I wasn’t happy with the print on the two scarves I ordered (bad representation on the website). When I reached out twice to customer service for a return label and refund, I never received a response... See more
Company replied
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Still have not received my package as of 6/25 I keep getting messages from Delivery Service that they don’t have the correct address. My correct address is on my order. I have emailed them to reinfo... See more
Company replied
Coloration of my new scarf is beautiful. It’s extremely lightweight which may be good since neck-tied scarves tend to get hot.
I have not had the opportunity to wear it, yet. My granddaughter’s wedding is coming up. The shawl is simply beautiful. It is elegant and so tasteful, I’m looking forward to the day I get to wear it.... See more
Company details
Written by the company
At BCHICU, our philosophy is simple: Be Chic You, in Real Silk. We are dedicated to offering only 100% pure silk products, ensuring that our customers experience the unmatched luxury and comfort that Chinese silk is known for. What sets BCHICU apart is not just our commitment to quality, but also our attention to detail. Every product in our collection is thoughtfully designed, drawing inspiration from art, history, and meaningful cultural stories. We offer a wide range of silk products to suit every taste and occasion, all made with the highest standards. Mulberry silk, often called the "queen of textiles," is renowned for its luxurious softness, strength, and natural sheen. Originating in ancient China over 5,000 years ago, the story of this silk begins with the cultivation of mulberry trees, whose leaves are the exclusive food of silkworms.
Contact info
Hong Kong
- service@bchicu.com
- bchicu.com
3.3
Average
20 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Poor Quality and Customer Service
I wasn’t happy with the print on the two scarves I ordered (bad representation on the website). When I reached out twice to customer service for a return label and refund, I never received a response back. It’s disappointing to know their quality and customer service are extremely poor.
December 29, 2025
Reply from BCHICU
Dear Customer,
We are sorry to hear the prints weren't to your liking. Please rest assured that all BCHICU products are crafted from 100% pure silk, and we stand by our quality.
Regarding your refund, we did reply to your emails with a partial refund offer to keep the items, but we haven't received a response. If you would still prefer a full return, please reply to our last email and we will arrange it immediately.
Beautiful silk fabric!!!
Beautiful silk fabric. Lovely gift box delivery. Worth the price!!!
December 19, 2025
Coloration of my new scarf is rich and beautifully printed.
Coloration of my new scarf is beautiful. It’s extremely lightweight which may be good since neck-tied scarves tend to get hot.
September 18, 2025
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Reply from BCHICU
We’re sorry to hear the product size was disappointing. The item you ordered is accurately labeled with its size, and we strive to ensure our products are true to the dimensions shown. Our pricing reflects the high quality of materials and craftsmanship that go into every piece. We truly value your input and hope to better meet your expectations in the future.
Nice little scarf
Nice little scarf but took forever to arrive and tracking was very poot.
August 13, 2025
Reply from BCHICU
Thank you for your feedback. We're glad you love your new scarf, and we sincerely apologize for the long wait. As you noted, it can take 2-5 days for us to prepare your product and another 6-11 days for it to be on the way.
I have not received my purchase
I have not received my purchase . I ordered on August 9, today is August 23.
August 9, 2025
Reply from BCHICU
We are so sorry for the longer than expected delivery time. We understand your frustration. We are glad to see you've received your order on August 25th, and we truly hope our real silk product was worth the wait.
Reply from BCHICU
We're truly sorry to hear about your delivery experience. We understand the two-week wait felt long for your order, which was placed on July 27th, shipped July 30th, and successfully delivered on August 10th. This timeframe was indeed within the estimates provided on our product and checkout pages. We appreciate your feedback and are always working to improve!
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A beautiful accessory
I have not had the opportunity to wear it, yet. My granddaughter’s wedding is coming up. The shawl is simply beautiful. It is elegant and so tasteful, I’m looking forward to the day I get to wear it.
July 5, 2025
Still have not received my package as…
Still have not received my package as of 6/25
I keep getting messages from Delivery Service that they don’t have the correct address. My correct address is on my order. I have emailed them to reinforce this. Supposedly will be delivered today. If not I want to be refunded. This is ridiculous and unacceptable.
June 16, 2025
Reply from BCHICU
We're sorry for the trouble caused. The carrier marked the address as incorrect, though your order details were correct. It’s since been delivered, and we hope it arrived safely. In the future, feel free to contact us anytime the delivery service reaches out — we’re happy to help push the process along.
Easy order process
Easy order process, item arrived in timely manner, and the item was as it was presented on website. Thanks BCHICU!
May 8, 2025
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I ordered a scarf on 5/10
I ordered a scarf on 5/10. It still has not arrived and the order status does not tell me when it will arrive. It showed it was in Syracuse 2 days ago (I live near Syracuse). It now shows it is in Florida. I can find no phone number to call you andI started a chat but no one responded.
May 13, 2025
Reply from BCHICU
We’re very sorry for the delayed reply and for the frustration you’ve experienced. Your package was correctly moving through New York and even reached Syracuse, but its rerouting to Florida is clearly an error. We’ve already contacted USPS to investigate and will keep you updated. Please feel free to reach us anytime at service@bchicu.com — we’re here to help and will respond promptly.
I received the scarf and it was cheap…
I received the scarf and it was cheap fabric, very thin and “printed” on one side . I immediately asked to return it. They refuse to take it back for any reason . It is way over priced for what I received. The company does not respond for return requests
March 28, 2025
Reply from BCHICU
We're sorry to hear you were disappointed with your purchase. Your initial return request cited a timing issue, and as the order was processed and delivered within the stated timeframe (2-day processing, 6-day shipping), we explained via email why it didn't meet our return policy. You've since submitted a new request regarding quality, which we are currently reviewing. We appreciate your patience and will follow up shortly.
The colors on the scarf are not as…brilliant as in the picture
The colors on the scarf are not as brilliamt as in the photo.
February 27, 2025
Reply from BCHICU
We're sorry to hear the scarf didn’t meet your expectations. While we do our best to present accurate colors in photos, slight variations can occur due to lighting and screen settings. We appreciate your feedback and are always working to improve both our products and presentation.
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Ordered two scarves
Ordered two scarves, only received one. No response from your customer support team to my email.
February 15, 2025
Reply from BCHICU
We're sorry to hear that one of the items from your order BU****09 was missing. This shouldn't have happened. We're looking into this with our shipping partner and will follow up with you shortly to resolve it.
Silk Scarf Heaven
Silk Scarf Heaven
I'm obsessed with my silk scarf from BCHICU! It's soft, elegant, and looks great with anything. Totally worth the purchase!
December 10, 2024
Unprompted review
It is such a beautiful silk scarf
It is such a beautiful silk scarf, a wonderful color pink.
Your communication about arrival dates was very helpful and it arrived in a timely way.
December 20, 2024
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