Bath Panel Store Limited Reviews 

Bath Panel is lovely but as all other reviews communication is non existant. You order your product from a website which states delivery in 5 days and you don't get that. You contact them and Brendan will answer your first email. Then you get nothing. No delivery date, no feedback, the bath panel just turns up one day unannounced and behind schedule massively. They blame their couriers apparently but I spoke with the courier and the collection was actually the day before so it was nothing to do with the courier. Would I use them again? If they responded to emails or actually answered the phone yes but as it stands I wouldn't recommend or use them again. Fix your website to state delivery 14 days after order and then you'd have so much less hassle and unhappy customers.

Zero communication. This may be a good company if you visit to get your goods, but for internet ordering, forget it. I can't get even basic information about the product I want and don't want to order in case something doesn't fit. Buying blind in the hope that they might change it later seems wishful thinking - if they can't be bothered to reply to a query, why would they respond to a returns request? Phone and web-chat just won't elicit any response at all. E-mails might, but I think their own software blocks receipt, so they may not even be receiving these. Life is too short - go somewhere else`!

Terrible Service, Ignored all emails - I bought a bespoke made to measure silver gloss panel, £198.00. Delivered on time but when opened it was warped. The contact was very difficult, emails remained unresponded yo and it took over a week to agree a replacement. A TNT pick up was arranged and on the paperwork it happened to have the CEO Alan's number on it.... I called him and we agreed a replacement. It arrived on time damaged !!!! Since then they offered £40.00 back and since ignored my emails. Very unprofessional and not a care in the world that I paid £200 for damaged goods !! You should be ashamed of yourselves .... never use them !!

I purchased a bespoke length bath panel in Feb 17 along with hidden fixings.
We fitted it without compromising the finish, however in July we noticed that water had ingress had caused the panel to bubble in 3 places.
When I approached them they told me that it hadn’t been fitted properly.
Despite a number of emails they have ignored my request for a refund (clearly I don’t want a replacement). I am now left with an unslightly bath panel which I had to pay a professional to fit.
I wouldn’t recommend this type of bath panel or this company.

Well several weeks ago we read the reviews on Trust Pilot and thought, as many others have done, does this company really exist? As we wanted to visit friends in Kent anyhow, we decided to go and see for ourselves (we live near Watford about 70 miles away) and we were impressed by the scale of the company, the displays etc. and indeed by the very lovely Brendan who turned into our hero!

My husband measured to the nth degree the size and shape that the panels should be. They were nowhere near standard so had to be made with slightly wonky sides.

Brendan provided us with all sorts of materials including an extra fixing kit and some of the anthracite covering so that my husband could fix it to an shallow inner plinth and one of the uprights which would be slightly exposed. And Brendan also gave us a discount too as we had made the trek over there.

Sadly the screws which were delivered with the panels were for the thicker 15mm panels (we needed 10mm panels) and Keith didn't notice until he turned them over and discovered the screws poking through to the front. Calamity! But Brendan came to the rescue and remade both panels at no cost to ourselves. What a STAR.

All this sounds great but as many have said there were communication issues. They dont answer the phone: dont even try that. But they DO respond to emails when they get them. Because they dont always receive the emails. I found that if you sent emails attached to a thread of emails they didnt always arrive. I sent two emails from Spain and they disappeared completely. If you dont get an automated response which says "Your email has been received" within 5 minutes of sending it, then send another one on a separate thread.

The panels are finally fixed and look GREAT so go for it is my advice! Thank you Brendan for all your help!

I ordered some samples from the Bath Panel Store, online, and was delighted when they arrived the next day. I thought how lucky I was to find a company who reacted to customer requests so quickly.

However, when I sent an email to them with a couple of queries, they didn't reply. I sent 3 more emails over the course of a couple of weeks. Still no reply. I then tried to telephone them (several times) and they didn't answer the phone. Also, the online chat window doesn't work either.

I am forced to assume they are no longer trading...

A dreadful company. After requesting an exchange of the bath panels I'd purchased within their stated return period, I heard nothing. I then returned my panels and requested a refund, again well within their stated return period, and again no response. I was only able to get a refund through my credit card company (spent more than £155). I'd recommend avoiding at all costs.

When the carpenter fixed the panels I ordered (far from cheap at £150 after fixing kit and delivery) it was clear that the MDF was warped. The BathPanelStore (Brendan) responded quickly to my first email but have gone deadly silent in responding to my emails after I confirmed that the carpenter DID follow the instructions. I would stay well clear of this company - I haven't experienced such poor customer service in any of the other dealings I've head in redoing our house.

Received my shaker bath panel today as promised. ( love it )
Great communication , thanks to Brendan for his help and quick response to my query , no hesitation in recommending , thankyou Bathpanel.

Panel arrived when booked. Unfortunately was slightly the wrong size but second panel sent out very quickly with no quibble ate all! Just make sure that you push for an email response as they must be busy.

