While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, often highlighting their customer-centric approach. People are particularly satisfied with the excellent customer service, noting that their issues are resolved quickly and efficiently. The overall service provided is frequently described as wonderful, with many appreciating the swift and effective responses to their inquiries. However, some people were dissatisfied with the website, describing it as not smooth or buggy on both mobile and desktop. A few other people also felt that the response time, while generally good, could sometimes be slow, with some waiting a couple of days for a reply.

What people talk about most

Customer service

Clients share positive opinions on customer service. Customers consistently praise the support team for being... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Response time

People report positive experiences with response times. Many customers praise the swift support responses,... See more

Service

Consumers find service to be positive. Many reviewers express high satisfaction, describing the service as... See more

Website

Customers had ambiguous experiences with the website. Many reviewers praise the platform, describing it as a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased a beat, added the hooks and bars and released the song through Landr. So far so good and issues here were my biggest concern. The reason for 4 stars instead of 5 is because I did feel like t... See more

Company replied

Rated 4 out of 5 stars

usually I use beatstars to buy background music for my Youtube Videos, and it's been a solid experience. The licensing is clear, and my videos can be monetized without worrying about copyright claims

Company replied

Rated 4 out of 5 stars

Took a while for a response back and forth but overall good service. 👍

Company replied

Rated 4 out of 5 stars

Solved my issue immediately, did take a while for them to respond (about two days), but it was worth it since they solved my issue on the spot!

Company replied


Company details

  1. Online Marketplace

Written by the company

BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.


Contact info

4.2

Great

TrustScore 4 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a contract that you dont want…

This is a contract that you dont want to be apart of. The contract is one sided. I have started legal proceedings and ultimately hope to turn it into a class action suit. According to their contract you have a right to terminate your contract by closing your account, but they can continue collecting money and hold the money based on a bogus investigation. Here are the exact words from their terms of use. "Termination does not relieve you of your obligations as defined in this Agreement, and BeatStars and Processing Facilitator may elect to continue to hold any funds deemed necessary, pending resolution of any other terms or obligations defined in this Agreement, including, but not limited to, chargebacks, fees, refunds, or other investigations or proceedings." Be very careful giving these people your music. As of right now they are holding funds for a bogus reason even though I want out of the contract. They have no customer service number. The email customer service will cease responding because they believe that they can get away with holding your money indefinitely. I don't believe I can post the information here but I am bringing suit and will ask for class action status. If you have ever had your money held by this company be sure to tell your story here. Sony will be sued as well to be sure we can actually get paid. There is no way a judge will let this one sided contract ride. Once someone terminates a contract it should be over and all funds should be released. These people are very unprofessional. Per many of these comments they can get their feelings hurt because you are upset and if you respond with anger they can retaliate and keep your money for a long time. No professional business would be run in this way. Especially being that they deal with musicians who are known to have emotional issues. I just want my money out and to be able to move on.

September 26, 2023
Unprompted review
BeatStars logo

Reply from BeatStars

Hey,

We hope you are well.

Thanks for your feedback and for sharing your experience.

Please let us know if you need any further assistance on the matter, we would like to investigate the ticket you logged.

Please provide us with the reference number so we can take a look.

Thank you!

Advertisement
Rated 1 out of 5 stars

BeatStars Has Very Bad Customer Service and Platform!

Very disappointed in the customer service. If I were to rate it, i’ll have to give it a negative rating. First time using BeatStars, it was a great experience for one or two weeks… But there was definitely a downfall and other places like Soundee, Soundclick, ect, caught my attention when everything started to go bad. You guys put it to where I can’t post or do anything on here anymore, that’s heartbreaking. Can’t make BeatStars my lifestyle no more… I should’ve listened to other creators when they said BeatStars is falling off. I never knew anything about you guys in the past but even OG producers that used BeatStars said, you’re services are never good. I watched a video on YouTube of y’all talking about bettering the community and pay attention to us more, that was complete BS. I know and a couple others know that you guys don’t care about the community at all.. Just yourselves. What was the point of trying to build a community if you’re not gonna even take care of the community? What good is it if you can’t help the ones struggling, and the ones trying to make a living off this? We are all going to be gone in no time, if you guys don’t care for us….. If anyone is reading this, I don’t recommend anyone to use BeatStars. Trash customer service when something bad goes wrong. Very unreliable. Never replies back.

