BARMER  Reviews 

I have never had a worse insurance company than this one, you are an absolute disgrace!!

This was a very interesting course for me. It was my first time doing a First Aid course, and i am glad that i joined, i had doubts at first since it was online and my German is not that good, i thought It might be difficult to follow, but it was well prepared and organized. It was structured and easy to follow. I have learned the most important and Basics of First Aid. I will most definately do a course in person with them.

Communists! They break the law when I request them to cancel my insurance, just because they think I will pay them while I can't. I can only imagine how many people they have scammed and I feel bad for these people. DO NOT INSURE YOURSELF WITH BARMER. There's no way back! They'll require you to pay if you die too.

I had an urgent thing about my health insurance as an international student in germany however when i called the 'ENGLISH HOTLINE' they hung up on me THREE TIMES. I will pay for the service and I can't even get one.

I stand by my pervious review. They had an opportunity to fix things and instead they doubled-down.

On the advice of my boss, I went to speak with them directly. Absolutely unhelpful, rude, and uninterested in the pain you are enduring.

I will be changing Krankenkassen because if they are so intent on making me jump through hoops I already have gone through in order for them to just DENY needed care once I do, what will happen when I end up with a cancer diagnosis? How many conservative therapies will I have to try before they allow chemo? At what stage will they finally decide to provide treatment? Honestly, they would rather that I become disabled than give me the less expensive treatment now.

I truly believe that if I had better fluency in German or were German, I would not be treated so poorly. I do believe that they have discriminated against me as a foreigner.

If I am to stay in Germany and have any quality of life, I will have to use money from my US retirement funds if I decide to get the recommended surgery. I will also have to travel to Turkey to do it, because here I would never be able to afford it.

As for Barmer, their fees are extortionist, their coverage is abysmal, and I have never been shown so little compassion by a medical insurance company--not even an American one, which is saying something. While I know that German customer service lives up to its reputation as awful, Barmer really takes the cake here. Absolutely atrocious.

If you are an immigrant especially, AVOID Barmer. You will be driven absolutely mad by their poor medical coverage and even worse service. AVOID.

This service has been extremely disappointing. They initially locked me out of re-registering for the new semester. On January 2, 2024, they instructed me to pay 132 euros to rectify the issue promptly, which they failed to do. Upon revisiting the office on January 17, they demanded an additional payment of 176 euros, assuring it would resolve the matter. Despite my requests to verify outstanding payments, they insisted this was the only amount due. Their unprofessionalism extended to refusing an official document and instead providing vague information on a piece of paper. I have even mentioned them that I have only until this week I can re-register to the new semester so I paid the amount on the spot, only to receive an email today instructing me to pay another 126 euros for unblocking. It seems they don't want me to re-register, so they come up with another unnecessary payment. Numerous red flags surfaced earlier, but I attributed them to my error. Their handling of situations is profoundly unfair to customers like me. In a previous incident, they had locked me out for a one-day delayed payment, promising immediate unblocking upon additional payment, which took them three months to fulfil even though there were no outstanding amounts. Once this issue is resolved, I plan to switch health insurance providers immediately. They are the worst in terms of fee transparency, which is only accessible in their offices. Essentially, you must comply with their demands without questioning or risk being locked out of university with severe consequences. I will seek legal action against them regarding this issue if they fail to unblock my account to the university. Not recommended; consider changing your health insurance provider to avoid similar experiences.

Literally WORST experience, i have been using Barmer for over 2 years, and i recently applied for family insurance to cover my wife, i stated that we need to visit doctor on urgent basis, submitted the application online and since then, i have been waiting, trying to call them and even through chat. They hang up the call as soon as someone picks up without saying a word, the person in chat closed the chat without answering me query. This has been an extremely WORST experience. i am 1000% thinking of switching to another insurance and recommend all of my friends, community to do so. Zero professionalism and responsibility.

The bonus program had reduced significantly
BARMER had a very good bonus program. You’d get money for example for not smoking, and having a healthy weight height ratio. Many of the bonus points have been reduced or removed. But the monthly price is still higher than other insurances at least for students. I see that as a scam.

