I ordered a Roca WC toilet seat last month - payment taken but no delivery. Emails to customer service have bounced back - undeliverable. Customer service number routes to a voicemail but the inbox... See more
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I ordered WC lid from Bathroom and showers direct, Becky was great but now unavailable and all emails remian unanswered eg info@ .....the voicemail isnt answered either -it's now been a week since... See more
Fantastic service. Very high rated contact direct phone service. Extremely excellent response and terms and conditions. Always check items before ordering and always check exchange and refund if w... See more
Company replied
Worth the wait. Company were up front about waiting times for replacement toilet seat. (Original Duravit seat approx 10 years old). They kept me up to date with order and promptly answered email... See more
Company details
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Hardware Store
- Home Improvement Store
- Lighting Store
Written by the company
BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service
Contact info
Unit 16 Lumina Way, EN1 1FS, Enfield, United Kingdom
- 020 7697 3188
- info@bathroomsandshowersdirect.co.uk
- bathroomsandshowersdirect.co.uk
3.1
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Bathrooms And Showers Direct
That's great to hear. You're welcome.Kind regards BASD Customer Service
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Reply from Bathrooms And Showers Direct
Thank you for your review we appreciate it. Thanks for recommeding us to others. Kind regards BASD Customer Service.
Good price with promt delivery
April 9, 2022
Reply from Bathrooms And Showers Direct
We are glad you are happy about the good price and delivery. BASD Customer Service.
Afia has helped me twice to get the…
Afia has helped me twice to get the items required. I am not very good with IT and she has always helped me by getting the correct items ordered. She is polite and enthusiastic about her job and an asset to the company. Thank you again Afia. Mrs R Hayes
April 7, 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thank you for your lovely review. Will be sure to pass this onto Afia. Thank you for shopping with us, we hope to shop with you again. BASD Customer Service
Excellent service from the Chat on the…
Excellent service from the Chat on the order screen through to delivery. I would throughly recommend this company.
April 7, 2022
Reply from Bathrooms And Showers Direct
Thanks for your review we appreicate your kind words. We are glad we could assist you. Hope to shop with you again soon. BASD Customer Service
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Bathrooms and Showers Direct have been…
Bathrooms and Showers Direct have been amazingly helpful, so efficient and so kind when my order had to be sent back. Would not use anyone else.
April 6, 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thanks for your lovely review. We are glad that we could help your return. We hope to shop with you again. BASD Customer Service.
Excellent stock price and delivery time
Excellent availability of stock, price and delivery times. Will definitely be using this company in the future!
April 6, 2022
Reply from Bathrooms And Showers Direct
Can't wait to shop with you again. Thanks for the review. BASD Customer Service.
Good quality and service and best of…
Good quality and service and best of all a good price
April 6, 2022
Reply from Bathrooms And Showers Direct
Glad we could meet your needs. BASD Customer Service.
Excellent timely service
April 2, 2022
Reply from Bathrooms And Showers Direct
Glad we could get your goods to you within a good time.BASD Customer Service.
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Sent wrong part first but immediately resent right one
Was sent the wrong part first but then they immediately resent the right part. Returning the wrong part was a bit wobbly but got there in the end!
April 1, 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Sorry for the inconvience. But glad we good to resolve the issue. Sorry it was abit wobbly :-) BASD Customer Service.
Ordered a towel radiator and shower…
Ordered a towel radiator and shower mixer. Both delivered on time, undamaged and have been fitted with no issues - good quality. Will happily buy from here again.
March 30, 2022
Reply from Bathrooms And Showers Direct
Thanks for the review. We look forward to shopping with you again. Customer Service.
Reply from Bathrooms And Showers Direct
Sorry for the faulty product. Glad we could resolve this in the end for you. BASD Customer Service.
Great web site very easy to find the…
Great web site very easy to find the item
Overall a good all round service.
March 29, 2022
Reply from Bathrooms And Showers Direct
Glad it was easy for you to shop with us. BASD Customer Service.
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Wrong parts delivered...
Wrong parts delivered...
Wont use again, looked bad on me as I was supplying this product to my customer...!
Nice in office, Just poor warehouse management
March 28, 2022
Reply from Bathrooms And Showers Direct
Good Morning Mr P,
I have reached out to you by email, but I just wanted to reiterate my apology.
Alongside the warehouse error, we were let down badly by DPD and I have raised your issues with our account manager.
Thank you for bringing this second problem to our attention.
Regards
Becky Ellis
Customer Service Manager
BASD
Reply from Bathrooms And Showers Direct
This is good to hear. Thanks for the review. BASD Customer Service.
All ways great service
March 26, 2022
Reply from Bathrooms And Showers Direct
Thanks :-) BASD Customer Service
The item as described and quick…
The item as described and quick delivery. Also, provided good customer support in allowing me to make a good decision.
March 24, 2022
Reply from Bathrooms And Showers Direct
Glad we could help you out. We hope to shop with you again. BASD Customer Service.
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Great customer service
Tap bought and sent out without delay, alas was wrong size (my mistake) so without hassle item accepted back, new order placed and happy customer. Big thanks to Afia who is very helpful and keeps you in touch with progress.
March 24, 2022
Reply from Bathrooms And Showers Direct
Nice to read that Customer Service kept you updated and you got what you wanted in the end. We all make mistakes :-) BASD Customer Service.
Exceptional customer service
Exceptional customer service. Afia was brilliant in helping me find the spare part for my FlushPlate. Quick replies. What more could you have asked for? Outstanding service overall
March 22, 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Thanks for your lovely review. Will be sure to let Afia know what you said. BASD Customer Service.
Customer service at its best!
We ordered a product from BASD and through no fault of theirs it was damaged when it arrived , by the carrier. It was replaced immediately without question, then unbelievably the carrier did exactly the same again with the replacement, again BASD replaced without question. One of the best customer service experiences we have ever had . Would highly recommend this fantastic company.
March 21, 2022
Unprompted review
Reply from Bathrooms And Showers Direct
Sorry to read that you had troubles at the beginning. But glad it all got resolved in the end for you. Thanks for sticking with us. Hope to shop with you again in the future. BASD Customer Service.
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