Beards & Daisies Reviews 

12,329
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and health of the plants, often noting they are beautiful, well-established, and arrive in excellent condition. Many also highlight the superb and careful packaging, which ensures plants arrive in perfect condition. Customer service is consistently praised for being exceptional, helpful, and quick to resolve issues, with many appreciating the personalized approach. However, some customers also noted issues with delivery, including delays, packages being left at incorrect addresses, or a lack of tracking information. Additionally, some people mentioned receiving products that were damaged, did not match online descriptions, or had sizing discrepancies. Though some experienced unhelpful customer service responses or issues with return policies for faulty items.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick arrivals, well-packaged... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, politeness, and... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and speed of placing an order and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a Monstera (which is huge and very beautiful) Unfortunately the pot came broken, but was dealt with extremely quickly and efficiently by Ash. Will be ordering again. Can highly recommend :-)

Rated 5 out of 5 stars

We had vouchers at Christmas for Beards & Daisies and used them to buy some plants to be potted in the garden. They arrived quickly; superbly packaged and the plants were each in such excellent condi... See more

Rated 5 out of 5 stars

What an amazing company! I ordered some plants with pots as a birthday gift, but they were sent to my old address. I called support and within minutes they had credited my account so I could re-order... See more

Rated 5 out of 5 stars

Beautiful healthy plants and great customer service after disappointingly the courier left my plants at the wrong address. Not the fault of Beards and Daisies I hasten to add. Beards and Daisies sorte... See more


Company details

  1. Garden Center
  2. Flower Delivery
  3. Living Room Furniture Store

Written by the company

Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(12,329)

1,262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful flowers and great customer service

This is the second time I’ve ordered from beards and daises now and on both occasions I’ve been impressed by the quality of the plants and different choices of vases. On my second order, one of my plant pots was smashed by the courier and Ash from the customer service team quickly resolved my issue and agreed to send out a replacement vase. Will definitely be ordering again, thank you :)

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. There was an issue at our end with the concierge at my daughter’s flat not accepting the delivery. Beards and Daisies customer service were amazing. Answered my email within 2 hours and sorted it all out for free! Customer service like that is really rare these days and plants look great too! Can’t rate this company highly enough 😀

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

First time using this company and I’m…

First time using this company and I’m very impressed. The cowboy cactus was exceptionally well packaged and not a grain of soil came out during transit. The item arrived on the correct day selected for delivery and it has made the perfect birthday present.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new Pothos

I absolutely love my new Pothos! She's beautiful & so much more established and bigger than I thought!! I'm absolutely in love!!! 💕💕 Such lovely customer service! I will be back for more! 🙏🏾💕

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

One of the items from my order was out of stock, and I was contacted promptly to offer me a choice of resolutions including a replacement item or a refund of the out of stock item. Their customer service was incredibly prompt and friendly. One item (a plant pot) broken in transit and I emailed them to let them know. I received shipping confirmation of a replacement pot within a few minutes of emailing, and an email to confirm the same shortly afterward. Amazing service.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the wrong trees for my…

I ordered the wrong trees for my husbands birthday
I sent an email asking for the order to be amended which they did quickly and efficiently and reimbursed the difference swiftly
Great customer service
I would definitely recommend and I would also order from them again with no hesitations
Sherralyn cooper

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

I am really glad to have such lovely…

I am really glad to have such lovely plants from Beards & Daisies, I also would like to thank the customer service tram for their support, I had issues with one of my plants and they replaced it for me with another one and with free shipping! They fo really care about their customers. Thank you, and later on I will try another plant soon.xx

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

The first plant was of poor quality and…

The first plant was of poor quality and I was surprised because all previous orders have been of excellent quality. I contacted customer services and sent a photograph and in no time they replaced the original plant with a different one which is of exactly the quality I expect from B&D. Couldn’t be happier with the plant and with the way my complaint was dealt with. Excellent customer service .

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Issue resolved within 24 hrs, no quibble, nothing too much trouble. Will definitely be using beards and daisies again

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Super packaging and quality!

I have ordered several times from B&D and i have never been disappointed. I have also ordered from various other online plant shops but none match the professionalism in packing and quality.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Kentia palm and pot.

WOW. Bought a kentia palm and pot and they are fantastic,very well packed and recieved next day.I knew palm would be large,but its massive,fills up my bay window gap perfectly love it and spreads out well too,pots also good and goes really well with palm,excellent overall items and service,thank you.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service when one out of my plants started to deteriorate. Sent out a replacement the next day. Will definitely be using this company again.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great Plants and Outstanding Support

I ordered a variety of plants, and most of them arrived in perfect condition. Unfortunately, one plant was slightly damaged during transit, but the customer service team responded quickly and resolved the issue within a few days. They were friendly, professional, and apologetic throughout the process. I would absolutely order from Beards & Daisies again!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great after sales service.

Great after sales service.
A relatively minor issue resolved quickly, amicably and very professionally. Well done and thank you Vanshika.
A delight to deal with Beards and Daisies.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

All the flowers are dead

The plant I ordered arrived today, however all the flowers are dead. A total rip off sadly, tried calling the company and no one is picking the phone.
An experience not to be repeated, I am afraid.

July 3, 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Gracinda,

We're so sorry to hear that your experience didn't meet your expectations. This is certainly not the level of service we aim to provide, and we completely understand your disappointment.

I can see that you've been in touch with our Customer Care team. Thank you for giving us the opportunity to assist you.

We sincerely apologise again for your experience and appreciate you taking the time to share your feedback, as it helps us continue to improve.

Rated 4 out of 5 stars

Beautiful Plants great CS

Ordered a Monstera (which is huge and very beautiful) Unfortunately the pot came broken, but was dealt with extremely quickly and efficiently by Ash. Will be ordering again. Can highly recommend :-)

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. The website is really clear and easy to use. The range of plants and gifts is brilliant and good quality. The customer service was excellent in sorting out a delivery problem. Useful to be able to nominate a delivery date.

July 1, 2026
Unprompted review

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