On 12/16/2025, I ordered 2 Labubu dolls for my grandchild for Christmas. Since, these dolls did not arrive for Christmas, on 12/26/2025, I sent an email inquiry about my order to bearrus.com. and rec... See more
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I ordered 2 labubus from here and initially was sent a tracking number showing a package was on it's way. Then when I didn't receive it after a week and a half passed, I tracked it again and it sent m... See more
Company replied
Placed an order June 23rd. Their site made it appear that this was a NY based company. Much to my surprise, when we received the tracking information, it was 'shipped' from China. I immediately que... See more
Company replied
My daughter had been waiting for her Labubus for over two weeks and when she opened them, she immediately recognized they were fake. She knew they were fake because the ears,feet,and hands don’t loo... See more
Company replied
1.5
Bad
80 reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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I received three fake Labubu’s
I received three fake Labubu’s, have tried reaching out to the company via email and just get a generic response. One of the Labubu’s was ripped down the back. I’m contacting my credit card company as well as the FTC.
July 25, 2025
Unprompted review
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Scammers!
Rip off! They are selling fake La Bubu’s and claiming them to be real. I hate crap like this. They are selling them for about the same price. Do yourself a favor and just go through Pop Mart. My poor little girl was so disappointed. Those toys aren’t worth $1!
July 28, 2025
Unprompted review
Reply from bearrus
Hi Tara
We’re really sorry to hear your daughter was disappointed. That’s never the experience we want anyone to have.
We want to look into this properly. Could you please share your order ID and clear photos of the items you received? Once we have that information, we’ll review it and offer a solution if something went wrong.
Our team takes quality concerns seriously and we’ll do our best to make things right. Looking forward to hearing from you.
Bear R Us Customer Support
I recently made an order and they put…
I recently made an order and they put in the wrong shipping address and said that they will not change nor give me a refund for their mistake. This is definitely a scam. No one should make a purchase from this website
July 28, 2025
Unprompted review
Reply from bearrus
Hi Parker
Thanks for reaching out. We’ve checked your order and the tracking number SDH0073410543 shows that it is already in transit.
According to our system, the shipping address provided at checkout was Charlotte, North Carolina 28208. Could you please confirm if this is correct? If there was an error or mismatch, we’re happy to investigate further.
We absolutely want to ensure your order reaches you correctly and will work with you to sort this out. Please reply with your correct address or contact our support team directly so we can assist you faster.
Bear R Us Customer Support
It's been over 15 days and no delivery…
It's been over 15 days and no delivery or correspondence from the site. A phony tracking number that never has the right information. The dolls are swimming from China. Do not order from them. Credit card rip-off.
June 29, 2025
Unprompted review
Reply from bearrus
Hi Aay
We’re sorry to hear you haven’t received your package yet. We understand delays can be frustrating, and we want to help sort this out quickly.
Please share your order ID so we can check the tracking details and provide you with the most up-to-date status. All tracking numbers we issue are real and active, and we’d be happy to resend the full tracking history if needed.
Bear R Us Customer Support
Not real labubus
My daughter had been waiting for her
Labubus for over two weeks and when she opened them, she immediately recognized they were fake. She knew they were fake because the ears,feet,and hands don’t look like real labubus. The color of the material is darker. They do make the wrapping and the box look legit.
July 27, 2025
Unprompted review
Reply from bearrus
Hi Lizzy
We’re sorry to hear you and your daughter were disappointed with the Labubu figures. We take product quality seriously and only ship items that match the photos and descriptions provided.
To better understand what went wrong, could you please share clear photos of the items you received along with your order ID? This will help us investigate and offer you the appropriate resolution.
We're here to help and will do our best to make it right once we have the details.
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Do not order from here
Do not order from here . A true scam. I’m doing a dispute as we speak never even got a “product “ I thought would be real and read this site was terrible ..I have two packages that never came but they sure got my money .
July 1, 2025
Unprompted review
Reply from bearrus
Hi B Remy
Thanks for your message. We understand your concern and want to clarify that your order is already in transit and should arrive soon.