September 15, 2023
Unprompted review
BeatStars logo

Reply from BeatStars

Hey There,

We apologise for any inconvenience caused, if you are still facing any issues on the platform please feel free to log a ticket to our support team in order to assist you further.

If you already logged a ticket and still waiting for a response please provide the case number here for further investigation.

Thank you!

Rated 1 out of 5 stars

They are literally scrambling to find…

They are literally scrambling to find someone to give my royalties to. Its the weirdest thing to make the claim that I don't have the rights to use beats because they cant trace the purchase. I hold my songs for 5 years before releasing them. Soundcloud is the proof that its all mine. But instead of paying me they are searching for some imaginary producer that Ive supposedly wronged. I am the producer!!! Apparently something they dont understand. Customer service is rude and non existent. Not for you but against you. Do not Sign

September 4, 2023
Unprompted review
BeatStars logo

Reply from BeatStars

Hey,

We are sorry for your situation, please could you kindly provide a ticket reference to this matter so we can investigate further.

Thank you!

Rated 1 out of 5 stars

Trash for products !…

This place has the worst merchandise I’ve ever seen in my life! Took a month to come and looks like a 7 year old kid made the shirts and sneakers even worse. Do yourself a favor and shop somewhere else. I can’t even sell the stuff I paid $220.00 for to someone for $20 bucks that’s how bad it is. Looks nice on the site but straight trash. Please stay away from ordering anything from here!

September 1, 2023
Unprompted review
BeatStars logo

Reply from BeatStars

Hey,

We trust you are well.

Please note we do not manage producers' content being sold on the platform or third-party services.

We would like to investigation this further, please could you kindly clarify what merchandise you referring to here or provide us with the order number you are referring to here so we can take a further look into the matter.

Thank you!

Rated 3 out of 5 stars

Come on Beatstar!

Come on Beatstar!! Today there was music but no tiles so of course I "failed to tap!" I ain't perfect but I got no chance if there's no tiles to tap! I really don't want to uninstall your app so plz, plz, fix the glitches! I'd buy loads of gems if I wasn't wasting them on glitches and also worried about loosing them to an update!
It's addictive, very addictive, but I also don't want my ph cracked cos I punched it over the tiles! 🤞🤞🤞🤞🤞

July 28, 2023
Unprompted review
BeatStars logo

Reply from BeatStars

Hey,

This sounds like a question about a game called Beat Star.

Please note this is BeatStars Support, a music production/distribution/publishing platform that unites music producers and artists to make hits in the music industry.

Instead, please contact Beat Star support for assistance:

Beat Star help center:
https://support.beatstar.com/hc/en-us

Beat Star support email:
support@beatstar.com

Thanks!

Advertisement
Rated 5 out of 5 stars

Good

❤️ good good good

July 7, 2023
Unprompted review
BeatStars logo

Reply from BeatStars

Hey Tung Le, thank you for your feedback much appreciated!

Advertisement
Rated 1 out of 5 stars

! Before You Start Distributing !

I have been a BeatStars user for years, uploading and basic functioning on it is great. Where the problem comes is the publishing side, if you want to start distributing your beats to collect royalties and stuff -
Don't do it, it sucks!
Half of my beats didn't go thru just because. (Reasons like "Titles must be accurate and formatted correctly" or "Please make sure that the album title and track title match as this is considered a single") while having everything all right.
Releases also glitching/being taken down by themselves and the list goes on and on...
Long time spent on the support emails discussing and resolving details which is extremely user unfriendly.
This is not a hate but a constructive criticism. (I know about the collab with Soundrop and am excited for a change)

May 3, 2023
Unprompted review
BeatStars logo

Reply from BeatStars

Hi,

Thanks for your feedback, we are hard at work in building and making the platform experience as user-friendly as possible along with new updates and changes to provide more opportunities for the community. With the trust and the continued support of the community, we will meet the highest standards.

Thank you once again!

Rated 5 out of 5 stars

Best Place to Buy and Sell Beats Instrumentals

Nothing bad to say.
Been using it for years and had nothing but positive experiences.

