Bathroommasters Reviews 

Very disappointed with Bathroom Masters. The toilet seat wasn't fitted correctly when the bathroom was installed and started corroding after just six weeks.

I contacted them expecting such an obvious early problem to be dealt with properly. Instead, I was told that the work to replace the toilet seat wasn't covered by the warranty. They sent me a replacement seat and then actually expected me to replace it myself!

For a company that had only recently installed the bathroom, I found this response completely inadequate. Good service doesn't end when the installation is finished. When something goes wrong after only six weeks, I'd expect a professional company to take responsibility and come back to put it right.

Unfortunately, the aftercare from Bathroom Masters was very poor.

Would give no stars but not an option, electrics were so badly done that my dad was electrocuted when he touched an earth cable that wasn't earthed, toilet broken, wrong sink, wrong bath, extractor fan louder than a jet plane....customer service just ignore you once you have paid

Wow! Had a full bathroom refit, lovely Mantas was our fitter, worked his socks off!! Whole job completed in 5 days, the finish and quality of the bathroom furniture is amazing!!

Had a full refurbishment of our bathroom, Janus came in started job immediately,3 days later we had a great bathroom, thank you very much!

Very fast and efficient service. The bathroom-fitter Domantas was around at 8.30pm prompt for three days. Little mess and used all the material pretty much. There wasnt any noise or much disturbance. The old rubbish from the previous bathroom was left tidily outside and was collected two days after completion. I was really impressed with the outcome. He worked very hard and I couldn't believe how fast he worked. He also explained what he had done, instructed me how to use it, how to change the spotlights and many other things. I recommend the service to anyone and no complaints from me!!

Issues with drains since installation had drain doctor out no blockage but water from bathroom tap comes up through shower no response to emails.advised poor installation of plumbing. Taking it to small claims court for our money back to get it replaced.

Had a full bathroom refit by Guntis Botters who did a fantastic job. Very thorough and helpful. We love it. Can't recommend enough. A great price for a fantastic bathroom!!

fitted my bathroom in feb 2026 this company exelled in every thing they done the fitter yanis never stopped everything perfect the company were exceptional from start to finish very pleased customer thankyou.
also i have just had new doors fitted by a joiner who dosent work for these and he damaged 2 of my wall panels rang bathroom masters up to see if they could help me get the panels and they sorted me out very quickley could not ask for more well pleased thankyou.

I’m so happy with the bathroom, and lovely gentleman that installed it. Your company are brilliant. You’ve made our new house, a home 🏠 x

We had 2 bathrooms completed, great until you have an issue. Been waiting months for the issue to be sorted. Promises and promises. Wouldn't recommend

What a fantastic renovation of my bathroom that was completed in 2 days which is an indication of how hard the lads worked,started on Monday was completed Tuesday just before 6 p.m.And the renovation has exceeded my expectations as it isn't a massive bathroom but seems more spacious some how. The communication from the company has also been great too from the first message organising someone to come and give me a quote. And we had a few quotes bathroom masters we're by far the best price but they offered more ideas which incorporated giving me more storage space with building a false wall integrating shelves with spot lights which is a fantastic feature. Highly recommend.

The transformation from my old bathroom to my new one was remarkable thanks to Bathroom Masters. The quality of the workmanship was excellent, the price was very competitive, and the service throughout was outstanding.
3 years since the fitting I recently had an issue where  some of the PVC boards were damaged, and the repairs team and customer support were exceptional. They dealt with everything promptly and professionally, ensuring the problem was resolved to a very high standard.
I would highly recommend Bathroom Masters for both their installation and their excellent aftercare service. Thankyou 

Good communication fabulous workman in Girtz and great value. My bathroom wasn’t an easy job but Girtz worked tirelessly to complete it - super pleased