Please check your email for step-by-step tracking updates that were sent after your order was processed. If you didn’t receive them or can’t find them, just let us know and we’ll resend everything right away.
We’re here to make sure you get your package and are happy to assist further if needed.
WTF?!?!?!
I ordered 2 Labubus back on 4 July and it is now 25 July. Now the website isn't even working??? If I just got scammed, I'm going to have a B.F!!! IYKYK
July 25, 2025
Unprompted review
Reply from bearrus
Hi Josh
We totally understand your frustration and want to assure you that your order is not lost or delayed beyond expectation. Your package with tracking number SDH0073008789 is already in transit.
The latest tracking update shows it departed the USPS Metro NY Distribution Center on July 27 at 04:25 AM, so it’s on the way and should be delivered soon.
Also, we’ve just checked and can confirm that our website is working normally. If you're having trouble accessing it, please try clearing your browser cache or opening it in a different browser.
Let us know if you’d like us to resend your full tracking history by email. We’re here to help you get your order without stress.
Fake Labubu
After waiting for about 3 weeks, I finally received my Labubu only to find out it was a fake. Do not buy from this company. Total scam!
July 24, 2025
Unprompted review
Reply from bearrus
Hi Lisa,
We’re sorry to hear you’re unhappy with your order. Could you please clarify what you mean by “fake”? If you believe there’s an issue with authenticity, we’d like to investigate it thoroughly.
Please send clear photos of the item you received along with your order number to info@bearrus.com. Once we review the details, we’ll get back to you with a resolution.
Thanks,
Bear R Us Customer Support
I ordered from this site and got an…
I ordered from this site and got an envelope with a piece of cardboard in it!!!!
June 30, 2025
Unprompted review
Reply from bearrus
Hi Paula,
That definitely doesn't sound right, and we're sorry you received something that wasn’t what you expected. To help us look into this, could you please share your order number and a photo of what you received?
Send the details to info@bearrus.com and we’ll make this right as quickly as possible.
Thanks for flagging it,
Bear R Us Customer Support
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Went silent after charging me
I ordered a labubu more than 12 days ago and two days after ordering, it said it shipped. I awaited a tracking number, and none ever came. Now when I click order details, it tells me that the page is not available. Is this a scam? I emailed their support but have not gotten anything back from them.
July 14, 2025
Unprompted review
Reply from bearrus
Hi Gabriela,
Thanks for bringing this to our attention. We completely understand your concern.
We’ve checked on your order and it’s currently in transit. According to USPS, your package departed their Jacksonville, FL facility on July 24 (tracking number: SDH0073111545). You should be seeing movement.
If the tracking page doesn’t load, try copying and pasting the tracking number directly into the tracking website. Still stuck? Reach out to us at info@bearrus.com and we’ll help right away.
Thanks for your patience,
Bear R Us Customer Support
Buyer Beware - definitely a scam
Placed an order June 23rd. Their site made it appear that this was a NY based company. Much to my surprise, when we received the tracking information, it was 'shipped' from China. I immediately questioned this and whether the product was legitimate or a counterfeit knockoff. Several days later I got a reply that did not answer my question, nor did the tracking ever update to indicate the order was shipped. A month later - still no update on shipping. Disputed the charge as a scam.
June 23, 2025
Unprompted review
Reply from bearrus
Hi Rich,
We hear you and we’re really sorry this was your experience.
You’re right that our warehouse partnerships include fulfillment from China, and we clearly need to make that more transparent upfront. That’s on us. Your concern about legitimacy is understandable, but we want to assure you that our products are original and meet the exact specifications shown on our site.
That said, the lack of tracking updates and the vague reply you received are unacceptable. We’re reviewing your order and support exchange internally to make sure this doesn’t happen again.
Since you've already disputed the charge, your bank should finalize the refund shortly. But if you'd still prefer a replacement or want us to verify product authenticity, feel free to reach out directly to info@bearrus.com with the subject "Order Concern: Rich Gordon"
Thanks for holding us accountable.
Warm regards,
The Bear r us Team
Disappointed Momma ...
