On 12/16/2025, I ordered 2 Labubu dolls for my grandchild for Christmas. Since, these dolls did not arrive for Christmas, on 12/26/2025, I sent an email inquiry about my order to bearrus.com. and rec... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered 2 labubus from here and initially was sent a tracking number showing a package was on it's way. Then when I didn't receive it after a week and a half passed, I tracked it again and it sent m... See more
Company replied
Placed an order June 23rd. Their site made it appear that this was a NY based company. Much to my surprise, when we received the tracking information, it was 'shipped' from China. I immediately que... See more
Company replied
My daughter had been waiting for her Labubus for over two weeks and when she opened them, she immediately recognized they were fake. She knew they were fake because the ears,feet,and hands don’t loo... See more
Company replied
1.5
Bad
80 reviews
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Bogus Site!
WOW! I wish I came here before I ordered the 2 Labubu"s. Same story for me dating back to June 20th my order, never got a shipping confirmation at all then I started sending emails to find out why!?After a week or so, same thing it takes days for them to send a email back only to say they are experiencing huge delays and to be patient! .....Then finally one day they say its shipped!.....Only now I cannot find the tracking info!!!???Does not exist!? The tracking number does not exist.?...its all Bogus! Now I have to fight with my credit card to get my money back! Never again! ...Save yourself some grief, BEWARE!
DO NOT ORDER FROM THIS SITE!
July 14, 2025
Unprompted review
Reply from bearrus
Hi Deborah,
We’re truly sorry for the upsetting experience you’ve had especially with the long wait, lack of tracking, and the difficulty reaching us. We completely understand your frustration and regret that your experience did not reflect the care and service we strive to provide.
We’re currently working through a wave of fulfillment delays, and we deeply apologize if our responses were not as fast or clear as they should’ve been. That’s on us, and we’re taking this seriously.
Please reach out to us directly at info@bearrus.com with your order number, and we’ll personally look into this and offer a resolution whether that’s a full refund or anything else to make it right.
You deserve better, and we’re here to fix this.
Sincerely,
The Bear r us Team
📧 info@bearrus.com
🌐 https://bearrus.com
Advertisement
They sell Lafufus NOT Labubus!
They sell fake Labubus yet advertise that they are authentic. They sell Lafufus. You receive a shipping notification and it looks like it is in China and then poof, they arrive out of the blue from an address in Long Beach.
July 12, 2025
Unprompted review
Reply from bearrus
Hello,
We’re very sorry to hear about your experience and genuinely appreciate you sharing this feedback with us. We understand how important product authenticity is, especially for collectors and fans of Labubu.
To clarify: the items we offer are inspired collectibles sourced from licensed and third-party manufacturers, and we always aim to represent them honestly. That said, if the product you received did not meet your expectations or you believe it was misrepresented, we want to fix that.
Please reach out to us at info@bearrus.com with your order number and photos of the item, and we’ll review your case thoroughly. If needed, we’re more than happy to issue a refund or provide another resolution.
Customer trust is extremely important to us, and your voice helps us improve every step of the way.
Sincerely,
The Bear r us Team
📧 info@bearrus.com
🌐 https://bearrus.com
UNETHICAL COMPANY!
I ordered 2 labubus June 16th for a grandchild's birthday that has come and gone and a grandchild that is still waiting.
I did receive receipt of my order.
I never got a tracking number.
After 2 weeks I sent an email requesting information regarding my order. No response. Another week, another email, no response.
I paid thru PayPal, contacted them and they're going to contact company.
This is an unethical company that is corrupt and dishonorable.
Their attempts to satiate us into believing how sorry they are for such poor business behaviors and customer service is just another underhanded deception.
June 15, 2025
Unprompted review
Reply from bearrus
Hi Linda,
We’re so sorry for the experience you’ve described, and even more so knowing your grandchild’s birthday came and went without their gift. That’s truly heartbreaking, and not the kind of memory we ever want associated with Bear r us.
We also want to sincerely apologize for the lack of communication and delay. There’s no excuse for your emails going unanswered your trust matters deeply to us, and we’ve clearly let you down here.
Please contact us at info@bearrus.com with your order number and full name, and we’ll immediately investigate your order and ensure either a full refund or a replacement whichever you prefer. If you’ve already gone through PayPal, we’ll work with them to speed up your resolution.
We understand your disappointment and take your feedback seriously. While we can’t undo what’s happened, we would be truly grateful for the opportunity to make this right.
With sincere apologies,
The Bear r us Team
📧 info@bearrus.com
🌐 https://bearrus.com
Disputing the charges with my bank now.
Disputing the charges with my bank now.
It’s been over two weeks and we haven’t received the package. My husband was trying to surprise me after I was having a mental rut, and it hasn’t arrived and he hasn’t even received any tracking information.