Had the bathroom fitted. But had a faulty cracked cistern which i contacted the company immediately only to be told it was condensation!!! After many emails i eventually got the contractor around to the house to look at the issue. He confirmed it but did not have the part to rectify the issue. Fast forward two weeks and I had a parcel delivered, I had no idea what it was and no idea I was due a parcel but it was the new cistern. I kept the cistern for two weeks with absolutely no communication no nothing from the company so I decided to fit it myself. It now does not leak. I know currently have a leak from my shower tray which I’ve decided to fix myself (bad silicone application and shoddy workmanship). otherwise it’ll be weeks of uneventful emails and not being able to shower while I wait and wait like I did with the cracked cistern. You get what you pay for but after paying nearly £4k I expect a lot better after service which was poor to say the least, and a lot better product and installation. So at the end of the day you pay your money and take your chances. I wouldn’t use them again or recommend them to anyone.
Reply to bathroom masters.
You say a small leak on the cistern it was a crack in the cistern which was leaking which you did not resolve all you did was send a new one which I had to fit as there was no communication from your end.
You say the silicone is not covered under warranty I’ve had my bathroom since March!! And now it’s leaking the silicone may not be covered under warranty but your work is!! And yes I amended my review 6 times to adequately try and say how I felt. And yes companies always have small issues BUT it’s how you deal with those issues. And how you’d know my bathroom looks superb is a mystery unless you were the fitter?

Excellent service from start to finish! Girts fitted my new bathroom, he worked so hard to get it done in 3 days, nothing was too much trouble. I would certainly recommend this company, I already have to 2 neighbours! My bathroom is beautiful, thank you

7 years ago we had a bathroom refit which turned out to be a nightmare. This week we have had Bathroom Master’s for our new bathroom. From Paul the surveyor to Aigars the fitter we have had a brilliant service. The professionalism of Aigars was superb. He just basically got on with the job and made sure certain problems was sorted.

From the day of the survey to completion it has run like clockwork.

A huge thank you to Aigars for the work he has done and I’m really happy I chose Bathroom Masters

👏👏👏👏👏

We are overwhelmed by our new shower room
Janis was outstanding worked tirelessly and did a fantastic job
Everything about bathroom masters was excellent the quote delivery and fitting
Will recommend to anyone

Your response is both inaccurate and unprofessional.
We were clearly informed of a time slot between 1:00–2:30pm, not a fixed 1:00pm appointment. The property is empty, which was communicated, and my husband was on his way and explicitly told you he would arrive within minutes. Choosing to leave instead of waiting a reasonable amount of time within your own stated time window shows a complete lack of flexibility and customer consideration.
Additionally, attempting to discredit me by referring to my other reviews is inappropriate and irrelevant. It only reflects poorly on your professionalism.
Your version of events does not change the fact that after over a month of waiting, you made no reasonable effort to complete the appointment and instead chose to leave and then shift the blame.
This response further confirms the poor communication and unprofessional behaviour originally mentioned. Quit this job and save others

Bathroom was done in 2023. First year we LOVED our new bathroom and it was perfect, then came the problems.... the toilet leaked 1 time, the shower keeps leaking, the silver trims are effected and made dull by cleaning products, the walls have dents in them and to top it off the floor is chipped and falling apart. We have pulled it up today to find CARDBOARD under our tiles so they KNEW this would happen and bodged it! I have emailed, husband has emailed and emailed repairs team but not response. For the amount of cardboard he used may aswell just solved the issue before it happened and got some plywood. LEAVING A REVIEW FOR CORRECT COMPANY AND FUNNY THEY CANT FIND AN EMAIL FROM US AS THEY REPLIED :/ if this company request pictures then I can show that there was NO plywood under our floors used.
Appriciate you calling me a lier in your response since you have ALL the photos and have actually replied to my email confirming you had a seperate email you "missed" last week from us.

An amazing service. An old tired bathroom transformed into a modern smart space with high quality fixtures and fittings. Don was amazing, worked from 8-8 over the two days and popped in for a couple of hours to finish off our day three. Can’t fault anything; easy procedures, great staff and an excellent job. Thanks Jonathan & Mandy