Purchased a beat, added the hooks and bars and released the song through Landr. So far so good and issues here were my biggest concern. The reason for 4 stars instead of 5 is because I did feel like t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
usually I use beatstars to buy background music for my Youtube Videos, and it's been a solid experience. The licensing is clear, and my videos can be monetized without worrying about copyright claims
Company replied
Took a while for a response back and forth but overall good service. 👍
Company replied
Solved my issue immediately, did take a while for them to respond (about two days), but it was worth it since they solved my issue on the spot!
Company replied
Company details
Written by the company
BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
Contact info
Austin, United States
- support@beatstars.com
- beatstars.com
4.2
Great
265 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely responses
Timely responses, simple process and a friendly interaction.
April 23, 2024
Unprompted review
Reply from BeatStars
Hey Oglvnae, Thanks for sharing your positive feedback here with us we appreciate your support.
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Worst crap!
Worst crap!
They're charging me even after I canceled the subscription!
STAY AWAY!!!!
April 15, 2024
Unprompted review
Reply from BeatStars
Hey Rob,
Trust you are well.
Please note that users are required to cancel their paid subscription at least 3 business days before their recurring billing date to avoid their next billing cycle. All subscription payments are Non-Refundable per our Refund Policy.
If you still facing an issue with your cancellation, please kindly provide us with a reference ticket however, if you have not reached out to our support team, please do so via support@beatstars.com and our team will gladly help you further.
Thank you.
Customer service was exceptional
The quality of support I received was exceptional. The customer service team was incredibly helpful, resolving my issue quickly and courteously.
April 11, 2024
Unprompted review
Reply from BeatStars
Hey Luca, thanks for sharing your feedback and insight with us. Thank you!
You guys have to get better at updating the SSL certificates on time to avoid this as it jeopardizes the credibility of your customers "propages"
Support team not very helpful. All they did was send me links to videos I've already watched. My propage has been down for almost 2 weeks and it says Im trying to steal my customer info. You guys have to get better at updating the SSL certificates on time to avoid this as it jeopardizes the credibility of your customers "propages" I've been with you guys for years and never had this problem for this long before. Beatsars needs a customer support phone number, this email back & forth and leaving reviews is ineffective and is terrible time management.
April 9, 2024
Unprompted review
Reply from BeatStars
Hey TailedTae, thanks for sharing your experience with us, please note that DNS issues can usually occur when there are changes made to your set such as your records on your domain host provider end. If you still facing an issue on the matter please provide us with a reference ticket so we can surely investigate your issue further.
The support team is always helpful and…
The support team is always helpful and responds in less than 24 hours.
April 3, 2024
Unprompted review
Reply from BeatStars
Hey Lando, thanks for sharing your experience with us glad we could help you get the support you need.
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Great experience
Prompt response and clear to the point questions asked by Roberto led to resolution of my issue easily.
April 3, 2024
Unprompted review
Reply from BeatStars
Hey Sahil, thanks for sharing your experience with us and we hope we can assist you more in future.
They responded to me fast and…
They responded to me fast and efficiently, and made sure my problem was resolved. I greatly appreciate The assistance Thank you, BeatStars Sincerely, Adam
March 21, 2024
Unprompted review
Reply from BeatStars
Hey Adam, thanks for sharing your experience with us.
Above & Beyond
The team, specifically Maggie and Jamel, went above and beyond to give me the best and full support in such a timely manner. I cannot express my full gratitude for the matter they assisted me in. God bless you!
March 12, 2024
Unprompted review
Reply from BeatStars
Hey Gerald, we are glad to hear you have been fully and properly supported by our team of professionals to get your issue resolved! Thanks for sharing your insights with us and we are grateful for the 5 stars!
Thank you to the support team for their…
Thank you to the support team for their outstanding assistance and prompt resolution of my issue. From the moment I opened the ticket, their professionalism and efficiency were evident. Thank you for making my experience so satisfying!
March 12, 2024
Unprompted review
Reply from BeatStars
Hey Dendera Beats, your feedback is extremely valuable to us, it is always awesome to hear the experience is satisfying for our customers. Thanks for the 5 stars!
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honestly I'm always satisfied from the…
honestly I'm always satisfied from the level of understanding of the team
March 6, 2024
Unprompted review
Reply from BeatStars
Hey Nxodex, thanks for your feedback it means a lot to us! Whoa, 5 Stars!! Thanks a ton.
I love Beatstars
I love Beatstars. Amazing customer service. Nicely designed website, but sometimes there is an error when I'm trying to load a site. I hope it will be fixed in the future, otherwise an amazing experience.