I placed an order on June 25th for the 6 pack of Big Into Energy Exciting Macaron Labubus, the money was taken out of my bank account the same day. I received an email on July 4th saying that my order had shipped but when I click the "Track your order", it just goes to a blank page. I emailed the company about the tracking but only received a blanket response about shipping being 14-21 days. It is now July 22nd and I have not received the order. My daughters birthday is on the 31st and now I have to scramble to try to find another gift idea. Really disappointing.
June 25, 2025
Unprompted review
Reply from bearrus
Hi Kelli,
Thanks for sharing this, and we’re really sorry about the stress this has caused especially with your daughter’s birthday coming up.
Your order (tracking number SDH0072193223) is currently in transit and on its way. We completely understand how important the timing is, and we’re keeping an eye on it to make sure it arrives as quickly as possible.
Still having trouble? Email us at info@bearrus.com and we’ll help right away.
We genuinely appreciate your patience,
Bear R Us Customer Support
The Product is Good
I placed an order on July 4 2025 for the 6 Pack Spot Labubu 3.0 Front High Energy Vinyl Plush Series Blind Box with order ID SL2327. It was delivered on July 20, so the delivery took 16 days in total.
The product is good and exactly as described. The figures look just like the photos and I’m happy with what I received. That said the packaging could be improved. It wasn’t damaged but felt a bit light and not very secure. Also if possible I’d suggest reducing the delivery time to around 10 days. Overall the product is solid but there’s room to improve on speed and packaging.
July 20, 2025
Unprompted review
Reply from bearrus
Thanks for your thoughtful feedback, Mohd. We're glad to hear you liked the product and that it matched your expectations. We also appreciate your suggestions, speed and packaging are both areas we're actively working on improving.
Sixteen days is longer than we’d like for delivery, and your note about the packaging feeling a bit light is helpful. We’re taking both points seriously and will be reviewing them with our fulfilment team.
Thanks again for the review and for helping us get better.
Bear R Us
Customer Experience Team
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DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. I still have not received my order from JUNE and they said they refund us 2 weeks ago and have received no refund. Do NOT order.
June 15, 2025
Unprompted review
Reply from bearrus
Hi Melissa,
We’re really sorry to hear this hasn’t been resolved yet. That’s not the experience we want you to have, especially if you were told a refund was already processed.
To help us look into it right away, could you please share your order ID or the email address used at checkout? We’ll check the refund status and get back to you as quickly as possible.
You can also email us directly at info@bearrus.com if that’s more convenient.
Thanks for your patience,
Bear R Us
Customer Experience Team
Reply from bearrus
Hi Lissa,
Thanks for reaching out and sharing your order number. Just to clarify, it looks like there might’ve been a small typo. The correct order ID is BRU-SL-5555, not 5L. We see that you placed the order on July 11, 2025, and it’s currently in transit to Colorado 80634, United States.
We’d love to help get this sorted for you. Could you let us know exactly what issue you’re facing? Whether it's a tracking concern, delay, or something else, we’re here to assist.
You can also email us directly at info@bearrus.com if that’s easier.
Thanks again for your patience,
Bear R Us
Customer Experience Team
This company is a scam!
I ordered a few things for my daughter's birthday. My order was placed on June 27th. I finally received a tracking number, but that was AFTER I TRIED TO CANCEL MY ORDER AND ASK FOR A REFUND. It's now July 18th, and it's beginning to look like I was scammed for $70! The tracking info takes me to some crazy website with no information at all. DON'T MAKE THE SAME MISTAKE I DID!! DO NOT BUY FROM THIS COMPANY
July 16, 2025
Unprompted review
Reply from bearrus
Hi Alaina,
We’re really sorry to hear about your experience. That’s absolutely not the kind of service we aim to provide, and we understand how frustrating this must be; especially with your daughter’s birthday involved.
We’d like to look into this immediately and make it right. Please email us at info@bearrus.com with your order number and any tracking info you received. We’ll investigate what happened and do our best to resolve it as quickly as possible.
