Barclaycardservices Reviews 

Absolutely worst ever. I signed up to Barclays card services for my business and the terminal didn’t work. I was replaced 3 terminals and still it could not work. I spent over 30 hours with their technical team
.My business was left without a card payment services for 2 months !!! In the end they issued me £100 compensation. I am in contact with my solicitors to recoup my losses. Shop somewhere else you have been warned. Avoid Barclays at all cost

This is a mixed review. The taking payments side of things is fine. It works very well. Payments take on Monday, go into the account on Tuesday. The only time we have ever had a payment issue is a staff issue our end, in not counting the right amounts.

The downside is when there is a problem, and you have to try and attempt to speak to them. Customer services here is shocking, appalling, and a disgrace. This week we had a card terminal that was faulty. We had had it for several years. We telephoned and we were presented with an automated system that required us to give our merchant number. Whether it was keyed in or verbally given, it repeatedly did not like. When it did recognise it, it then took you to the next stage of automated questions - what do you, and this is where you end up going in circles as the system does not understand the question you are asking. I then found that if I did not give my merchant number at the start I would get fed much quicker through to an operator.

The operators are not based in the UK, despite them all having pretend UK names like Marge, Vince, Melvin, etc. The accents are extremely difficult to understand, and they use internal jargon regularly - ID&V, output address, group address, terminal address, TID number, etc. One of the issues we had was the faulty terminal was located at a property that we notified a change of address to in October 2024. It turns out that while they had changed the group address, and the 'terminal address' they had not changed to 'output address', and that somehow was my fault.
During the week I made 7 attempted calls, two successfully got through to a human. On the second of these the matter was supposedly resolved, and the new terminal was sent out.
The terminal arrived yesterday and did not work. We telephoned again, the usual headache of getting through but this time they would not accept our address. They said a word was missing. They refused to take us further. I then telephoned again, giving exactly the same information and this time I got through. I was told the new terminal need authorising, and to do this I needed to provide the TID and serial numbers. I explained I was calling from head office, and that I would need to speak to the shop location with the terminal, but found it frustrating they did not know the terminal they had despatched. So I had to end the call, telephone our shop, get the TID and serial numbers and ring Barclaycard back again.
This time when I telephone the person who responded did not accept my address. I was livid and demanded to know how 30 minutes ago it was fine, and now it wasn't. He put me on hold. When he came back he gave me an incoherent garbled explanation that made no sense but said I had now passed security! I said I had the TID and serial numbers, but he said he did not need these, he needed to speak to the shop.
As a small business this meant I had to ask the shop manager, the only employee on site to close the shop, on the afternoon of the busiest day of the week, in order for her to be able to take the call.
The service was appalling.

If I could rate this zero I would please avoid this company they now don’t partner with UTP which resulted in me not revering any card payments since January 26 it’s now April and I have been fighting for 2 weeks to get my own money and still not resolved I have got to the point I have had to close the card machine down with them as they have around 6k of my money which they will not release no one rings you back when they say they will impossible to speak to a manager or complaints escalated to complaint stage 2 no one even contacted me from complaint stage 1 horrendous ongoing experience.

I'm leaving this review any all Barclaycard accounts!

DO NOT WASTE YOUR TIME WITH THIS DISGRACEFUL COMPAY, ABSOLUTE RIP OFF.
I ordered Avios Barclaycard and fulfilled all the criteria for the 25,000 points for a £3k spend within 3 months + 1 1/2 points per £ spent.
I closed the account within 2 months as it's £20 a month and I only joined for the points.
So here I am 6 months later, no points added to my account and on hold with "customer services" who are as useful as a chocolate teapot, just going round in circles and lying with every answer as to why I haven't received my points. Barclaycard are clearly not handing over the points because I've played their system.
Just to add, my wife opened an account and did the same thing and has received the points, so Barclaycard can do whatever they want.
Whilst typing this review I'll been transferred to Anna in the disputes department, who is a real charmer!
I have Barclaycard's T's & C's in front of me and nowhere does it state the account has to be open for 4 months.
Amazingly, Anna has a different T's & C's!
So the upshot after 1 hour 43 minutes is Anna can't/won't help!
Looks like I'll have to go down another route, but I ain't giving up Barclayscam!

This is a review of Barclaycard merchant services, they process card payments for shops hotels etc etc, this outfit take payments made to us ,say on Monday the person paying charged on same day ,we get paid Friday these shysters get use of the money in between.
No use complaining to the Ombudsman another bunch of Neerdowells!