February 24, 2024
Unprompted review
Reply from BeatStars
Hey Kale, thanks for the feedback, we look forward to ensuring it is as smooth as possible with new updates. Glad our support team was of great help to you!
The issues were resolved fast with…
The issues were resolved fast with regular updates on the status.
March 1, 2024
Unprompted review
Reply from BeatStars
Hey BlacNote, thanks for the kind feedback! Glad our team could assist you!
I couldnt get into my account and they…
I couldnt get into my account and they helped me good!
February 14, 2024
Unprompted review
Reply from BeatStars
Hey, redlum beats, glad we could help you get back on your account and get some work done!
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It is a wonderful company
It is a wonderful company, they really love music and help creators effectively
February 13, 2024
Unprompted review
Reply from BeatStars
Hey Andyj On the beat, thanks for your feedback! That is a fact, music is our passion and we enjoy helping all creators in this space! Have a great week.
Highly recommended!
Very fast, reliable, friendly and offers the best possible quality! I had a problem with my case, which was solved very nicely by support.
February 6, 2024
Unprompted review
Reply from BeatStars
Hey Cg, thanks for your amazing feedback! Much appreciated and we are glad we could have helped you.
I have been waiting on a refund now for…
I have been waiting on a refund now for several days. After initially communicating with a team member on January 3rd, I've tried reaching out multiple times and now no one is answering.
January 2, 2024
Unprompted review
Reply from BeatStars
Hey Goluia, we trust you are well.
Please could you kindly provide us with the reference number of your case where a refund has been requested so we can investigate further?
Thank you!
Man beat stars is trash how cant i pay…
Man beat stars is trash how cant i pay for a track when im in Ghana are y’all saying Ghanaians shouldn’t do music because there’s literally every country available for paymbut Ghana how disrespectful
December 24, 2023
Unprompted review
Reply from BeatStars
Hey Fiifi Taylor, We trust you are well.
Please note that BeatStars is not a payment processor, we do not manage the limitations of the payment provider in your country or others. We are however looking into bringing more options in the future not only for Ghana but for all other countries affected as this does not only impact Ghana.
Unfortunately, it is something outside of our control and you provide a rating based on another service limitation here.
We trust this helps to clarify and provide guidance.
Thank you!
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Worst company I’ve ever dealt with
Worst company I’ve ever dealt with. Constant issues with distribution and not being paid. Nightmare moving my music to another platform had nothing but stress using BeatStars. Owed money as I write this. Unhappy customer
December 2, 2023
Unprompted review
Reply from BeatStars
Hey JaseBaseBeats, We trust you are well.
We are sorry for your experience and wish we could assist you further.
Could you please provide the ticket reference on where you are having trouble for further investigation?
Please note that Distribution is a service that is winding down at this stage, we would like to further clarify that, unfortunately, streams and royalties are not generated in real-time. You may see your stats data within the stores, but that data is not provided to us instantly and in real time. Each platform has to vet each of the streams to make sure they are legitimate and monetizable according to their requirements. We also have to vet those streams on our side.
In general, it takes around 90+ days for each of the stores/platforms to provide us with the data and revenue. Once we have vetted the data/revenue and confirmed the data/revenue is legitimate, we will then pay out. However unfortunately this does take a bit of time, as it's not a simple process.
We appreciate your patience in the meantime.
Thank you for understanding!
Beatstars will screw you instead of fixing their errors
A bug on Beatstars deleted my personal information and caused 4 licenses that I paid for to be defective. Support would not do anything. I suggest to anyone buying through Beatstars that they instead contact the producer personally and cut out the middle man. The producer gets a better cut, and Beatstars customer service is useless anyway. The fact that this came just after they increased fees is even more ridiculous. Don't give these people your business.
October 18, 2023
Unprompted review
Reply from BeatStars
Hey Mike, We trust you are well.
We are sorry for your experience, we would happily assist in investigating your case, please provide us with the ticket references you referring to here so we can take a further look.
Thank you!
Purchased four beats and they stole my…
Purchased four beats and they stole my money! Never received my beats
October 13, 2023
Unprompted review
Reply from BeatStars
Hey,
We are sorry, the producers manage their own licenses, content, sales and client communication.
Please feel free to contact the producer directly regarding any inquiries/concerns. You may use the "Message" button and social media links (if any) within their BeatStars profile page, or the email address within your transaction receipt to contact the producer(s) directly.
Thank you.
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