We bought an expensive bath panel from this company, and after 11 months of use in an average family home the plastic coating started to lift on the edge. As they say it has a lifetime guarantee, ha what a joke. I contacted them. I was asked to send pics which I did then told to send it back at my own cost and they would replace it. I did not want to do this as it is on the side of a Jacuzzi bath and would have left the motor and electrical cables exposed. I contacted them and told them this so was asked to send another pic of it in situ so they could check that it hadn't been cut or tampered with, which it hasn't. Since then despite sending 12 emails which I know they are receiving, I have heard nothing. Think I will go to Trading standards next. If you want a bath panel go somewhere else, that looks after there customers.

I ordered a shower enclosure, base (which came with free trap) and easy plumb kit. My preferred delivery date, specified at order time, came and went, then I discovered the poor reviews.

I did have a lot of success communicating by email, but not to the email address on my invoice at showerdoorstore.co.uk which bounced back immediately. The one at bathpanelstore.co.uk works. When I emailed asking where my order was (several days after the preferred delivery date), it was magically immediately ready for dispatch, I was given a date and it arrived as promised. But it was missing the easy plumb kit and trap. I emailed about this, got a reply saying it would be with me the following day. Took another day off work, but it didn't come as promised. Emailed again, to be told it had already been delivered, and was shown my signature, but this related to the original delivery. All communication was with Brendan.

My parents fortunately live in Rainham where Bath Panel Store are based, and they visited to collect the remaining items. It's a physically large operation, but they could be a lot more interested in their customers. I feel I only received anything because I was chasing at every step, and was fortunate to have a personal connection to their location. I don't think they are fraudsters as other reviews suggest, but they are very disorganised and don't have the attention to detail that customers would expect in this day and age, and more importantly, that their website implies. The website is pretty high quality and informative, but the operations behind it simply don't live up to the promise. If they did, this could be a very successful business with top reviews as they offer an amazing range of products.

In the same project, I did business with Victorian Plumbing, Wickes, Better Bathrooms, Tile Giant and various ebay sellers, and all those transactions were perfect, which only served to expose Bath Panel Store's lack of customer service all the more.

We needed 20 bath panels for a development of high spec apartments in London in a rush as we had to finish the development. Bath Panel Store not only provided us with the very best of panels but in a timescale that we couldnt have achieved from any of our other suppliers. Great Job Bath Panel Store.

had a slight problem with my bath panel but a quick email to the lovely Brendan and it was all sorted
speedy delivery, lovely panel...TOP COMPANY !!
I would not hesitate to place an order again
5 well deserved stars

I have ordered 2 bath panels from this company. Both MDF white tongue and groove. The first one was a 2-part panel that puffed up like a soufflé on one side (the shower side). I rather stupidly ordered another one to replace it, but this time made to measure as I thought this would not let water in (website says that it is vacuum sealed). Couple of weeks later I took it off and the corner had started to puff up like the last one. So this time, I contacted their customer services department and told them what had happen. The reply was that it could not possible be their wonderful bath panels, but instead that I had dropped it and thus was my fault and they would not replace it! Arrogance of these people has shocked me. So, be warned, I have ordered 2 panels and both have gone wrong!

It's correct they don't have a phone service, but they did reply by email, and delivered on time. High quality panels, cut perfectly to size.

I was pleased to find lots of non-slip shower trays on this site as they're difficult to find. After ordering, I allowed the recommended 3-5 days but product still didnt turn up. I emailed twice for updates and Brendan replied 'should be with you tomorrow, you should have got dispatch notification', its coming straight from supplier. The third day I called - just voicemail and emailed asking them to chase it up with their courier, but with no reply this time. Then i checked reviews and saw this was a theme and was worried it was a scam company. I called my bank who told me how to get the money back if it was fradulent, and emailed the company to request a refund, not expecting a reply. I got a reply from the same guy, Brendan,who said the the item had just turned up at their warehouse when it should have been sent directly to me - he could dispatch it back out and it would be with me in 2 days. At this point I simply wanted my money back and ordered a replacement product from a more reliable supplier. To be fair, his story might be true, and the refund has been processed and back in my account within 24 hours. But I would AVOID this company if you can.

I had ordered a bespoke bath panel but had forgotten to order a plinth. I rang customer services and like other reviewers here got voicemail every time. I emailed, concerned with the lack of response and within 20 mins got a reply from a guy called Brendan.

I explained to Brendan my concern and mistake in ordering; I also asked if he could speed up the order as it was going to impact on the builders works. Within an hour he had arranged for the plinth to be made and had both items sent to me three days later.

Whether it was previous ownership or any other issues before, my experience of Bath Panel Store was first class.

I purchased bath panels for £132.75. Arrived damaged. Told TNT who, while sympathetic, said they could only deal with the consignee, BathPanelStore. Rang and emailed them 7 times over 10 days - always went to voice mail - no answer to emails either - left my contact details each time.
Informed my bank who investigated and gave me a full refund. That says it all about this appalling company.
I can only recommend that you DO NOT DO BUSINESS WITH THEM

Ordered online, received only part of the order, had to purchase an alternative in the meantime as Brendan Mulvihill doesn't reply to email and the phone is never answered. Eventually got an email reply suggesting that we send the item back for a refund, true to form no refund has been received since sending the items back. Again Brendan is avoiding any for of contact over email or phone (which is still never answered).

Stay clear, Brendan will take your money and run.