July 1, 2025
Unprompted review
Reply from bearrus
Hi Brielle,
We are truly sorry this is heartbreaking to read. A thoughtful surprise meant to lift your spirits should never have turned into such a stressful experience.
Please accept our sincerest apologies for the delay and the lack of tracking updates. That’s not the experience we ever want for anyone, especially not during such a vulnerable time.
We’d love to urgently look into this for you and your husband. If you or he could reach out to us at info@bearrus.com with your order number, we’ll do everything we can to resolve this quickly whether it’s locating the shipment or issuing a full refund.
We genuinely hope we can make things right and bring even a little comfort your way. You deserve that.
Warmly,
The Bear r us Team
📧 info@bearrus.com
🌐 https://bearrus.com
I ordered 2 labubus from here and…
I ordered 2 labubus from here and initially was sent a tracking number showing a package was on it's way. Then when I didn't receive it after a week and a half passed, I tracked it again and it sent me an error message saying "This link is no longer available." So I believe they send fake tracking numbers to pacify you then keep your money. BUYER BEWARE! I reached out to their customer service and never heard back.
July 11, 2025
Unprompted review
Reply from bearrus
Hi Susie,
We’re very sorry to hear about your experience, especially the frustration caused by a broken tracking link and our lack of response. That’s absolutely not the level of service we aim to provide, and we sincerely apologize for the inconvenience.
Please rest assured we do not send fake tracking numbers. However, tracking portals sometimes reset or expire due to third-party logistics systems, and we completely understand how alarming that can feel when you’re left without answers.
We’d love to get this resolved for you right away. Kindly email us at info@bearrus.com with your order number, and we’ll personally look into your shipment status or issue a full refund if it hasn’t been delivered.
Thank you again for your patience and for bringing this to our attention we’re here to make it right.
Sincerely,
The Bear r us Team
📧 info@bearrus.com
🌐 https://bearrus.com
Advertisement
Bought a gift for my daughter never got…
Bought a gift for my daughter never got a tracking number or the item definitely a scam website now to wait for my bank to refund the money
July 6, 2025
Unprompted review
Reply from bearrus
Hi Michelle,
We’re truly sorry to hear that your order didn’t arrive as expected especially when it was meant as a gift for your daughter. We completely understand your frustration and disappointment.
Please rest assured that Bear r us is a legitimate business, and we take missed orders and tracking issues very seriously. If you’re still open to resolution, we’d love to help make things right.
Kindly reach out to us at info@bearrus.com with your order number, and we’ll either get you the tracking information or issue a full refund if your item was not delivered.
Thank you for bringing this to our attention we’re here to support you and hope to restore your trust.
Warm regards,
The Bear r us Team
📧 info@bearrus.com
🌐 https://bearrus.com
I keep sending emails about an order…
I keep sending emails about an order that has not shipped. I said if the order has not shipped yet I wanted a refund. Two emails later and no response. Terrible company
June 27, 2025
Unprompted review
Reply from bearrus
Hi Deann,
We're truly sorry to hear about your experience and the lack of response regarding your order. This is certainly not the level of service we aim to provide. Please accept our sincere apologies for the frustration this has caused.
To resolve this as quickly as possible, kindly email us at info@bearrus.com with your order number and full name. Our support team is actively monitoring this inbox and will prioritize your case.
We appreciate your patience and hope to turn this experience around for you.
Warm regards,
The Bearrus Team
Complete scam
Complete scam, checked the reviews and still hasn’t replied to me over 2 weeks wanted a refund but what do I get? No replyyyyyy…..
July 9, 2025
Unprompted review
Reply from bearrus
Hi Tasha,
We’re so sorry to hear this and sincerely apologize for the delay and lack of response. We understand how frustrating it is to feel unheard, and we truly regret the experience you’ve had.
Please allow us to make this right. Kindly email us at info@bearrus.com with your Order ID and any details you have, and we’ll personally make sure your refund or issue is addressed as a priority.
Thank you for your patience, and we hope to resolve this for you as quickly as possible.
Kind regards,
The Bear R Us Team
www.bearrus.com
info@bearrus.com
I don’t even want to give one star this…
I don’t even want to give one star this shit is a scam order two labubus seven days ago on Monday no response no tracking information and no actually person has responds to my inquiries .any platform with this shop advertising
Needs to take it down immediately I sent multiple emails and all I get is a automated email and the ask for tracking information to help you how when I haven’t gotten it I’m literally gonna make a video and post it on ig because this needs to be talked about .
July 7, 2025
Unprompted review
Reply from bearrus
Hi Naila,
We’re truly sorry to hear about your experience, and we completely understand how upsetting this must be. Please know that your satisfaction means everything to us at Bear R Us, and we’re here to make things right for you. 💛
This is absolutely not the level of service we aim to deliver, and we’re taking your concerns very seriously. To help us investigate and resolve this as quickly as possible, could you kindly provide your Order ID(s)?
