I was pleasantly surprised by a polite helpful human. The first grinder ring broke and I bought one thru the website. I could not find one on line and called customer support, explained my problem and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is remarkable my coffee grinder is still working after 20+ years. It does a fantastic job. Baratza products are made to last and this is a very rare quality these days. Recently I needed to clean... See more
Company replied
While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and esp... See more
Company replied
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting toget... See more
Company replied
Company details
- #1 of 3 best companies in Coffee Machine Supplier
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Baratza
Thank you for the kind review. We are pleased to hear both the grinder and the support experience left a strong impression.
Happy grinding!
Baratza
Reply from Baratza
We appreciate the feedback here. It is great to know our team was responsive and made the issue easier to sort out.
Thanks again,
Baratza
Reply from Baratza
We appreciate the feedback here. It is great to know our team could respond quickly and help get things sorted without delay.
Kind regards,
Baratza
Reply from Baratza
Thank you for the kind review. We are glad our team could respond quickly and support you when you needed it. Reliable help is an important part of keeping your grinder working well over time.
Thanks again,
Baratza
Baratza Support was marvelous
Baratza support was able to quickly identify the problem in my used grinder, providing a new motor free of charge and correct guidance for installation.
This made me come back to grinding in no time!
April 23, 2026
Reply from Baratza
Thanks for sharing this. We are pleased our team could identify the issue in your used grinder, get the new motor sent out, and help you get back to grinding quickly. Long term support and repairability remain a big part of the Baratza experience.
Cheers,
Baratza
Very helpful
May 30, 2026
Reply from Baratza
We appreciate you taking the time to write. It means a lot to hear that our support was helpful.
Happy grinding!
Baratza
Took ages to get replies
Took ages to get replies.
The website is confusing as you need to hunt out UK support even if you login under your UK account.
Your ticket has updates and you can add information to it but then told not to as they don't look at that.
The actual advise was to remove a feature of the grinder to get it to work. Not a great solution.
Overall not feeling great for the service.
May 30, 2026
Reply from Baratza
Dear Damian,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our support and online resources did not meet your expectations. We appreciate you highlighting these concerns, as feedback like yours helps us understand where improvements are needed.
Kind regards,
Baratza.
I had a problem with my baratza…
I had a problem with my baratza virtuoso plus where the grinder became very slow. I reached out for help and customer service quickly diagnosed the issue and sent a replacement part. The grinder is now back to its original speed. Very quick solution!
May 23, 2026
Reply from Baratza
We appreciate you taking the time to write. It is great to hear your Virtuoso+ is back to its normal speed and that our team could quickly pinpoint the issue and help with the right part. Long term support and repairability are a big part of the ownership experience.
Thanks again,
Baratza
Above and beyond
The team went above and beyond to find a part in the warehouse that was showing out of stock online. They helped me get back up and running with my grinder fast.
May 30, 2026
Reply from Baratza
Thanks for sharing this. We are pleased our team could track down the part you needed and help get your grinder back in service quickly. Keeping grinders running for the long haul matters to us.
Kind regards,
Baratza
I purchased a faulty Baratza Forte AP, but exxellent customer service has resolved it
I purchased a faulty Baratza Forte AP grinder, as well as extra steel burrs (because I enjoy both filter & espresso). The machine came to me in London UK promptly, but the PortaHolder was jammed in the machine. Initially I was frustrated by the inability to resolve the issue by email but, after a phone call from Niclas in Baratza Support, I have now received a new machine which works beautifully. It is a great machine and I look forward to trying out the 260 different grind settings! Slight concern about the apparent flimsiness of the grounds bin, compared to the solidity of the rest of the machine, and the fact that the spare burrs came in the post rattling together in a small box, but apart from those niggles, I am delighted with my purchase, and with the excellent customer service. Thank you Niclas.
