Pure Ceylon Tea - Basilur Tea Sri Lanka Reviews 190

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent tea and beautiful box set. The only problem was the delivery (through Fedex). They took much longer than planned, then said they tried to deliver but couldn't because they needed a signature... See more

Rated 5 out of 5 stars

We love tea, the pure black one. The Ceylon tea that Basilur represents has high quality. The descriptions of each variety is very accurate. Even the metal thins can be collectibles. The service is su... See more

Company replied

Rated 5 out of 5 stars

Top notch. Fantastic. Everything arrived in tin boxes. Looks beautiful. Shipping was even faster than I expected, since I live far away in Northern Europe. Highly recommended for tea lovers and is... See more

Company replied

Rated 5 out of 5 stars

In the past had difficulty finding Basilur tea in Canada so decided to order directly from their website. My experience was absolutely delightful. My order arrived in good time, was well packaged and... See more

Company replied

Company details

  1. Tea Manufacturer
  2. Tea Exporter
  3. Tea Store

Written by the company

Basilur tea is an award-winning brand which has reinvented the 5000 year old tea gifting culture by creating eclectic tea blends and innovative packaging.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

I first encountered your tea 5 years…

I first encountered your tea 5 years ago when we visited Krakow. I bought a tin of it and slowly drank it, savoring it. Finally this year at Christmas I decided to buy myself my own present and bought more Basilur--because I really like it!

December 29, 2025
Advertisement
Advertisement
Rated 5 out of 5 stars

Simply the Best!

They are exceptional in both their products and their service. Even shipping to my location, which has been a struggle in the past, has been treated with care and diligence. This is an amazing company, and I would order from them for many years to come!

July 16, 2025
Rated 5 out of 5 stars

My Go-To Because Basilur Is the Best

I have yet to purchase a tea I did not like from Basilur. In fact, I spend quite a bit of money buying tea here because not only do they have the best tea (I'm talking to you, Magic Nights and Masala) but they offer the best packaging making tea gifts extraordinary. From the storybooks to the music tea boxes to the fragrant floral teas in both black and green, there is a tea for everyone to love.

I was first introduced to this tea by a friend when I visited her in France. She made a cup of Magic Nights for me and I was hooked! Now I buy several boxes each year and hand them out as gifts for every occasion. Never has Basilur failed to please even the most discerning palates. I'm a forever fan.

July 2, 2025
Advertisement
Rated 5 out of 5 stars

Letter of compliment

Amazing. I have tried many different kinds of the tea. But, i can say with confidence that basilur black tea are top league.

Ruhunna one is my fav (spelling probably is wrong)

April 4, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look