You can share them here or reach out directly to our team at info@bearrus.com. Once we have that information, we’ll prioritize your order and make sure you receive a full update right away, including tracking details or any next steps needed.
We’re a small team with a big heart, and we truly value your trust. Thank you for your patience, and please know we’re on it! 🐻
Warmly,
The Bear R Us Team
🌐 www.bearrus.com
📧 info@bearrus.com
Advertisement
I’m definitely unsatisfied I received… Unbelievable!!! such a scam
I’m definitely unsatisfied I received an update yesterday with the date of today which is really strange. It was supposed to be a 3 to 5 day delivery I ordered on June 16th it still didn’t come. I put the order date on shop and it says there’s no order with this number!
This was for my daughter‘s birthday at past and she’s still waiting for her gift. Unbelievable.!!!! Worst suspect experience ever
July 7, 2025
Unprompted review
Reply from bearrus
Hi Paula,
We're incredibly sorry to hear about this experience. We completely understand how upsetting it must be, especially since this was meant to be a gift for your daughter’s birthday. That is not the kind of experience we ever want our customers to have.
Thank you for bringing this to our attention. We'd love to urgently look into your order and fix this for you as soon as possible. Could you please email us at info@bearrus.com with your Order ID, name, and any confirmation details you received? Our team will prioritize your case and ensure we find a resolution quickly.
We truly value your trust and are committed to making things right. Thank you again for your patience and for giving us the opportunity to correct this.
Warm wishes,
The Bear R Us Team
www.bearrus.com
info@bearrus.com
I was also scammed
I was also scammed. I ordered a labubu 10 days ago before looking at reviews. They give you a tracking # but it goes to a fake tracking site out of china. It says my item is sitting at a port for 5 days. Now I have to fight my bank for a refund and my daughter is crushed. This was her birthday gift
June 28, 2025
Unprompted review
Reply from bearrus
Hi Amanda,
We're truly sorry to hear this and completely understand how upsetting it must be, especially with your daughter's birthday involved. This is not the experience we ever want for our customers.
We would love to investigate this issue for you immediately. If you could please email us at info@bearrus.com with your Order ID and any tracking information you have, our team will personally look into it and provide a clear update or resolution.
We care deeply about making things right and want to ensure you're fully taken care of. Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience and disappointment this has caused.
Warm regards,
The Bear R Us Team
www.bearrus.com
info@bearrus.com
Big scammer
Big scammer! Even not worthy to give 1-star rating! Be aware of bear r us! POS!!!
July 2, 2025
Unprompted review
Reply from bearrus
Hi Aung,
We're very sorry to hear about your experience and truly regret that we didn’t meet your expectations. At Bear R Us, we are committed to providing genuine service and quality products. We’d appreciate the opportunity to look into this further.
Please share your Order ID or reach out to us directly at info@bearrus.com so we can resolve this promptly for you.
Thank you for bringing this to our attention.
– Bear R Us Customer Support
They never sent me the product
They never sent me the product! Which was a gift for my child!! Scammers! Don't buy anything from there!
July 4, 2025
Unprompted review
Reply from bearrus
Hi Olena,
We’re truly sorry to hear about your experience—especially since it involved a gift for your child. That’s absolutely not the experience we want for our customers.
Please send us your Order ID at info@bearrus.com so we can look into this urgently and resolve it for you.
Thank you for your patience,
– Bear R Us Customer Support
Advertisement
This is definitely a scam
This is definitely a scam, they didn't even send my toys and most likely they are fake, but 30 days have passed, to my requests for a refund they answer the same template that they are sorry and they will make a refund, but this is not true. Beware of this scam.
Proof added
July 2, 2025
Unprompted review
Reply from bearrus
Hi Tumur,
We’re very sorry to hear this and completely understand your frustration. Please know this is not the experience we want any of our customers to go through, and we sincerely apologize if our previous responses felt impersonal.
We’d like to urgently review your case and ensure it's handled properly. Could you please send us your Order ID at info@bearrus.com so we can take immediate action, whether it’s processing your refund or arranging a replacement?
We truly appreciate your patience and the chance to make things right.
– Bear R Us Customer Support
Absolute scam
Absolute scam. Waited over a month for two Labubus. Tried to cancel my order several times. Finally, yesterday my packaged arrived. It's a medical device. They sent me a medical device instead of toys. I've contacted their customer service and I always get the same response. STAY CLEAR.
Update: The email address provided in their response to this post... is the same one I've been sending messages to for the last month. No reply. Scam company.
July 2, 2025
Unprompted review
Reply from bearrus
Hi Steve,
We're extremely sorry to hear about your experience, especially receiving the wrong item after such a long wait. This is clearly not acceptable, and we completely understand your frustration.
