BDS Drainage Reviews 159

Not responding to my multiple requests for photos they promised they were taking throughout for us to submit to the insurance company. Also ignoring my request for a detailed breakdown of the astronomical bill. Neither of these should be much to ask after forking out £11,400. I am strongly starting suspect they have totally ripped me off.

Waste of time. They advertise that they assist with garden drainage in the Essex area yet after contacting them by phone and email and sending photos of the issue, I heard absolutely nothing.

If you don't want to help people in Essex then don't advertise up here.

I wouldn't even waste my time contacting them again

Booking was made and told the engineer will be between 6-8pm. Nothing came and chased it 4 time and receptionist said she will call back on a time. She never did. Eventually the engineer call at 10pm saying he doesn't know what time he will be able to come. So rebooked it for next morning from 10-12. Same again, no engineer or call by 12 and chase them. Same girl answered and said she will call back with an ETA. No call back so I cancelled and booked another company who came at the time they said.

If you can't fulfil a time slot, they should say so and not waste customer's time. Never call these guys if you have an emergency! Appalling customer severe and organisation.

Excellent result. A difficult ongoing issue that needed digging down a metre. All done quickly and efficiently.

I have already written a review about this company when I used them back in 2020. The blockage issue came back few days ago so it was obvioulsy not properly solved by BDS 12 months ago and I called another company as I didn't want BDS staff to come anywhere near my property again. Well what a difference in service and in price (it was fixed price incl VAT all inclusive) to solve the kitchen/bathroom blocage. I can only re-iterate that BDS is a dishonest company in the way they apply the charges by the 1/2h, excl VAT and excl machinery (but they charge machinery even when not in use) and using dishonest staff lying about what time they started the job and using various time wasting tactics to make sure you go over the next 1/2h. Whilst BDS charged me £432 for the simple job over a year ago, today with this other company I paid about £145 for the exact same job, yes that is about only 1/3... Avoid this company if you can unless of course they have changed their behaviour. When I complained last year they obviously told me to contact them to solve the issue but they never returned my calls nor replied to my emails.

It's been 2 weeks since the work was done. BDS (Brian and Stuart) did a great job, and fixed all the issues. Very happy with the service!

Scott was quick and sorted the problem out for me in no time at all. Very pleased with his work and professionalism. Thank you.

Had Stuart round today, very knowledgeable and friendly! Great ideas looking forward to the pictures and quote.
Glen

The team attended at very late notice, and provided great suggestions to our issue. Would definitely recommend.

Replaced our toilet and cleared drains. Communication with Bill was very good. Solved the issue we were having with a horrible smell for years. Thank you.

We were so impressed with your company, their efficiency and their work done.
Many thanks.
Lord and Lady Levy

I would just like to say a big thank you to the BDS team. We had a blocked man hole and the smell was terrible, but thanks to these guys my issue has been resolved at a fair price and the smell has gone.

The lady on the other side of the phone was unhelpful and rude when trying to resolve an issue

Overall unhappy with their service

Rubbish! Never showed up after ringing several times about an urgent issue. Don’t trust them!

Terrible. 2 no shows, constant drivel about updates which never happen.

Called bds arrived quickly engineers were polite and very professional We would highly recommend this company to anyone and will be using them in the future I can’t thank them enough for all of their hard work thank you BDS

Terrible service! Took many no-shows and having to endlessly chase and tell-book the guy before being handed a hugely inflated bill of £1800 to clear blocked drains. The guy refitted some pipe parts which he sprayed with bright white paint, awful finish. Said he’d return to fill some cracks in the plaster (which I was charged for) over 3 weeks ago and he’s been a no-show on these bookings too. Now when I call, both numbers are not recognised. Whatever you do, find another provider. These guys are total crooks.

I left a review back in May. I wanted to confirm that no-one from BDS bothered to reply to my emails or return my calls regarding my complaint about their overcharging methods, even though I was told someone would revert to me. I can only assume that this is their business model, trying to extract as much money from honest customers with dishonest practices (even lying to customers in my experience) not caring one second if these customers will come back.

Unreliable and perhaps dodgy business practices? Hard to know at this point but it's looking that way. Job done to an ok standard in October 2019 (costing over 4k), but had problems a few weeks later. Communicated this right away multiple times to multiple people. Has taken MONTHS to get someone back on my property to investigate, even before lockdown. Since lockdown ended in June I still cannot get BDS to actually schedule someone to come take a look. Promises made, nothing delivered. Happy to change this review if they ever return to do what should have been fixed in November 2019.

P.S. that BDS finally responded to my review in April 2021 (9 months after I posted this in November 2020) speaks volumes of their customer service. Avoid them.