Placed a large order (Full Bathroom, En-Suite and WC) via the Hull Branch with the excellent help of Laura. Everything shipped quickly with plenty of updates, one item arrived damaged - which consid... See more
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Exceptional service. Ordered bathroom furniture over a month ago. When fitters got it into bathroom and unwrapped bath there was a crack in it. Replacement arrived next day and damaged bath picked up.... See more
Huge thanks to Minahil for not only shipping my order incredibly quickly, delivered just two days later, but also for correcting my mistake. I placed an order for some items but realised I need more f... See more
Staff, every one of them so very helpful at the Milton Keynes store. We purchased all our bathroom items from here and when the bath came with a small chip they expedited a very quick replacement. We'... See more
Company details
About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company
- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
4.8
Excellent
36K reviews
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Muhammed was excellent with the…
Muhammed was excellent with the customer service.
July 25, 2026
Unprompted review
Great service
It was very easy to order, I made a mistake in my order and they were extremely helpful in changing the order, without missing a beat. Great service. Thanks.
July 11, 2026
The delivery was on time received text…
The delivery was on time received text to inform me goods were on the way only complaint with this company are the very expensive delivery charge thee times as much as all other such like companies it would make me less inclined to use again
June 27, 2026
The staff extremely knowledgeable Diane…
The staff extremely knowledgeable Diane answered all our questions beautifully order completed quickly definitely recommended
July 25, 2026
Unprompted review
Muhammad helped me solve my issues today
Muhammad helped me solve my issues today
July 25, 2026
Unprompted review
Good customer service
Our bathroom cupboard was unfortunately damaged in transit. Charlotte from Customer Service responded very promptly to our email about this and arranged for a replacement to be delivered quickly. Top marks for responsiveness.
July 25, 2026
Unprompted review
Super efficient and fast delivery
Super efficient and fast delivery. We ordered on a Saturday and received the order on the following Tuesday.
July 11, 2026
A very fast and experience in customer…
A very fast and experience in customer service
July 25, 2026
Unprompted review
Efficient and streamlined
The ordering process was straightforward. The query I raised was dealt with promptly and efficiently.
Overall, I was very happy and wouldn’t hesitate to recommend Bathroom Mountain
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After posting a review re 18 July about…
After posting a review re 18 July about a failed delivery, the company responded here stating they were glad to have resolved my complaint. This is not true, They did not resolve the issue. They promised a second delivery due to arrive 3 days after the first delivery was promised. This too failed and unable to take the risk of my project being further delayed, further cost and further inconvenience on top of that caused by the first delivery failing, I sourced my item elsewhere. I got it cheaper, with cheaper delivery charges and it arrived the next day, as promised. I am now waiting to see if the refund they promised, actually is received. I am skeptical and expect that is a fight I am yet to have. Never will I look at this company for products again. Don't trust them to keep their promises and don't trust what they post here.
July 21, 2026
Unprompted review
Reply from Bathroom Mountain
Dear Andrea,
We're very sorry that your replacement order did not arrive as expected. Unfortunately, the replacement was delayed due to a dispatch issue, and we completely understand how frustrating it must have been to experience repeated delivery delays.
Having reviewed what happened, we agreed that the service you received fell below the standards we expect to provide. As a result, we have issued a full refund for your order, please allow 2-3 working days for it to show bank on your balance.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with the relevant teams as part of our ongoing efforts to improve our processes and prevent similar issues from happening again.
Best wishes
The Bathroom Mountain Team.
Great communication great delivery and…
Great communication great delivery and good product . All good
July 11, 2026
Products look amazing!
Items arrived on time, well packaged with no damage.
Very good quality and looks amazing! So delighted with end result could not fault.
July 8, 2026
Muhammad was incredibly helpful in…
Muhammad was incredibly helpful in arranging the collection and refund.
Love when a company under promise and deliver.
Thank you
July 20, 2026
Unprompted review
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