Excellent tea and beautiful box set. The only problem was the delivery (through Fedex). They took much longer than planned, then said they tried to deliver but couldn't because they needed a signature... See more
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We love tea, the pure black one. The Ceylon tea that Basilur represents has high quality. The descriptions of each variety is very accurate. Even the metal thins can be collectibles. The service is su... See more
Company replied
Top notch. Fantastic. Everything arrived in tin boxes. Looks beautiful. Shipping was even faster than I expected, since I live far away in Northern Europe. Highly recommended for tea lovers and is... See more
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In the past had difficulty finding Basilur tea in Canada so decided to order directly from their website. My experience was absolutely delightful. My order arrived in good time, was well packaged and... See more
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Company details
Written by the company
Basilur tea is an award-winning brand which has reinvented the 5000 year old tea gifting culture by creating eclectic tea blends and innovative packaging.
Contact info
143/6, Weediyabandara Mawatha, 10620, Angoda, Sri Lanka
- +94 11 2 549 600
- info@basilurtea.com
- basilurtea.com
4.3
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear valued customer,
Thank you for taking the time to leave a review about your experience with Basilur Tea. We are delighted to hear that you enjoyed the taste of our tea. Our team puts a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
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The best ever tea I have ever tasted n…
The best ever tea I have ever tasted n I like it.
February 2, 2023
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Imtiaz,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that you consider our tea to be the best you've ever tasted, and we are pleased to know that you enjoyed it. Our team puts a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Amazing taste
February 2, 2023
Love that tea
I reguraly order Basilur tea online. That time I ordered a big bulk of tea as a Chrismas gifts for my fiends and colleagues.
December 15, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Darya,
Thank you for taking the time to leave a review about your experience with Basilur Tea. We are pleased to hear that you are a regular customer and that you ordered a bulk of tea as Christmas gifts for your friends and colleagues. We appreciate your support and are delighted to know that our teas make great gifts.
We hope that your friends and colleagues enjoyed the tea, and we look forward to continuing to provide you with high-quality tea products in the future. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Reliable service carefully packaged
December 1, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Nel,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are delighted to hear that you found our service to be reliable and that our products were carefully packaged. Our team works hard to ensure that our customers receive their orders promptly and that they are completely satisfied with their purchases.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
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good quality teas in a nice package!
December 20, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Bernard,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are delighted to hear that you enjoyed the good quality of our teas and the beautiful packaging they come in. Our team puts a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
I am enjoying the teas I ordered
I am enjoying the teas I ordered. My favourite is still Moroccan mint, while the rose one is a bit too strong flavour for my taste. Haven't tried yet the one with lavander or the masala. The whitebis also excellent
Everything arrived well and in time. Thank you.
January 6, 2023
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Iva,
Thank you for taking the time to leave a review about your experience with Basilur Tea. We are glad to hear that you are enjoying the teas you ordered and that they arrived on time. We appreciate your feedback on the Moroccan mint and rose teas, and we will take it into consideration as we continue to improve and develop our product range.
We are pleased to know that you find our white tea to be excellent, and we hope that you enjoy trying the lavender and masala teas as well. If you have any further feedback or suggestions, please do not hesitate to contact us.
Thank you for choosing Basilur Tea as your go-to tea brand. We hope to continue providing you with excellent products and services.
Best regards,
The Basilur Tea Team
Customer support is very good.
Customer support is quick, reliable and efficient. Generous with samples allowing me to test products not ordered. Gifts made me smile. Won my customer fidelity.
November 30, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Iryna,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that our customer support team was quick, reliable, and efficient, and that you enjoyed the generous samples and gifts that we included with your order. At Basilur Tea, we strive to provide our customers with the best possible experience, and we are pleased to know that we have won your loyalty.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Delicious options
You have a lot of tea experiences… each option is very delicious. The mix of miniature Christmas vintage tea is marvelous!
January 2, 2023
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Maria,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that you enjoyed the variety of tea experiences that we offer and that you found each option to be delicious. Our team puts a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience.
We are pleased to know that you enjoyed our miniature Christmas vintage tea mix. It is one of our favorite seasonal blends, and we are glad that it met your expectations.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
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Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Alex,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are delighted to hear that you enjoyed our product and that your overall experience was great. Our team works hard to ensure that our customers receive high-quality products and exceptional service.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Amazing quality and taste of tea which…
Amazing quality and taste of tea which my family enjoys for many years...