A Lot of Rappers look for beats inside the web page to buy which is a big plus.
Good customizable web page for Your shop. ( lacks the option to add custom scripting features which are kinda let down ).
A lot of tutorials and tips on how to improve Your sales and performance and music production.

Highly active on social media platforms giving inspirational stories, tips, and shootouts.

A lot of opportunities to get big prizes by producing for artists.

Fast automatic payment system, money goes into Your PayPal like 5 seconds after the sale.

The good and helpful support team, responds decently and quickly.

I suggest Beatstars over other platforms like this, mainly because monthly page visits are miles a head of others and that means more chances to sell Your craft.

April 2, 2023
Unprompted review
BeatStars logo

Reply from BeatStars

Hi There, Thanks for your kind support and love! We appreciate your feedback as it helps us grow and become better for the community!

Continue in your success and we wish you the best in your career as well!

Thank you.

Rated 1 out of 5 stars

bad website

bad website. payment system not fixed for months and they ask you to renew your subscription even you have 3 weeks left. Scam!.

December 21, 2022
Unprompted review
BeatStars logo

Reply from BeatStars

Hi There, We trust you are well. Please note our payment system is working with no issues reported as such. If you have multiple subscriptions or have changed currency you may see such emails involving your plan to change due to a payment method change etc. You can also refer to our support via email here: support@beatstars.com for further support on the matter.

Thank you!

Rated 1 out of 5 stars

Waste of money and time

Waste of money and time

Tried their distribution service but it has been in "processing" for 2 weeks now and they don't even reply to my emails I sent them.

Could you please get my single going?

November 20, 2022
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Juanita, we trust you are well. Please could you kindly provide the support ticket reference that you logged to which you are awaiting a response?

Thank you.

Advertisement
Rated 3 out of 5 stars

Consider all options before committing only to BeatStars. Rude support!

For the most part, I like the platform.

You can't delete old coupons or players. I've never been on a platform that does not allow me to remove old elements. Good business but super cluttery and becomes very clunky. The new browser beatstars studio is bulky, clunky, and feels like a step back to early 2000's website design. With every great feature added; there are several practical features missings that more dedicated ecom platforms include.

Customer support is iffy. Depends who responds on the quality of the service.

//UPDATE
BeatStars support is rude. Talk to people as if they think they are smarter, and we're stupid for reaching out.

October 29, 2022
Unprompted review
BeatStars logo

Reply from BeatStars

Hi Ayé, we trust you are well. We appreciate your honest feedback and hope we can only fine tune the platform to best suit our community, making it seamless and easier to use.

We have a section on our www.beatstars.world platform, where you can submit your suggestions for new features. You can access the feature request page directly via the following link below.

https://requests.beatstars.com/

Please feel free to visit the above page and submit your suggestions.

Thank you!

Rated 5 out of 5 stars

My main business platform

I have been using BeatStars for the last couple of years and recently got back to constant posting. I have had more sales than before and also had the opportunity to connect with new artists. BeatStars is now my main platform for networking, sales, and promotion.I also collect my publishing through BeatStars Publishing and promote my new releases with the BeatStars Studio App. I totally recommend using BeatStars if you are aspiring to make a living out of music.

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Beatstars is the best beat-selling platform online

I've been using the Beatstars platform to build my business selling beats online since 2018. They make it incredibly easy for a music producer to go from ground zero to having a fully fleshed out and functional e-commerce website where they can sell their instrumentals. They also have super responsive customer support reps if I ever have any questions. Can't recommend Beatstars enough. - @luke4pres

July 28, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beatstars has helped me as a producer…

Beatstars has helped me as a producer because the platform not only allows you to sell beats but they provide you the necessary tools and education to succeed as a producer on and off the platform. The beatstars community has taken the time to put out info and tutorials to help people like me who had no idea how to start. If you want to be a better producer and start an online business selling beats but have no direction at all, beatstars would be the first place to start.

Thanks,
elhi music

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Game changer

I've been using BeatStars for around 7 years now and it never let me down. The tools it provides allow me to fully run my business without missing an opportunity even while I'm sleeping. Never have I thought I'd be able to wake up to sales on the music I create, and BeatStars made it possible. Life and game changer!

July 28, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look