Been trying for weeks to obtain a physical copy of Pokemon Pokopia! My family absolutely loves the game, and we needed a second copy but getting it digitally from the eshop (that we’d never be able... See more
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Very nice place for playing magic and other tcg ,always going there for rcq .stuff is friendly and they serve coffee!
Since this shop opened and my kid learnt to play the card version of Pokémon he spends less time staring at his consoles and more time building decks, strategizing and playing with other real life pe... See more
Ben was very quick to acknowledge the order and call to discuss a potential stock issue, he then went far out of his way to contact his extended network to resolve the issue. The shipment was qui... See more
Company replied
Company details
Written by the company
Bath TCG is a small company setup to provide trading card games and accessories at affordable prices. We pride ourselves on our customer service and are happy to help with any questions you may have.
Contact info
Fullers Way, BA2 2UG, Bath, United Kingdom
- 07597 721064
- admin@bathtcg.co.uk
- bathtcg.co.uk
Great service, great stock.
Entered bath tcg's new shop this week and was super impressed, positive vibe from the lady behind the desk who was super helpful. And a great choice of products and stock levels. Everyone should visit.
February 16, 2023
Unprompted review
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Great Service
Legitimate. Ordered Pokemon Elite Trainer Box (ETB)
Great Service, prompt delivery and condition was excellent!
January 9, 2023
I had a problem with my order spoke to someone over the phone who sorted it out. They were very helpful. i was pleased my purchase
I had a problem with my order I called and spoke to someone who sorted it out quickly.
Everything arrived as promised. I was pleased with my purchase and the service I received.
December 19, 2022
Amazing customer service. Highly Recommend
Amazing customer service from Ben.
Ordered 2 items and 1 arrived damaged due to it being mishandled by the courier service.
Contacted Ben, he resolved the issue and initiated a replacement immediately.
Replacement arrived a couple days later, in perfect condition, and I’m 1 happy customer that will 100% be using BathTCG again.
January 12, 2023
Unprompted review
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Fast efficient service
January 9, 2023
Quick dispatch and brilliant service
Items were dispatched swiftly and they put up with my frustrations about the postal strikes without complaint. Couldn't recommend more, I'll be purchasing from them again.
November 30, 2022
Reply from Bath TCG
Hi Rin, thank you for your kind review. It means a lot at the moment with the way everything is. Thank you again for your patience and understanding during this time. Many thanks, Ben
Better than the competition.
Ben was very quick to acknowledge the order and call to discuss a potential stock issue, he then went far out of his way to contact his extended network to resolve the issue.
The shipment was quick, and far quicker than other sellers we ordered similar items from on the same day. Finally, but really not the main thing, his prices were better than anyone else we compared to for these items.
We will make use of Bath TCG's services again.
December 5, 2022
Reply from Bath TCG
Hi Roy, thank you so much for the kind review. It's great to hear you were pleased with the service provided and I look forward to helping you again in the future. Many Thanks, Ben
Items have not arrived and I have had…
Items have not arrived and I have had no comms despite several emailsb
December 10, 2022
Reply from Bath TCG
Hi Derek, I am sorry to hear your item has not arrived yet. As I am sure you are aware there are mass delays all across the Royal Mail network due to the strikes which have caused massive backlogs at depots. All I can do at this moment in time is to be patient.
As for your e-mails, I have only had the one from yourself and I responded the following day, I am sorry I didn't get back to you on the same day but it has been a very busy time for myself.
Please do reach out to me should you require any further support.
Many Thanks,
Ben
Bath TCG
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Excellent Service
Went the extra mile to procure an item for me. Friendly, efficient and communicative.
November 30, 2022
Amazing customer service and prices
Absolutely amazing customer service; Ben responded extremely quickly to my email and addressed the issue straight away. Prices are extremely competitive too!
November 30, 2022
Unprompted review
Amazing customer service
Amazing customer service
Item arrived damaged due to poor currier service. NOT the suppliers fault. Stephen was amazing. I’ve never had such quick customer service and on a weekend!! 5 Stars
November 26, 2022
I would have given a 5*,but I was…
I would have given a 5*,but I was disspointed when I chased my order and no one got back to me
November 15, 2022
Reply from Bath TCG
Hi Stephen, I am sorry to hear you never had a response. Could you please send me the details and date the chase was sent and I will look into it. I just checked my e-mails now and can't find anything so want to make sure no errors my side are preventing customers from reaching out to me. Thanks, Ben
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Really happy with my purchase
Really happy with my purchase, delivered quickly and it good condition 😊
November 15, 2022
Great service from Bath TCG
Great service from Bath TCG, item arrived in fast time and perfect condition, would definitely recommend.
November 10, 2022
Product description and delivery were…
Product description and delivery were spot on. Cards arrived in good condition and on time
November 7, 2022
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Fantastic friendly group and shop
Fantastic friendly group and simple purchase for the event ticket. Would recommended.
Welcoming people and a great range of boxes and cards for sale.
November 2, 2022
Great customer service
My order was lost by royal mail but Ben quickly got a replacement sent out to me. Great customer service.
November 3, 2022
Reply from Bath TCG
Hi Harry, I am sorry your parcel hasn't arrived yet. As you're aware the disruption with Royal Mail is causing delays and I have agreed to send you a replacement order as yours has not arrived yet. This is being shipped tomorrow and I have upgraded it to 1st Class Signed For. The reason you didn't have tracking for your order is because the service you paid for doesn't provide it. As detailed in our policies it is down to the customer to ensure that they select a suitable shipping option. Usually, the service you have chosen wouldn't be an issue.
Hopefully your replacement arrives in good time and you are satisfied with the resolution given and timely responses given.
Many Thanks,
Ben
Bath TCG
Fantastic overall
Fantastic with communication, very kind and helpful.
I got exactly what I wanted, in a suitably sized box. Furthermore, nothing was damaged or worn.
October 5, 2022
Reply from Bath TCG
Hi Nicholas, I'm pleased to hear that you were happy with the service and products provided. Thank you for choosing to trust us with your order.
Ben
Bath TCG
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