I purchased a carron double end bath, it looks beautiful but within one year of fitting and 4 uses later the bath is leaking through the jets. I am only leaving this 1 star review due to lack of res... See more
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See what reviewers are saying
cubicle arrived on designated day as arranged many thanks to Trisha - Sales Team - for her advice with regard to a non standard sized cubicle. Unable to source this size shower cubicle through usua... See more
After a miserable experience with a competitor, we were blown away by this company. They actually answer the phone after about two rings! Customer services actually know what they’re talking about and... See more
I had difficulty contacting this company by phone to preorder a shower door. I used the online chat facility and Trish called me back promptly. She organised my payment to allow me to preorder. I c... See more
Company details
Information provided by various external sources
BathandShower.com offers you the best selection of quality bathroom products available online in the UK today. With over 40 years' industry experience, we carry a huge range of products at great prices. Operating from our 50,000 square foot distribution centre our products are always in stock, ready for immediate shipping directly to your door.
Contact info
5300 Lakeside, Cheadle Royal Business Park, SK8 3GP, Cheadle, United States
- 0345 601 4773
- info@bathandshower.com
- bathandshower.com
Customer service unresponsive
I purchased a carron double end bath, it looks beautiful but within one year of fitting and 4 uses later the bath is leaking through the jets.
I am only leaving this 1 star review due to lack of response by email and no answer to phone calls multiple times . Please could you respond to my email with advice?
Desperate for a solution. Thankyou
excellent i love my extra deep bath the…
excellent i love my extra deep bath the customer care is so good too
great item great seller item arrived…
great item great seller item arrived quickly very recomended seller smooth transaction.
My Oxford toilet arrived it got fitted…
My Oxford toilet arrived it got fitted Saturday the fixing bolts were missing and a washer but I had 1 in my house so used that. I was meant to get a soft close toilet seat with it and received a cheap plastic seat instead. When I queried this with their customer service as it clearly stated on my invoice I was getting 1 they then blamed the warehouse staff saying they copied and pasted the order but this was for same toilet which was different in price. They are sending the fixing bolts in 3 to 5 working days but not sending a soft closing toilet seat. Due to this I would not purchase anything from these again or recommend anyone to them poor customer service

Reply from Bathandshower.com
Quick delivery really pleased thankyou
Great Team
Great informative team who helped me to make the right decision in which shower door to purchase and it looks great.
Great quality product
My order arrived quickly… and was beautifully packaged. Great price for such a quality item. Have yet to fit it so unable to comment on the fitting… but it looks really well made. Very happy with my purchase.
Great products
Easy to order, good communication, delivery arrived on specified date and products great value for money.
Would definitely use again
Bath/ shower mixer taps
I ordered the Newport style taps and these were delivered from Dublin a week later. Unfortunately the Surrey style taps were delivered however the customer services department responded quickly and the correct set have been ordered for despatch. These have not yet srrived at the time of this review which is the day after being advised of the new delivery. The Surrey taps are of excellent quality so I have every expectation that the Newport style will be too.
Could not fault them at all bath looks…
Could not fault them at all bath looks lovely can't wait to have it plumed in.
All good.
All good. Order arrived on the date I had requested. The delivery man was very helpful. A confirmation of dispatch would have been helpful. I did not know that my delivery was on the way until the driver phoned to say he was 15 minutes away.
Check for defects
The pedestal has been manufactured with a fault which is most visible. Reported when about to fit but not heard anything
Product was ordered and still not…
Product was ordered and still not received after 3 weeks, communication was instigated by myself and going into the 4th week still have not received priduct.
The Company did well and service staff…
The Company did well and service staff polite and efficient . Let down by their courrier service. Failed to deliver at the agreed time and no telephone call of explanation. Had to telephone the Company 6 times before we received the delivery. Promised telephone call 1 hour before delivery did not happen. Impossible to track as no tracking number provided only consignment number.
Not a good experience.
Product not turned up
Paid for delivery to be three days ago. Still not arrived and had no reply from the company.
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