Thewalkinshowerco Reviews 34

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional workmanship, often highlighting their dedication and attention to detail. Many people appreciate the smooth process from quotation to completion, noting that the company listens to their needs and delivers high-quality results, often exceeding expectations. The service is frequently described as excellent, with timely execution and a tidy approach. However, some customers were not happy with the quality of the work, describing it as poor and leading to issues that required further intervention. A few other people also felt that the communication regarding materials and management was lacking, causing delays and frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, with many customers praising the exceptional experience... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can not over estimate the gratitude myself and my wife feel towards your company. You have transformed our old out of date wet room into a place of tranquility where we just don't want to leave. Rob... See more

Rated 5 out of 5 stars

Right from the quotation to completion, the walk in shower co listened to what we wanted, even when we couldn't make up our minds on what we wanted doing and changed a few things and added things in a... See more

Rated 5 out of 5 stars

Toni (owner) came to see me many months ago and immediately she understood my needs and chose wonderful things to go in to my new bathroom, it is exactly what I asked for. Adam came to fit my bathroo... See more

Company replied

Rated 5 out of 5 stars

Just had our outdated bathroom converted into a luxury walk in shower Justin our plumber was brilliant explained everything and made sure we were happy before leaving.he even bought his own vacuum c... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely chuffed

This bathroom makeover was done for my parents who were absolutely thrilled with the result, apologies to our fitter who would have random hugs from my mum when she realised she would be having some of her independence back. A safe clean lovely environment for them now. Would definitely recommend

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Just had our outdated bathroom…

Just had our outdated bathroom converted into a luxury walk in shower Justin our plumber was brilliant explained everything and made sure we were happy before leaving.he even bought his own vacuum cleaner.If you need a bathroom conversation use the walkinshowerco

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Bathroom remodeling.

I can not over estimate the gratitude myself and my wife feel towards your company. You have transformed our old out of date wet room into a place of tranquility where we just don't want to leave. Rob your fitter is not only an excellent fitter but also an excellent person to deal with. Nothing was to much trouble to complete the job. He is a credit to your company. I would highly recommend yourselves again to anyone that wants their bathroom remodeling. Thank you so very much.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job. Looks stunning. Respected our new build home and works hard and with great care

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Over the moon with my new bathroom
Comunication from start to finish was very professional
The surveyor that came was very good at there job
Very informative and great ideas to make my bathroom work, the fitter was fantastic
His workman ship was top standard, and attention to detail can not fault at all,
Materials turned up on time for the fitter when he needed them.
I will be definitely recommending this company to all my friends and family
Thank you very much for your assistance on my project.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have had an amazing service from the…

I have had an amazing service from the company right from quotation to finish. Every step I was reassured of what would happen and everything was completed in a timely manner. I couldn’t recommend them enough and thank you so much with helping us create our dream bathroom.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic friendly staff

Fantastic friendly staff, have been super helpful from the first day of contact.
Have gone out of their way to help us with everything.
Walk in Shower looks fab, great recommendations on products

March 14, 2026
Unprompted review
Rated 2 out of 5 stars

I would definitely not recommend this company

I would definitely not recommend this company. Very poor management all they are interested in is taking your money the whole experience was a nightmare from day one. There fitter turned up at 10.30 and left at 3.30 and all he’d done was take a sink out and day 2 he took a tiled bath panel off. Then on the Wednesday another fitter turned up and from then on he was restricted to what he could do as all the materials hadn’t turned up and I was phoning there head office chasing the bits up for there fitters. I have noticed a lot of faults with the bathroom like laying a new cushion flooring over loose tiles and they are now sticking up through the floor which I did report to Lee but nothing was done plus there’s a chip in the shower tray where the fitters stacked there tools everyday. Iam going to seek advice from trading standards.

February 23, 2026
Unprompted review
Thewalkinshowerco logo

Reply from Thewalkinshowerco

Hi Neil,

We have not received any communication with regards to any issues with your bathroom. If you could kindly contact us on 01283 365289 or email info@thewalkinshowerco.com we would be more than happy to help.

All of our installations are communicated as ‘week commencing’ and actual start dates are confirmed a few days prior once we know when each fitter will be complete on their prior project. This allows us to plan which week jobs will take place without putting our fitters under pressure to rush prior installations and focussing on great workmanship instead.

I can confirm that we communicated to you that your installation would start on the Wednesday but you stated we had to start on the Monday and that Wednesday was not good enough (despite us communicating your installation slot was week commencing) and so we had a fitter on site as much as possible on the Monday and Tuesday to make a start as you requested. Your lead installer then continued the installation from Wednesday as planned.

With regards to materials, it was noted at the point of survey that there was limited storage at the property and so the materials were drip fed to the fitter as best we could so that you did not have materials in your home for long periods of time. I can confirm that having spoken to your fitter he was not held up / unable to make progress at any point during installation as a result of not having materials.

He has also confirmed that the flooring has been fitted correctly (we are happy to return to address any concerns you have with your floor nevertheless). I can also confirm that your fitter sent progress photos to us at the end of every day and no tools were left on your shower tray and that it was protected throughout the installation. We have not at any point received any communication to say there is a chip in your shower tray. Had we of, it would have been dealt with promptly.

It’s disappointing that you have not communicated any of the above to us or given us the opportunity to rectify anything you’re not satisfied with.

Sam
The Walk-in Shower Co.

Rated 1 out of 5 stars

To be honest i wouldnt use them again

To be honest i wouldnt use them again. Worse company ever. Terreble workmanship. Awful attitude towards customer complaint. They both want the money but dont deal with customers complaints. Iv had the sealant sorted but not the panneling problem still got damp at the bottom of glass screen

February 27, 2026
Unprompted review
Thewalkinshowerco logo

Reply from Thewalkinshowerco

We have requested further information through TrustPilot as we do not have any historical customers by this name and have not had a response to that request.

Rated 5 out of 5 stars

High end products for less

From the design to the fitting all of the staff that we dealt with were first class and very knowledgeable. The price was considerably lower than we had been quoted by other companies but the quality remained at a high standard. We are very happy with the end product and the finishing is excellent.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Best decision we made 5*

Right from the quotation to completion, the walk in shower co listened to what we wanted, even when we couldn't make up our minds on what we wanted doing and changed a few things and added things in after the date was set . Nothing was to much trouble for them. Our fitter mihai is a superstar, he ripped old bathroom out within a day, and got started right away with creating our dream bathroom in 6 days total. Even when issues presented themselves mihai took it in his stride Nothing fazed him. He was extremely dedicated even driving through thick snow and icy roads to get here. The finish to our bathroom is a high standard. He checked everything and made sure we was happy every step of the way.Always treating our home with respect and tided up after himself when the job Was complete. If you are thinking of having your bathroom done choose this company we couldn't be happier of the choice we made.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company and amazing fitter Rob.

From start to finish communication was brilliant and all of my questions responded to quickly. The fitter Rob was absolutely amazing and worked for 9 days in a row to get my bathroom finished for me and didn't get annoyed with my questions or adjustments I wanted, He just said no problem and got on with it. The bathroom looks amazing and we are over the moon with it and would not hesitate to recommend the company to friends or family. I must say again about Rob being a credit to the company he really did go above and beyond to get it all done for us.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

The most reliable company i have ever…

The most reliable company i have ever delt with from start to finish there fitter is excellent nothing is to much trouble for him turns up on time which is very good this days don't know about 5 stars thay definitely deserved 10 star rating please us this company you won't be disappointed

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service ! Kept nice clean and tidy throughout the job! Justin was a lovely man exceeding my expectations

October 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look