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3.8

Great

TrustScore 4 out of 5

14 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Salon Using Aliexpress Device

Was sold a HIFU treatment which used a glove-like device that the therapist used on my face. I reacted very strangely around my chin, but was told this was normal. I had 3 treatments over a few months. This treatment is now being called “tripolap” by the salon and they have revised their description to calling it an RF, EMS, ultrasound and LED device.

The device is from aliexpress and costs $100- $200. It’s untested and will not meet Australian standards. I seriously caution anybody going to the salon.

March 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Totally Amazing from when you walk in

From the moment you walk in the experience commences. Beautiful atmosphere with a warm welcoming. My Glow Cell Treatment was totally all it was to be, the whole treatment was amazing and the results say it all. I noticed instant results. Thank you for the whole experience I will definitely return and refer many.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy with the service Elena…

I am so happy with the service Elena offers, it's extremely excellent service. From the first time I had my tripolap and now pure sense treatment i have been a very satisfied customer. Money worth spending. I would highly recommend it , my face looking better. Five star service.

June 1, 2024
Rated 5 out of 5 stars

Extraordinary buffet of the best skin…

Extraordinary buffet of the best skin care for the face .Amazing results immediately after the treatment. Elena's hands are like magic , she is like a skin fairy that does all sorts of beautiful things on your face and the best skin and face massage . Love this experience and cant wait to come back again.

June 7, 2024
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Rated 2 out of 5 stars

Not a pleasant experience

I personally didn't like the experience, the treatment was paid with cash as requested by the owner which to be honest is sketchy.
On top of that , the handling of my head during the facial was a headache. They aren't careful were very agreesive .I didn't know what they were doing to my face as they were speaking full Vietnamese AND they were recording me during the facial without my permission.

May 3, 2024
Rated 5 out of 5 stars

Beautiful new salon and experience

Beautiful new salon, the therapists are so kind and inviting and make you feel comfortable throughout. Had a beautiful facial with the whole process explained and my skin felt and looked incredible after. would highly reccommend

May 3, 2024
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Reply from BB Factory


Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at our new salon. Creating a welcoming and comfortable atmosphere for our clients is our top priority, so we're delighted that you felt at ease with our therapists. It's fantastic to hear that you had a beautiful facial and that the process was explained to you thoroughly. We're overjoyed that your skin felt and looked incredible afterward! Your recommendation means the world to us. We can't wait to welcome you back for another pampering session soon!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. High recommend. The owner of this spa is so beautiful, I wish I could be as beautiful as her.

May 7, 2024
Unprompted review
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Reply from BB Factory

Hi Ratalia, Thank you so much for your kind words and recommendation! We're thrilled to hear that you had an excellent experience at our spa. Your compliment about the owner is truly heartwarming, and we're sure she would be touched by your words. Remember, beauty comes in many forms, and we believe you're beautiful just the way you are! We look forward to welcoming you back for more wonderful experiences in the future. If you ever need anything or just want to chat, we're here for you!

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Rated 5 out of 5 stars

All is good

All is good, excellent experience

March 31, 2024
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Reply from BB Factory

Antonio, your recommendation has been incredibly helpful for our growth. We look forward to seeing you soon.

Rated 5 out of 5 stars

Really lovely experience

Really lovely experience
I had a great facial and felt so relaxed. I also received some very helpful information regarding my skincare which has really helped following the facial. Would definitely recommend. Beautiful clinic space!

April 7, 2024
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Reply from BB Factory

Hi Eloise, your comment was very helpful for our business growth. Thank you and we look forward to seeing you soon.

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