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2.9

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Service doesn't work.

Baquend provides a service to 'speed up a website'. I bought the service from them, but when I installed it, every link on every page directed to the same page. Or with other words, it was impossible to navigate my site.

I deactivated the service.

Contacted the company. The person at the company whom I contacted told me that they would look into it, if I could give a timeslot where the service would be activated again for 20 minutes.

So I sent them some suggestions and they stayed silent. Sent a reminder, and they stayed silent. After a week I asked for a refund, because the service clearly didn't work.

Then I got a response I should contact their payment provider (seriously? contacting a payment provider for a technical issue), who referred me back to baqend. Baqend referred me back to the payment provider and they told me that 'since a week had passed, I have no right for a refund anymore'.

Swell... so that's the business model of Baqend. They just ignore messages from customers until a week has passed and then tell the timeframe for a refund expired.

Don't buy their 'Speed kit' product. The product breaks your site and there is no way to get a refund.

June 13, 2021
Unprompted review
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