They are not trusted I do not recommed them they send you a letter that you are a memebr and then after 8 month they send you another letter that you are not accepted! and should go back to you last insurance ti get cover also for the time that they saied you are covered!! they are very irresponsible, never choose to be insured by them.

Extremely pathetic and unreliable service. I have been waiting for my insurance card for more than 2 months, yet it's not there as yet. They wasted 1st month in initiating my request and 2nd month in wasting it on confusion regarding date of birth.

Im tried to make a family health insurance with Barmer more than 1 months.I communicated by chat, by mail and more than 3 times with customer service. After wait on line more than 10 minutes. Different employees that said different things. I sent documents requested and I call to confirm if it’s everything alright. The girls tell its every thing right and after 8or 9 days I get a letter it’s missing the certificate of marriage. That is not true because I sent the original I took from Rathaus. Anyway I sent my certificate from the place I came and the girl told me for 3 days you will get at home the membership certificate. Nothing. So after one month that I need that document from Barmer I don’t have any information.Totally unhappy with service.

It was so easy and Mrs. Canay helped me a lot. I got my document at the same day! I recommend for everyone :)

None of the communication was done in English, despite the company explicitly "offering" English as an option during signup.
No communication has been received for registration for weeks, and only then I received a call stating that my card (which is pretty much a necessity to access any kind of G.P.) would be sent by post in a week's time.
After two weeks, I received the card per post (in perspective; by then my contract with my employer and, consequentially, BARMER expired!) and tried to access via app, only to be redirected to a third party to confirm my identity again (the fourth time in two months).
Service is completely useless, received no assistence in finding a "hausartz" or received any useful information other than shady phamplets for alternative care and omeopathic offers.
Overall very negative experience, especially if you are not German.

Once again, my review...

Let me tell you folks, BARMER insurance company is a total disaster. They're more interested in lining their own pockets than actually helping their customers. When you need them the most, they refuse to pay out what you're owed. It's like they don't even care about their own customers.

They keep promising to help you, but when push comes to shove, they leave you high and dry. It's a disgraceful way to treat people who are relying on them for support. They should be ashamed of themselves.

And if that wasn't bad enough, they're also deleting negative reviews and faking positive ones. That's right, they're trying to manipulate their own reputation by lying to their customers. It's a shameful way to do business.

But wait, there's more. BARMER doesn't seem to care about your privacy either. Just a few days ago, there was a data leak that exposed people's private information. It's clear that they're not taking the necessary steps to protect their customers' data. It's just another example of how little they care about the people they're supposed to be serving.

And let's not forget about their lies. BARMER will do everything in their power to find a way to not pay you. They'll tell you one thing and then do another. It's all about the money for them, not about helping their customers.

I urge you all to stay far away from BARMER. They're not worth your time or your money. There are plenty of other insurance companies out there that actually care about their customers. Don't make the mistake of trusting BARMER. You'll regret it.

As a customer who has been insuring my family for over 10 years, I am astonished and outraged by the unreasonable demand from Barmer Insurance Company to pay an additional 6,000 euros for the 2019 premiums, starting at the end of 2022. Despite my prompt responses through the system to address each inquiry and my request for designated personnel to contact me for clarification, I have been met with condescending interrogations and threats every couple of months, with no regard for my replies. To my astonishment, I recently learned that the company has escalated the situation by involving a debt collection agency and sending legal threats. I am deeply concerned about these actions and demand an explanation for your behavior.

As a foreign national working and living in Germany, I placed my trust in Barmer for my family's health insurance, maintaining the coverage for over a decade with minimal medical usage and timely payment of premiums in accordance with the law. Despite the significant language barrier and your poor English communication skills, we have managed to understand each other and resolve issues in the past. However, everything changed in 2022!