May 29, 2026
Unprompted review
Reply from Baratza
Dear M. Hudson,
Thank you for your review and for sharing your experience with us. We appreciate your patience while the situation was being resolved, and we’re pleased to hear that you are now enjoying your Forte and exploring its many grinding options. We also appreciate you sharing your observations about the grounds bin and the packaging of the spare burrs. Thank you again for your feedback, and we’re glad we could help reach a positive outcome.
Kind regards,
Baratza.
Exceptional care and class with agent…
Exceptional care and class with agent Savanna. Baratza stands behind their product even after the warranty has ended. Friendly. Courteous. Perfect!
May 28, 2026
Reply from Baratza
We appreciate you taking the time to write. It means a lot to hear that our team left such a strong impression, and we're glad our support continued to be useful even after the warranty period.
Kind regards,
Baratza
Encore grinder below par, Baratza support the best.
While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and espresso. The first grinder lasted about a year before failing; the replacement only a week. It constantly jammed. Support gave instructions, replace the first failed grinder and ultimately helped me get an upgrade.
May 6, 2026
Reply from Baratza
Thanks for sharing this. We appreciate the candid feedback on your Encore, and we're glad our support team was able to stay with it through the grinder issues and help you move to an upgrade.
Thanks again,
Baratza
Comprehensive approach
Great diagnosis of the problem and excellent follow up. Also appreciate the videos.
May 28, 2026
Reply from Baratza
We appreciate you taking the time to write. We're glad the troubleshooting, follow-up, and repair videos were useful in getting to the root of the issue. Clear repair support is an important part of keeping grinders working well over time.
Kind regards,
Baratza
Great Assistance
Very helpful and knowledgeable customer care. Solved my issue immediately and provided great advice.
May 28, 2026
Reply from Baratza
Thanks for sharing this. We're pleased the team could provide clear guidance and help resolve the issue right away. Knowledgeable support makes a real difference when a grinder needs attention.
Cheers,
Baratza
The support team handled my issue very…
The support team handled my issue very directly and quickly. I emailed pictures of the problem and it was solved in less than a day with a replacement part on the way the day after. The service was great.
May 28, 2026
Reply from Baratza
Thank you for the kind review. We're glad the process moved quickly and that the replacement part arrived the next day. Standing behind our grinders with responsive parts support is a big part of long-term ownership.
Happy grinding!
Baratza
Customer service exceeded expectations
Baratza customer service exceeded my expectations by supplying a replacement part for my 10+ year old grinder at no cost.
May 21, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear we could help keep a 10-year-old grinder going with the part you needed. Long-term support and repairability are a big part of what matters to us.
Cheers,
Baratza
Fantastic customer service help
Savannah was super patient and explained in great detail how I fit things on the grinder and finally made it run. I’m technically challenged so it wasahuge help.
May 28, 2026
Reply from Baratza
Thanks for sharing this. We're glad the guidance was clear and useful as you worked through the grinder issue. Careful support, especially when a repair gets technical, is an important part of backing our products over time.
Kind regards,
Baratza
Good grinder. Difficult repair
After 10 years of usage, I needed to replace the burrs on my grinder.
The good: well made. Burrs lasted 10 years.
The bad: instructions for installing new burrs were ok but not great. The main problem was that the screw heads from stripped while disassembling the grinder.
May 28, 2026
Reply from Baratza
We appreciate the feedback here. We're sorry the burr replacement process led to trouble during disassembly. We’ll follow up directly to look into what happened and continue from there.
Baratza
Customer service was helpful and…
Customer service was helpful and shipped me a replacement part free of charge.
May 19, 2026
Reply from Baratza
We appreciate you taking the time to write. Fast, helpful follow-up can make all the difference, and we're glad that came through here. Support after the sale is a big part of how we stand behind our grinders.
Happy grinding!
Baratza
Reply from Baratza
Thanks for sharing this. We're glad the quick response, service, and follow-up stood out. Ongoing support is an important part of keeping grinders working well over time.
Cheers,
Baratza
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