I was pleasantly surprised by a polite helpful human. The first grinder ring broke and I bought one thru the website. I could not find one on line and called customer support, explained my problem and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is remarkable my coffee grinder is still working after 20+ years. It does a fantastic job. Baratza products are made to last and this is a very rare quality these days. Recently I needed to clean... See more
Company replied
While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and esp... See more
Company replied
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting toget... See more
Company replied
Company details
- #1 of 3 best companies in Coffee Machine Supplier
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Baratza
Thanks for the kind review. We're glad the help was there when you needed it and that things moved quickly. Dependable support is a big part of keeping a grinder going over time.
Cheers,
Baratza
The customer service was truly…
The customer service was truly personable and expert when it came to the subject matter! I bought a new machine because I can rely on that team so much.
May 22, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the team was knowledgeable and helpful when you were deciding on your next machine. Long term support and repairability are a big part of what we stand behind.
Kind regards,
Baratza
Very helpful customer rep
Very helpful customer rep. He asked intelligent questions to figure out why my grinder wasn’t working and sent me replacement parts free and they arrived in a free days. We were able to fix the machine with the instructions which had links to YouTube videos. It wasn’t easy but we did it and machine works great.
May 22, 2026
Reply from Baratza
Thanks for sharing this. We're glad our team could help narrow down the issue, get the replacement parts out quickly, and support the repair with clear guidance. Keeping grinders working with practical parts support is central to how we build for the long run.
Happy grinding!
Baratza
Good experience with the customer…
Good experience with the customer service interaction but ended up returning the grinder and getting a different model of the same brand.
May 23, 2026
Reply from Baratza
Thanks for sharing this. We appreciate the positive note about the service interaction, even though this one ultimately was not the right fit and you chose a different model. We are glad our team was helpful along the way.
Kind regards,
Baratza
It went wuite well!
May 16, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear everything went smoothly. Reliable support is an important part of keeping a grinder in service for the long run.
Cheers,
Baratza
super helpful and quick!!
May 23, 2026
Reply from Baratza
Thank you for the kind review. We're glad the help was prompt and useful. Keeping support straightforward and effective matters to us.
Thanks again,
Baratza
Needed more help to maintain product
Needed more help to maintain product. When I got it it seemed it was too late. Machine wouldn’t work and I had it less than a year
January 14, 2026
Reply from Baratza
We're sorry this experience fell short. Based on your review, it sounds like you needed maintenance guidance earlier and then ran into a grinder that would no longer run after less than a year. We'll follow up directly to look into what happened and continue from there.
Kind regards,
Baratza
Great service!
May 22, 2026
Reply from Baratza
Thanks for the kind review. We're glad the service was a good experience from start to finish. Support that stays helpful over the life of the grinder matters to us.
Cheers,
Baratza
Great service and response time to my…
Great service and response time to my issue. Received my replacement part fast and with no issues.
May 6, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the replacement part arrived quickly and helped resolve the issue without extra back and forth. Keeping parts support straightforward is an important part of owning a Baratza grinder.
Thanks again,
Baratza
Great customer service
Great customer service took care of it and got the problem fixed didn’t hassle me for my receipt )bought the product two years prior)
The rep knew what she was talking about! Great quality
May 15, 2026
Reply from Baratza
We appreciate the feedback here. We're glad our team could get the issue sorted without sending you chasing for an old receipt, and that the support felt knowledgeable along the way. Long term product support is a big part of how we stand behind our grinders.
Kind regards,
Baratza
Very personable
Very personable, helpful. Turned out the part wasn’t a fix but my product is old.
May 21, 2026
Reply from Baratza
Thank you for sharing this. We're glad our team could help clarify the issue, even though the part was not the right fix in the end. We appreciate the chance to support older grinders and keep them going as long as possible.
Kind regards,
Baratza
Grinder fixed for free.
The agent was courteous and provided the part I needed to fix my grinder for free.
May 14, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the part you needed got your grinder back in working order. Keeping grinders repairable and supported for the long run is a big part of what matters to us.
Cheers,
Baratza
Amazing customer service
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting together my machine again I noticed another part was worn, so I followed up and they sent the needed part for free again! Truly exceptional and worth praise.
May 14, 2026
Reply from Baratza
Thanks for the kind review. We're glad our team was able to help with the parts you needed and keep things moving when another worn part showed up. Long term support is a core part of owning a Baratza grinder, and we appreciate you recognizing that.
Happy grinding!
Baratza
perfect service
May 21, 2026
Reply from Baratza
We appreciate the feedback here. It means a lot to hear that the service hit the mark. We're proud to keep supporting grinders with helpful care and dependable parts.
Thanks again,
Baratza
The best Customer Service
May 9, 2026
Reply from Baratza
Thanks for sharing this. We're glad the support experience left such a strong impression.
Cheers,
Baratza
Outstanding Customer Support and DIY-Friendly Service
Baratza support has been excellent. They provided replacement parts free of charge and maintained great communication throughout the process. What impressed me most was their willingness to send detailed videos for DIY repairs, making everything simple and straightforward. It is refreshing to see a company that stands behind its products and empowers customers to repair rather than replace. Highly recommended for both their grinders and their customer service.
May 20, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the replacement parts, clear communication, and detailed repair videos made the process straightforward. Supporting repair over replacement is a big part of keeping grinders working for the long haul.
Kind regards,
Baratza
Reply from Baratza
Thanks for sharing this. We're glad the support experience stood out.
Cheers,
Baratza
They were very responsive and well…
They were very responsive and well prepared to support me in my hope of fixing rather than replacing my coffee grinder. They freely provided the needed part and shared multiple tutorial videos. Great company!
May 20, 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the team helped you keep your grinder in service with the right part and useful repair videos instead of replacing it outright.
Kind regards,
Baratza
The customer service person was…
The customer service person was thorough and and helped to recover my order that was rerouted back to the warehouse. I received my new order quickly and I'm very pleased with my experience.
May 20, 2026
Reply from Baratza
Thank you for the kind review. We're glad the order issue was sorted out and that the replacement reached you quickly.
Thanks again,
Baratza
Quality product, and a company that cares about its customers
Excellent customer support both in repair videos, and service support phone line!
Repair parts were incredibly reasonable, and it’s nice to have my grinder running like new
October 14, 2025
Reply from Baratza
Thanks for sharing this. We're glad the repair videos, phone support, and reasonably priced parts helped get your grinder running like new again.
Cheers,
Baratza
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