I strongly discourage any foreign national, for any reason, from purchasing any insurance from Barmer. I urge you to cease your demands for additional payments, put an end to the intimidating threats, and demonstrate the professionalism that should be expected. It is essential that you assign a dedicated representative to directly engage with me in person. We need to have a face-to-face meeting to clarify matters, rather than hiding behind a keyboard and sending nonsensical messages.

We are having a terrible experience with Barmer!!
My wife was asked for a income statement, she accidently sent the wrong year, they asked for it again (all electronically), so she sent it again not knowing it was the wrong year. Now they want to charge us for that year the maximum amount they can and they say they can not undo it, we have been customers for over 13years !! They want an extra 8000 Euro for that year!!!!

First of all, I think none of this is due to unprofessionalism of those people who work in support. Everyone I talked to on the phone were very nice and I can't complain. But what the company is doing is a different thing.
Today is Sunday and this is the second weekend ruined by BARMER.
Their developers think that it's an awesome idea to send me multiple reminders that something is in my Postfach (why invented this garbage?). No problem with sending me a letter. Problem is... That thing (Postfach) just doesn't work. For 2 weeks now. They are not able to fix it. Whatever they are sending, I can't access it. And they can't tell me by the phone either. Because privacy. I only got a hint in the phone call that they will want more money because I found a job and now I need to pay BACKWARDS for the 3 weeks when I didn't have a job... Motivation: oooh, but now your salary is high. Yeah, will be. In October. My wife is a refugee from Ukraine and I'm fighting really hard for both of us, because she can't work yet. I only started this job on 12th of September and started to pay what we owed.
Still, you want more money? Ok, fine. But why is it so hard to inform me about it in the way that I can read it? FIX POSTFACH PLEASE! I'm stressed beyond any recognition by those letters from you that I can't read. And why always on the weekend or on holiday? Seriously. It's driving me crazy. Your developers team is a joke! I can't access this Postfach for TWO WEEKS. I wrote multiple letters, reported that to multiple people. NOTHING CHANGED. I really don't remember a month without problems with BARMER. EVERY SINGLE MONTH SOMETHING HAPPENS.
For they money you take I think it's reasonable to expect that the app and/OR website work. They don't.
List of other things where BARMER messed up:
1) They were not able to merge and register my insurance when I change a job. FOR THREE MONTHS
2) They sent me 4 letters to send them my photo after I sent it already. With 2-week interval. I had to waste 2-3 hours each time to contact them by the phone and to find out what was wrong.
3) The Teledoktor app is bugged. I was super sick with fever 38-39. I spent 4 hours on the phone with BARMER figuring out what was wrong with Teledoctor. They were not able to fix it. As a result I had to go to another village to find the doctor. This was the closest back then.
3) They sent me two cards and it took a lot of my nerve cells to find out which one was correct. More hours on the phone.
4) They ignore my reports about the technical errors with Posfach. I've been writing complaints for two weeks. No reaction. So now they want something from me, but I don't know what exactly.

Choosing BARMER is like getting another part-time job - you need to be prepared to sit on the phone for many hours.

Dear BARMER, could you please take the complaints seriously? Could you please really look into my case? This is beyond normal. I'm extremely disappointed.

I know that you are going to answer with the generic message that please use our feedback form. I ALREADY DID. Did it help? No. Please only answer if you are really going to work on that.

I had a great experience with Barmer. Their support team was incredibly swift in replying to all of my questions, especially the kind lady I’ve been communicating with. I’m thankful for her attentiveness and sincerity.

I just moved to Shmalkalden university and Barmer was my health insurance . I went one time to the hospital and another time to a specialist where I had to do a knee X-ray and both doctors, I was super worried that I may have to pay fees but when I showed them my barmer health insurance card they've told me "you have barmer insurance so it's free "

Man... what a terrible CX. Once you get enrolled, for you to access the site or app they have to mail you a physical letter (!!!) that takes a week or more to arrive, with a temporary password. It doesn't stop there: the letter is only in German, even if you don't speak German and BARMER knows that — since the customer service rep that sent the mail exchange emails with me in English.

This fantastic CX for €400/mo. Unbelievable.