Thank you for bringing this to our attention. We take feedback like this seriously and are working to ensure it doesn’t happen again.
Bear R Us
Customer Experience Team
.....H
I ordered from Bears R Us on July 4 2025 my order ID was SL-2694 and received the package today July 18 2025. It took around 14 days to arrive. At first I was a bit anxious because I couldn’t track the order for the first two days. On the third day I received a tracking link from 17track net and it worked properly from then on. They kept me informed through email at every stage including confirmation dispatch tracking updates and delivery.
The package was delivered right to my doorstep. It was well packed and the doll inside looks exactly as described.
Even though the delivery took a bit longer than expected the communication was clear and the product quality is good. Overall I’m happy with the purchase.
July 18, 2025
Unprompted review
Reply from bearrus
Hello,
Thanks for your feedback. Happy to hear the package arrived safely and you're pleased with the product. Sorry again for the early tracking issues really appreciate your patience. We're working on improving our tracking system, and your input helps. Have a great time.
Best,
The Bears R Us Team
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Pissed!!!!!!!!
Pissed!!!!!!!!
I bought 2 dolls have not yet received anything then came on here to find out all of this is bullshit... I want my money back. My daughter was expecting these for her birthday!!!!! I will be contacting my bank if I cannot get a response back!!!
July 16, 2025
Unprompted review
Reply from bearrus
Hi Kayla,
We're truly sorry to hear about your experience and understand how frustrating this must be especially with your daughter’s birthday involved. Please accept our sincerest apologies for the delay and any distress it may have caused.
We’d love to resolve this for you right away. Could you please email us at info@bearrus.com with your order number and full name so we can urgently investigate the status of your order? Our support team is on standby and will prioritize your case.
At Bear r us, we care deeply about our customers and their expectations, and we’re committed to making this right—whether that’s locating your shipment or issuing a full refund if it hasn’t been fulfilled.
Thank you for your patience, and again, we’re truly sorry for any disappointment caused. We hope to turn this around for you as soon as possible. 🐻💛
Warmly,
The Bear r us Team
📧 info@bearrus.com
🌐 https://bearrus.com
Labubu no communication no show
order placed july 6th.it was confirmed and credit card billed the next day. received confirmation with no track # or ship info.
went online appears reviews indicate this is a scam company.
its been 9 days and the kids are driving me crazy
time to call my credit card company
July 6, 2025
Unprompted review
Reply from bearrus
Hi Ted,
We’re truly sorry to hear about your experience and completely understand your frustration especially with kids eagerly waiting and no updates in sight. That’s not the experience we want anyone to have.
Please rest assured that Bear r us is a real business, and we take all concerns like yours seriously. If you haven’t already received a response, we kindly ask you to email us at info@bearrus.com with your order number and name we’ll prioritize your request and work on getting you tracking details or a refund right away.
We understand how delays and silence can feel like being left in the dark, and we’re committed to turning this around for you and your family.
Thanks for your patience, and again we’re so sorry for the inconvenience this has caused.
Warm regards,
The Bear r us Team
📧 info@bearrus.com
🌐 https://bearrus.com
FAKE
Do not order Labubu from this site! First, it takes about 3 weeks for the item to arrive. Second, they sell fake Labubus. My daughter was so excited when she received it just to be disappointed when she realized it was a fake.
July 14, 2025
Unprompted review
Reply from bearrus
Hi Joel,
We’re incredibly sorry to hear about your and your daughter’s experience especially knowing how much excitement turned into disappointment. That’s heartbreaking, and it’s certainly not the experience we ever want for any of our customers.
Please know we take product quality and authenticity very seriously. Our items are sourced through trusted suppliers, but if something you received does not meet expectations, we want to make it right.
Could you please email us at info@bearrus.com with your order number and a photo of the product? We’ll investigate this thoroughly and offer a solution whether that’s a replacement, refund, or anything else needed to make this right.
We deeply value your feedback, and we’re committed to ensuring every customer (and every child!) receives what they were promised.
Warmest regards,
The Bear r us Team
📧 info@bearrus.com
🌐 https://bearrus.com
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