We want to urgently resolve this for you—either with a full refund or the correct items sent immediately, depending on your preference. Please send your Order ID to info@bearrus.com so we can personally handle this without any more delays or generic responses.
Thank you for your patience, and we sincerely apologize again.
– Bear R Us Customer Support
Never got a shipping number
I ordered a product and never got a tracking number after waiting five days. I contact them and they apologized and said I might have to wait even longer, but could not give me a definite ship by date or any information regarding my order if it was coming soon or later. They only apologize for the inconvenience which no way helped seeing a pre written text for sorry. When I told them I would like to cancel my order they said they had no issue, but then tried to pull the high road saying that they might not be able to in the end. I got my money back, but I will never buy anything from this website it does not seem well kept or managed correctly. Please be advise I waited 3 days just for a reply each time we spoke wasting a lot of time.
June 18, 2025
Unprompted review
Reply from bearrus
Hi Mr A,
We sincerely apologize for the delays, the lack of clear updates, and the frustration you experienced throughout your order process. Your feedback is completely valid, and we're very sorry our communication fell short—especially with slow response times and lack of tracking clarity.
We’re glad your refund was processed successfully, but it’s disappointing to know we lost your trust in the process. Your experience has been escalated internally so we can work toward improving our operations and customer communication.
If there’s anything more we can do to make up for the inconvenience, please feel free to reach out to us directly at info@bearrus.com.
– Bear R Us Customer Support
THIS IS THE WORST COMPANY
THIS IS THE WORST COMPANY. ORDERED A LABUBU FROM THEIR WEBSITE AND IT NEVER CAME ITS IS A BIG SCAMM I WISH I LOOKED AT REVIEWS AT FIRST DONT BUY ITS A WASTE OF MONEY DONT BUY IS A BIG ASSSSSSSSS SCAMM
June 11, 2025
Unprompted review
Reply from bearrus
Hi there,
We’re truly sorry you had this experience—it’s absolutely not the service we aim to deliver. We understand how frustrating it is to not receive what you ordered, especially when expectations aren't met.
Please allow us to make this right. Kindly email us at info@bearrus.com with your Order ID, and we’ll investigate this immediately. Whether it’s a full refund or a replacement, we want to ensure this is resolved properly for you.
We appreciate your feedback and are working hard to improve every aspect of our fulfillment process.
– Bear R Us Customer Support
Advertisement
Brought a lububu from this company…
Brought a lububu from this company didn’t receive a response no tracking number this company is a scam don’t buy, they need to return all money and be shut down, their scamming kids.also to tic ticneeds to be responsible for allowing this company to advertise on their platform!
June 16, 2025
Unprompted review
Reply from bearrus
Hi Curtis,
We’re truly sorry to hear about your negative experience. This is not how we want any of our customers to feel, and we understand your frustration regarding the lack of tracking and communication.
We want to urgently resolve this issue for you. If you haven’t already received a refund, please reach out to us with your Order ID at 📧 info@bearrus.com so we can investigate and take immediate action.
We appreciate your feedback and are working hard behind the scenes to improve our fulfillment and customer service processes.
– Bear R Us Customer Support
Absolute SCAM
Absolute SCAM! Tried to buy a labubu for my little sister and they never showed up. This company has no phone to contact and the only form of communication they provide is an email that they don’t even respond to so you won’t even get a refund. If you haven’t bought anything from them yet, DONT! It’s not worth the headache! If you were tricked like I was, best chance is to dispute the transaction through your bank and monitor for fraud on your card.
May 31, 2025
Unprompted review
Reply from bearrus
Hi Karina,
We’re truly sorry to hear about your experience and deeply regret the frustration it caused, especially when the order was meant for your sister. We understand your disappointment and sincerely apologize for the lack of timely communication.
This is not the level of service we aim for, and we want to make it right. If your issue is still unresolved, please email us at 📧 info@bearrus.com with your Order ID, and we’ll prioritize resolving this for you—whether that’s a full refund or another solution.
We appreciate your feedback and are actively working to improve our customer service process.
– Bear R Us Customer Support
I got scammed by this company
I got scammed by this company. Bought labubu for my granddaughter. Wrote to them, no answer. Tried calling, there’s no phone number available. Wished I looked at reviews before I bought. Don’t waste your money on this bogus site!!
May 27, 2025
Unprompted review
Reply from bearrus
Hi Debbie,
We’re deeply sorry for the trouble you experienced, especially when the order was meant for your granddaughter. We understand how upsetting this must have been and apologize for the lack of timely communication.
While we currently offer support via email, we are working on improving our response times and overall service. If your issue hasn’t been resolved yet, please email us at 📧 info@bearrus.com with your Order ID, and we’ll take immediate action to issue a refund or send the correct item.
We genuinely appreciate your feedback and are committed to doing better.
– Bear R Us Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.