a competitive price and their customer service!!!!

You can't do better than these radios, especially not for the price! And customer service is amazing. I was having a hard time figuring out how to set up a few frequencies, I emailed their customer support, and they were back to me within a day with step by step instructions on how to fix my problem. I am definitely going to be buying more of these radios, and recommending them to the guys I work with and the guys I hunt with.

I had a wonderful, helpful experience with the Baofeng assistant. Shje guided me carefully through my questions and tasks. She was timely, knowledgeable, courteous, and prompt.

Baofeng suport is very good with quick response. I have problem with connecting my UV-5G PLUS to with Baofeng software that I downloaded. Support send me link to download that i can connect now. Good job.

Needed information about where I could purchase new battery packs for my walki talkie 2 way radios.
I had a very pleasant exchange with Olivia in the customer service department.
Many thanks for all the advice. 5 star support.

Asked a question, got a very comprehensive reply back in under an hour that more than answered my query. Very helpful, highly recommended!

Satisfied! Great service! Your Little Handhelds saved a lot of lives in the NC Mountains after Hurricane Helene recently. I was directly Involved in handling radio traffic into and out of the area. This radio that I just ordered is to replace the UV 21 that I gave away to someone in the affected area. We have given aprox. 20 UV5R's to people in the mtns so far. And our private Testing group are starting to give away a new pre programmed HT to each new licensee when they pass their test. Thank you so much!

I had a software question and e-mailed Baofeng customer support. To be honest, I didn't really expect a reply compared to other companies I have e-mailed for assistance in the past. Much to my surprise this was the best customer service experience i've ever received. Olivia from the support team got back to me right away and made some suggestions. Not only did she give me great advice. She also e-mailed me back asking if everything was OK. I would highly suggest purchasing any communication equipment from this company as you know, they'll be there to support the product, which is something you rarely see these days . Stephen McGrath ars AA1HF

👍👍 very satisfied

Wow. From pre-sales help, to fast product delivery, and great support assistance; in short I'm very happy to give them my business. Another happy customer.

Frank

I dealt with several customer service agents from the sellers group and from the manufacturer and every step of the way every single one of them made sure to take care of all of my concerns as quickly and efficiently as possible.

Olivia was a pleasure to work with. She answered all questions and was very knowledgeable and helpful. 2 shipments a bit apart was awkward , but that’s cool.As far as the radio, I’ll be able to take anywhere and if it breaks, Olivia had me covered.

Olivia has given me excellent, and outstanding email service. If I could give her ten stars I would.

Great support, fast and full resolution, thanks, Olivia!

Olivia from support answered all my questions. Helped with not properly working radio. It was a pleasure to communicate with her.

cared to re-reply to be sure

More than happy to assist even for cases that were beyong their control such as the transportation.