Bath & More UK Reviews 97

From ordering to delivery was very smooth. Replied to queries very quickly.

Great customer service, speedy reply from customer support service about my order.

Great service, great contact right product on time !

Good customer service and contact. Would use again, thank you

My order was mistakenly sent to my billing rather than the (different) shipping address. Although disappointing, Bath & More UK agreed a way to resolve this problem quickly and efficiently. I would order from them again.

Ameena made my experience great. They helped me with everything I needed, without hesitation. The order was quick and the value was good.

Very helpful staff, all issues dealt with promptly, panels dispatched immediately, Have already recommended them.

My family placed an order for 8 radiators from Bath and More (and 2 from another supplier) as part of our house renovations and the radiators from B&M were dirty (the water coming from them was black and had some residue) - the other 2 radiators we ordered elsewhere did not have the same issue. We contacted B&M but they didn't accept any fault on their end despite video evidence and the difference in water quality between the radiators from them and the other supplier.

I purchased a mirror from Bath & More last year which since developer a defect - nothing to do with the supply/deivery condition from Bath & More. Contacting them 10 months later they were very swiftly and simply able to arrange a replacement to be provided directly from the manufacturer so I was very impressed with the after-care service and would recommend.

I ordered incorrect parts and was able to return items with no fuss and very easy process many thanks

Incredibly helpful, communication fantastic!
Radiator arrived and is exactly what we wanted! Thank you!!!

Very responsive and helpful throughout our build. Kept items back at our request when we went away. Excellent all round TBH

Had a delivery of £200 shower panel turned up badly damaged. Initially had contact with Andy who was pleasant and understanding.

When requesting a replacement I was told a week which we couldn’t wait for, and no guarantee next one would turn up intact. So changed plans and used the broken panel as splashback.

Asked for a discount on the panel as a result of damage and was met with extremely poor customer service. Offered a 10% discount on what was basically an unusable panel. Kenneth (director) refused to pass on contact details of supplier and then zero response to emails.

This is a joke in this day and age. Would not recommend this company to anyone.

An excellent company - great prices, great communications and fast delivery. Highly recommended.

Fantastic customer service. Highly recommended business to spend your money with.