Bathandshower.com Reviews 1,925

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I purchased a carron double end bath, it looks beautiful but within one year of fitting and 4 uses later the bath is leaking through the jets. I am only leaving this 1 star review due to lack of res... See more

Rated 5 out of 5 stars

cubicle arrived on designated day as arranged many thanks to Trisha - Sales Team - for her advice with regard to a non standard sized cubicle. Unable to source this size shower cubicle through usua... See more

Rated 5 out of 5 stars

After a miserable experience with a competitor, we were blown away by this company. They actually answer the phone after about two rings! Customer services actually know what they’re talking about and... See more

Rated 5 out of 5 stars

I had difficulty contacting this company by phone to preorder a shower door. I used the online chat facility and Trish called me back promptly. She organised my payment to allow me to preorder. I c... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

BathandShower.com offers you the best selection of quality bathroom products available online in the UK today. With over 40 years' industry experience, we carry a huge range of products at great prices. Operating from our 50,000 square foot distribution centre our products are always in stock, ready for immediate shipping directly to your door.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Customer service unresponsive

I purchased a carron double end bath, it looks beautiful but within one year of fitting and 4 uses later the bath is leaking through the jets.
I am only leaving this 1 star review due to lack of response by email and no answer to phone calls multiple times . Please could you respond to my email with advice?
Desperate for a solution. Thankyou

March 23, 2022
Unprompted review
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Rated 1 out of 5 stars

My Oxford toilet arrived it got fitted…

My Oxford toilet arrived it got fitted Saturday the fixing bolts were missing and a washer but I had 1 in my house so used that. I was meant to get a soft close toilet seat with it and received a cheap plastic seat instead. When I queried this with their customer service as it clearly stated on my invoice I was getting 1 they then blamed the warehouse staff saying they copied and pasted the order but this was for same toilet which was different in price. They are sending the fixing bolts in 3 to 5 working days but not sending a soft closing toilet seat. Due to this I would not purchase anything from these again or recommend anyone to them poor customer service

June 22, 2021
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Reply from Bathandshower.com

Hi Michelle,
Thank you for your review.
We evidently explained to your good self in our email communication that you ordered a toilet with standard seat not with soft close seat.

In our email at 2.56pm today; we requested yourself to provide us with the evidence of the purchase invoice where it states you are receiving/have ordered a toilet with soft close seat so we could rectify.

Thank you
Bathandshower.com

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Rated 5 out of 5 stars

Great Team

Great informative team who helped me to make the right decision in which shower door to purchase and it looks great.

June 1, 2021
Rated 5 out of 5 stars

Great quality product

My order arrived quickly… and was beautifully packaged. Great price for such a quality item. Have yet to fit it so unable to comment on the fitting… but it looks really well made. Very happy with my purchase.

May 25, 2021
Rated 5 out of 5 stars

Great products

Easy to order, good communication, delivery arrived on specified date and products great value for money.
Would definitely use again

May 22, 2021
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Rated 4 out of 5 stars

Bath/ shower mixer taps

I ordered the Newport style taps and these were delivered from Dublin a week later. Unfortunately the Surrey style taps were delivered however the customer services department responded quickly and the correct set have been ordered for despatch. These have not yet srrived at the time of this review which is the day after being advised of the new delivery. The Surrey taps are of excellent quality so I have every expectation that the Newport style will be too.

May 20, 2021
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Rated 5 out of 5 stars

All good.

All good. Order arrived on the date I had requested. The delivery man was very helpful. A confirmation of dispatch would have been helpful. I did not know that my delivery was on the way until the driver phoned to say he was 15 minutes away.

May 17, 2021
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Rated 3 out of 5 stars

The Company did well and service staff…

The Company did well and service staff polite and efficient . Let down by their courrier service. Failed to deliver at the agreed time and no telephone call of explanation. Had to telephone the Company 6 times before we received the delivery. Promised telephone call 1 hour before delivery did not happen. Impossible to track as no tracking number provided only consignment number.
Not a good experience.

May 16, 2021

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