December 21, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Cheda,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that you and your family have been enjoying our teas for many years and that you find them to be of amazing quality and taste.
At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience. We are pleased to know that we have met your expectations and that you continue to enjoy our teas.
We appreciate your support and hope that you and your family will continue to enjoy our teas for many years to come. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Kat,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that you found our service to be exceptional, our products to be great, and our shipping to be quick. At Basilur Tea, we strive to provide our customers with the best possible experience, and we are pleased to know that we have met your expectations.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
We love tea
We love tea, the pure black one. The Ceylon tea that Basilur represents has high quality. The descriptions of each variety is very accurate. Even the metal thins can be collectibles. The service is superb, the shipping is prompt and trackable. We purchased from this site many times already, and plan to continue.
November 11, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Borlena,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that you love our pure black Ceylon tea and that you find our descriptions of each variety to be accurate. Our team puts a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience.
We are pleased to know that you appreciate the collectible metal tins and that our service and shipping met your expectations. At Basilur Tea, we strive to provide our customers with the best possible experience, and we are delighted to know that we have won your loyalty.
We appreciate your support and look forward to continuing to provide you with high-quality teas and exceptional service. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
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Amazing tea
Amazing company! Tasty tea and such a beautiful design & package. Love my purchase.
December 30, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Anna,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that you found our company to be amazing and that you enjoyed the tasty tea, as well as the beautiful design and packaging of our products. Our team puts a lot of effort into creating unique and visually appealing packaging that complements the high-quality tea blends inside.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
The best tea worldwide
Excellent quality, e speedy delivery. Website is very good. Great attention to all the details. Basilur is definitely the best tea worldwide. My wife loves the fruit collection, as it's so tasty. I prefer the green teas, and they are smooth as silk. A perfect cup every time.
November 22, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Rodrigo,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are delighted to hear that you found our quality to be excellent, our delivery to be speedy, and our website to be very good. At Basilur Tea, we strive to provide our customers with the best possible experience, and we are pleased to know that we have met your expectations.
We appreciate your feedback on our fruit collection and green teas. Our team puts a lot of effort into selecting and blending high-quality teas and fruit infusions to ensure that our customers can enjoy a premium tea-drinking experience. We are thrilled to hear that you and your wife have found your favorites among our selection.
Thank you for choosing Basilur Tea as your go-to tea brand. We hope to continue providing you with excellent products and services. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Wonderful service and products
Wonderful service and products. I saw a basilur tea Collection at work and ordered them for the whole family at Christmas. Was very appreciated!
November 29, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear valued customer,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are delighted to hear that you found our service to be wonderful and our products to be of high quality. We are thrilled to know that the Basilur Tea collection that you ordered for your family at Christmas was well-received and appreciated.
At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas and creating unique and visually appealing packaging to ensure that our customers can enjoy a premium tea-drinking experience.
We appreciate your support and hope that you and your family continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Claudia,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are delighted to hear that you love our tea. Our team puts a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
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Perfect performance of BASILUR TEA
The purchaser first sees the design of BASILUR TEA and purchases it. Then the perfect tasting tea. Black tea, flavored, green tea, non-caffeine, etc. Every tea is sure to be delicious. Also, you can drink deliciously no matter how you brew it. The food and dessert are a perfect match. Every year, new packages and new flavors come out, and even the design is perfect. Buyers, myself included, are very satisfied. I am captivated by the elegant design. Some buyers even use it for their interiors! I would like to continue to support BASILUR TEA as it continues to evolve. Thank you very much.
December 26, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Hiroto,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that you find our tea to be perfect tasting, and that every variety of black tea, flavored tea, green tea, and non-caffeinated tea is sure to be delicious. Our team puts a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience.
We are delighted to know that you also appreciate our elegant packaging and design, and that some buyers even use it for their interiors. At Basilur Tea, we strive to create unique and visually appealing packaging that complements the high-quality tea blends inside.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Website allows me to buy captains tea!
Prompt and clear replies to my questions. Pictures are clear. Website allows me to buy flavours not available in my country
November 30, 2022
Taste the best black tea in the world,
Taste the best black tea in the world,
great experience.
December 23, 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Dawn,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are pleased to hear that you found our team to be prompt and clear in responding to your questions, and that our website allowed you to purchase flavors that are not available in your country.
At Basilur Tea, we strive to provide our customers with excellent customer service, and we are glad to know that we have met your expectations. Our team also puts a lot of effort into creating a user-friendly website that allows our customers to easily navigate and purchase our products.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
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